Our supply house is really good compared to most. I am sure part of that is they exist because of us. We do get special treatment, often we will have their guy come to our shop to deliver stuff to a job site they didn't sell us. We don't get charged return fees which is a huge plus. It means we can order everything we might need and not come up short on fittings when working an hour or more away.
There are issues at times though. I use 14tpi blades on my "deep cut" bandsaw. "Deep cut" just means it takes 44-7/8" blades, the larger of the two standard sizes for portable bandsaws. Well the supply house switched from lenox consumables to milwaukee. The blade packs are the same price but you only get 3 instead of 5. And they SUCK donkey dildong. AND they only stock 18tpi locally now. AND AND they almost always send me the smaller blades in 18tpi even though I write the size and 14tpi. I swear someone at the hub branch is either illiterate or an ahole.
Well the local branch manager went the extra mile and special ordered me a 5 pack of lenox blades. Except he was really busy at the time, spaced, and ordered me 18tpi. At least they aren't the milwaukee blades, those things can barely handle steel pipe which is made to be cut, nevermind cast iron.
Then there was a couple weeks ago. I have the jones stephens flat washer kit. I wanted the beveled washer version. The flat kit I have has a part number sticker from our supply house so they must stock it and probably the beveled version too. I ordered the beveled version by writing "Jones stephens J40150 Bevelled washer assortment". Pretty clear right? Well I get my order the next day, friday, and it isn't in there. Ok, maybe they don't stock it or it has to be shipped separate.
Friday morning sucked and I was in a terrible mood and did stop at the supply house. Lucky for them I didn't find what they had sent instead of the kit at the bottom of the box. A SINGLE 1/4S BEVELED WASHER all on its lonesome in a supply bag. I found it monday when I was in a better mood. I got so pissed. When I calmed down I laughed. I found a gator skin washer kit almost new on our shelves with both flat and beveled washers.
.