It's sad to see houses that were once beautiful and well-maintained and then neglected.
What did compliance do??Id venture to guess absolutely nothing,which is all they ever do when you call on someoneI have a few customers like that. Once you enter their home and act like you don’t mind, that is a huge advantage! They are now comfortable with you despite their insecurities about their living conditions. They also are less likely to question their bill because of the trust you’ve established.
Years ago I was sent to a main line. Guy in his late 40’s? Living alone, retired from GM. Said “it’s pretty bad down there “ (basement). About a foot deep, the entire basement! I was somehow able to find the clean out and once it opened there was a 12’ diameter of sht and tp around the floor drain. I had to take my boot and move the dam so the rest the basement could drain. Told the HO how bad it really was. He said “I’ll just put some lime down.” This was the one and only time I called code compliance to report an unhealthy living condition. This was before camera phones.