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Have had same problem few years back. Installed one and loved how it compensated water usage no matter what they turned on. Pressure was 30psi and it made 70psi easily and steady.

Customer was happy then within 2 months board fried company replaced unit over night no problem. Then customers neighbors wanted one and in the end put 5 units on that hill.

Within 1.5 years started having problems leaks pin holes in housing, boards going bad etc. My suppliers said they were having problems and did not sell them anymore so switched them to Davey pumps no more problems but not as smooth.

Problems for me was owners blaming me for putting in problem pumps I had went off what my suppliers suggested. Even though I had limped them through for the 1.5years under warranty I ate the exchange to Davey. Very exspensive learning experience. No more of those for me.
 

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philosopher and statesmen
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Discussion Starter · #22 ·
Have had same problem few years back. Installed one and loved how it compensated water usage no matter what they turned on. Pressure was 30psi and it made 70psi easily and steady.

Customer was happy then within 2 months board fried company replaced unit over night no problem. Then customers neighbors wanted one and in the end put 5 units on that hill.

Within 1.5 years started having problems leaks pin holes in housing, boards going bad etc. My suppliers said they were having problems and did not sell them anymore so switched them to Davey pumps no more problems but not as smooth.

Problems for me was owners blaming me for putting in problem pumps I had went off what my suppliers suggested. Even though I had limped them through for the 1.5years under warranty I ate the exchange to Davey. Very exspensive learning experience. No more of those for me.


Thanks for the information....What bothers me more than anything else is that I went the extra
mile to attempt to water proof the area with a pan under that unit......

When I finished up over 2 years ago my only mistake was handing the homeowner a Zircon water alarm which
I explained to them they just needed to go get a 9 volt battery for it and place it next to that booster
pump and it would go off in case of a leak..

....They never got around to just getting that battery and doing what I asked them to do... I should have
gone to the drug store and bought them a battery and done this myself...... That alarm is probably still
sitting new in the box in the mechanical room on top of the tankless heater.....

I should have just wiped their butts for them and did that myself...
this pump has probably been leaking for months..

I am pretty sure they know that they screwed the pooch here
and more than 2 years has passed...
 

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Have had same problem few years back. Installed one and loved how it compensated water usage no matter what they turned on. Pressure was 30psi and it made 70psi easily and steady.

Customer was happy then within 2 months board fried company replaced unit over night no problem. Then customers neighbors wanted one and in the end put 5 units on that hill.

Within 1.5 years started having problems leaks pin holes in housing, boards going bad etc. My suppliers said they were having problems and did not sell them anymore so switched them to Davey pumps no more problems but not as smooth.

Problems for me was owners blaming me for putting in problem pumps I had went off what my suppliers suggested. Even though I had limped them through for the 1.5years under warranty I ate the exchange to Davey. Very exspensive learning experience. No more of those for me.
Agreeee,grundfos are pure junk,if you want problems just install a grundfos pump
 

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I
Thanks for the information....What bothers me more than anything else is that I went the extra
mile to attempt to water proof the area with a pan under that unit......

When I finished up over 2 years ago my only mistake was handing the homeowner a Zircon water alarm which
I explained to them they just needed to go get a 9 volt battery for it and place it next to that booster
pump and it would go off in case of a leak..

....They never got around to just getting that battery and doing what I asked them to do... I should have
gone to the drug store and bought them a battery and done this myself...... That alarm is probably still
sitting new in the box in the mechanical room on top of the tankless heater.....

I should have just wiped their butts for them and did that myself...
this pump has probably been leaking for months..

I am pretty sure they know that they screwed the pooch here
and more than 2 years has passed...
i would not do nothing for free for them mark,nothing
 

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philosopher and statesmen
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Discussion Starter · #26 ·
I

i would not do nothing for free for them mark,nothing

I put it on bypass last Friday and told them to get in touch with their insurance
company to make repairs to the wood floors...Probably a 15k to 25k event....

I called them once and texted them twice.... no return calls as of yet...

I am not doing anyting for them for free after 2 years.
 

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I put it on bypass last Friday and told them to get in touch with their insurance
company to make repairs to the wood floors...Probably a 15k to 25k event....

I called them once and texted them twice.... no return calls as of yet...
I am not doing anyting for them for free after 2 years.
They are blaming you and most likely they do not want you back in their house again sounds like
 

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philosopher and statesmen
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8,591 Posts
Discussion Starter · #28 ·
They are blaming you and most likely they do not want you back in their house again sounds like

Well, they called me today because they were out of town for a week.....

