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Negative ghost rider t/m is always doomed.
~60% of our company's income is T/M. I guess we've been doomed for generations, probably going to be doomed for generations to come. We must accept our fate as the biggest/healthiest shop around and make the best of it.

Oh woe is us!!! I just couldn't handle another xmas bonus, take home catered turkey dinner, or another company xmas party! We all put so many miles on our personal vehicles since we are forced to take our work vans home!

If you can't make good money doing T/M then you're doing it wrong.
 

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This one ticks me off, you guys have those door handles on older houses that are too close to the door jamb, so when you close the door behind you your hand gets pinched between the handle and the frame? I'm pretty good about sniffing them out now but I still crush my hand from time to time.
 

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Flat rate is time and material is truly SET TIME AND MATERIAL for each job. If it's too complicated for you to be upfront with a customer and know your job well enough to know how long it will take for each job... and give them an accurate price before performing the work...


I say this with love. Plumbers are the best.

If I went to the mechanic and he was like its 125$ an hour plus parts and who knows how long it will take and ol crosseyed bubba John will do the work... well I wouldn't be happy.. unless I took a chance and found they were actually good.

Truth is there are many ways of doing things.. if you can run an honest shop whether it's one way or the other kudos to you.

Life is incentive based... socialism doesn't work. We are arguing different forms of capitalism. As long as you think America is great and god is good. Then I approve. It is my opinion because of the quality of workmanship I have seen in my short 20 years that flat rate is better and that segmented snakes suck ass.
 

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...............If I went to the mechanic and he was like its 125$ an hour plus parts and who knows how long it will take...........
How often do you do service or small jobs?

Do you give flat rate estimates or quotes?

Do you charge for your time to give that quote/estimate even if they say no?
 
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I have been a service plumber for 20 years. I do large and small jobs. I have worked for famous people and hoarders. I work northern va. I was in DeAngelo Halls house the other day.

Dispatch fee, I will visually inspect the problem. That typically gives a multichoice estimate. Let's say a garbage disposal.. easy to give a few options. From cheap to bell's and whistles with enzymes.

If diagnostic is required or drywall needs to be cut or I have to enter a bad crawlspace or let's say I need to open a tankless system or water filtration system then a diagnostic is charged. If customer agrees then dispatch fee is waived and diagnostic fee is applied.

Once I have diagnosed or located the issue then multiply options are give to repair or replace. Flat rate is made to be packaged together. I won't give too much pricing detail in a public forum however when used correctly it is fair and true.

I do not pressure customers and they do not stress about how much time it takes for the job. I get good reviews and tips from almost every customer. If I need to take a break or something isn't going my way the customer isn't penalized for it.

Let's say you have a customer. You change a disposal. You charge 100 for the part and 100 per hr... you struggle on this job and it takes you. Rusted flange everything is a pain. You charge for 3hrs plus parts so 400. Now you did everything right and the customer loves you. You clean up and leave a card and leave. That customer then tells family or friends about you and you get a call for another disposal. This one takes you 1 hr.... now you charge 200..for the same job.

Customer A talks to customer B..then calls and complains they were over charged..writes bad reviews.. you sir are F'd..you return the money still to late your prices aren't consistent.

So now you go to fast.. you miss work because your being paid by the hour.. you prejudge customers and miss the extra work.. and maybe not you cause you are awesome but your employees in general.. human nature..statistics..

Flat rate eliminates this..but what do I know? I'm just a guy
 

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It does if you charge enough and work diligently.
I am so efficient and experienced that I can do a job in half or a third of what most plumbers can so no effin way way t/m works for me. Why should i reward the customer for being fast and efficient? I reward myself.

Not patting myself on the back, just trying to make a point.
 
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