It turns out the Grundfus pump has a 24 month warranty on it so I am gonna
hand tha t peice of junk back to the supply house and get a credit on it and install
the brand that has worked better for me over the years...

Also the insurance company has the right to go after Grundfus over this mess
and I got to get a lot of pictures for them before we tear that junk out

I have not decided how to go about chargeing them for this mess... I might
even just eat the differnece in the pumps and the labor too.....
 

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Well, they called me today because they were out of town for a week.....

It turns out the Grundfus pump has a 24 month warranty on it so I am gonna
hand tha t peice of junk back to the supply house and get a credit on it and install
the brand that has worked better for me over the years...

Also the insurance company has the right to go after Grundfus over this mess
and I got to get a lot of pictures for them before we tear that junk out

I have not decided how to go about chargeing them for this mess... I might
even just eat the differnece in the pumps and the labor too.....
Grundfus will probably say it was installed improperly. Or they’re only responsible for the product, not water damage. Kinda like a water heater…..

Why would they give you a credit ? Why wouldn’t they just offer you a new unit ?

I don’t know of any warranty that gives you the option of a complete refund if the product fails.

If you can get a complete refund then you’re a boss player !

If it’s been over a year and you installed it properly they should be charged regular rates……

It you want to give money away, Send some my way…..I got kids man 🤣
 

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Well, they called me today because they were out of town for a week.....

It turns out the Grundfus pump has a 24 month warranty on it so I am gonna
hand tha t peice of junk back to the supply house and get a credit on it and install
the brand that has worked better for me over the years...

Also the insurance company has the right to go after Grundfus over this mess
and I got to get a lot of pictures for them before we tear that junk out

I have not decided how to go about chargeing them for this mess... I might
even just eat the differnece in the pumps and the labor too.....
Don't do that,Insurance will pay your parts and labor
 

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Don't do that,Insurance will pay your parts and labor
Usually they won’t pay to fix the problem, parts or labor.

They pay for all the damage from the failure and all the damage to access the failure.

Not for the actual plumbing material that failed or the labor to install it.

Their reasoning is they don’t cover wear and tear or failed plumbing products and they don’t cover labor to repair the plumbing.

But they cover all the damage, that’s the expensive part usually. Rip out and the put back.
 

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philosopher and statesmen
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8,591 Posts
Discussion Starter · #32 ·
The supply house is giving me a credit for the grundfus pump
and I am installing another brand... The one I am installing is about 400 bucks
more than the grundfus.....
I am debating on all of this right now and I am waiting
to see how crapp/ their insurance company is gonna be..
They have been dragging their feet on calling their insurance company
and I certainly not gonna get mine involved unless necessary.....

As long as it is not on my insurance this all can be done in a matter
of less than 2 hours so I am thinking about what to charge them....
 

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Usually they won’t pay to fix the problem, parts or labor.

They pay for all the damage from the failure and all the damage to access the failure.

Not for the actual plumbing material that failed or the labor to install it.

Their reasoning is they don’t cover wear and tear or failed plumbing products and they don’t cover labor to repair the plumbing.

But they cover all the damage, that’s the expensive part usually. Rip out and the put back.
Most of the time the Insurance company’s in my area pay for parts and labor for things like this
 

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The supply house is giving me a credit for the grundfus pump
and I am installing another brand... The one I am installing is about 400 bucks
more than the grundfus.....
I am debating on all of this right now and I am waiting
to see how crapp/ their insurance company is gonna be..
They have been dragging their feet on calling their insurance company
and I certainly not gonna get mine involved unless necessary.....

As long as it is not on my insurance this all can be done in a matter
of less than 2 hours so I am thinking about what to charge them....
Go with a Goulds jet pump.
 

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Most of the time the Insurance company’s in my area pay for parts and labor for things like this
I call BS because it doesn't work that way here and it would mean a homeowner could go without fixing any plumbing and just wait for water damage to occur, then just file a claim.
 

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I installed about 6 of those Scala pumps. They all came back out, some multiple times. Mostly due to pinholes or defects in the junk plastic housing if I remember correctly.

The rep actually gave me one of the fancy CMBE pumps to replace one customer's 2nd Scala failure in less than a year.
 

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Here’s another example.

If a customers toilet tank cracks and floods their home, their insurance will pay for all the water damage and clean up.

The insurance company has never paid for the the new toilet or labor to install. Not here, not ever.

The reason I was given is a because the insurance company doesn’t pay for maintenance of fixtures or replacement.

When I repair leaks in walls or under slabs the insurance company wants two invoices from me. One that shows all the tear out and destruction that I do in order to repair the leak. The other invoice shows the actual pipe replacement or repair cost.
 
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