Plumbing Zone - Professional Plumbers Forum banner

1 - 20 of 29 Posts

·
Former Moderator
Joined
·
9,817 Posts
Discussion Starter #1
What type of warranty do you offer on your work?

Installing new faucets supplied by you?

Faucets supplied by HO?

Rebuilding faucets?

Toilet rebuilds?

Toilet installs?

Water heater repairs?

Drain lines?

I've heard anywhere from the moment the truck leaves the driveway to three years.
 

·
Registered
Joined
·
179 Posts
90 days on drain stoppages
7 days on clogged toilets
2 years on most other repairs when we supply everything
no warranty on resetting toilets I think people kick toilets over, I have never had an issue with my toilets moving at my house. Some people are just too rough.
The customer has to show reciept.
 

·
waterheaterzone.com
Joined
·
2,043 Posts
0 to 6 months on drain cleanings (depending on condition and use, some drains get no guarantee, some get a full 6 month guarantee.)

1 year on general plumbing repairs.

5 years on our toilet installs and certain other jobs.

6 years on our water heaters.

10 years on our sewerlines, waterlines, faucets and repipes.

NO warranty on customer-supplied parts.

I have high warranties because we use only high quality parts and workmanship and we rarely have callbacks on our work. I feel comfortable giving a higher warranty than most because I am very confident that our work will last. We only have a few callbacks/year, and its usually defective parts, we just eat it and fix the repair for free when it happens. Its worth it to me, because the customers really LOVE our guarantees.:thumbsup:
 

·
Banned
Joined
·
1,595 Posts
One year for materials and fixtures we supply. No guarantee on HO fixtures or parts. 30 day on drain stoppages. None if roots or breaks. HO must sign waiver for all main sewer stoppages before we do the work.:thumbsup:
 

·
LeMarr Plumbing, Inc.
Joined
·
772 Posts
Installing new faucets supplied by you? Lifetime

Faucets supplied by HO? Two year on what I do and material used to install

Rebuilding faucets? Two years

Toilet rebuilds? Two years

Toilet installs? Three years to Five years (depending on model)

Water heater repairs? Two years - Our heaters is six years.

Drain lines? 60 days

On all our forms it is stated that all work is guaranteed for two years unless otherwise stated.
 

·
Registered
Joined
·
1,367 Posts
Drain (cable ) 30 days-jetter 90 days

Customer supplied items - no warranty on the item they buy.

Our WH 6 year - 10 year with maintenence agreement.

New water service LIFETIME

New sewer- LIFETIME

New toilet- LIFETIME with service agreement

BASIC- One year on anything we do.

TOILET AUGER - 30 SECONDS...12 SECONDS ON UNIVERSAL RUNDEL
 

·
Water Whisperer
Joined
·
3,627 Posts
The Right Turn Warranty.

First right turn I take, that's the end of the warranty.

Otherwise, 90 days. Products are too cheaply made for anything longer.
 

·
www.DunbarPlumbing.com
Joined
·
5,478 Posts
What type of warranty do you offer on your work? Lifetime

Installing new faucets supplied by you? 1 year

Faucets supplied by HO? None

Rebuilding faucets? Year

Toilet rebuilds? Year

Toilet installs? As far as blown wax rings, they are right there when I pull them. I can always tell if it was blown out.

Water heater repairs? Always leave with the statement, "If this doesn't work, you need to think forward with a new one that has a warranty."

Drain lines? Never more than 30 days. I can't control what they put in that pipe right after I leave. 30 days is almost too much.

I've heard anywhere from the moment the truck leaves the driveway to three years.

There are some things that base the warranty on many variables, like how the customer is treating me during the first time working with them, down to whatever issue might crop back up.

But for the most part...if you're a very thorough plumber, you don't have many of these nagging issues.

I rarely don't have immediate clogged drains after I clear them. I'm doing something right.
 

·
Former Moderator
Joined
·
9,817 Posts
Discussion Starter #10
Thanks for the replies.

90% of the time the callback is related to something the customer supplied or we worked on it, but it isn't technically a call back. We are in the process of writing our Policy & Procedures manual; hence the question. We are re-evaluating warranties. Especially with customers who supply their own materials, fixtures etc.

We're very comfortable offering warranties on items we supply.

? - If you go back and determine it is not a callback - do you charge them for the trip?
 

·
Water Whisperer
Joined
·
3,627 Posts
....
But for the most part...if you're a very thorough plumber, you don't have many of these nagging issues.

I rarely don't have immediate clogged drains after I clear them. I'm doing something right.
That's it. One nice thing about flat rate is the plumber gets to take his time and do the job right.

I can't remember the last callback I personally had. I've screwed jobs up while doing them, but before I leave, its as right as rain.

See my second sig, though. Things are always lurking, ready to bite me.

...? - If you go back and determine it is not a callback - do you charge them for the trip?
It depends on how pretty she is.
 

·
Registered
Joined
·
415 Posts
California law requirements I think are....

we have to guarantee all repairs for one year.

We give absolutely no guarantee for toilet stoppages. Why should we when people are often on medication and this causes them to pass adobe footballs through the toilet.

Drain cleaning - 6 months
sewer cleaning - 90 days
Copper repipes, sewers, and new drain installations - Orginal Owner Lifetime Guarantee
All faucets - 5 years
water heater flexes and supply pipes from angle stops - 2 years
Nibco gate valves - Lifetime

Junky, crappy, worthless ball valves and 1/4-turn stops - ZERO GUARANTEE

Our policy is work under guarantee has the highest priority
 

·
Registered
Joined
·
567 Posts
I put a 1 Yr Warranty on repairs with materials I supply. W/H=6Y/O, W/S=10Y/O, domestic water repipes, =5Y/O to original HO.

W/H's, I return to do a flush annually for the first four years, provide inspection in home each anniversary.

Warranty disclaimer: If new faucets, shower valves, HB's are installed into systems containing any old Galvy, the warranty is void in the event of clogging or fails to operate as a result of debris from any source.

No warranty what so ever on customer supplied items.

No warranty on stoppages.
 

·
Drain Cleaning Specialist
Joined
·
2,076 Posts
30 days all commercial drains 24 hr toilet clog unless abused
30 to 60 days on residential sewers with use of camera no camera 30 days
up to 6 months with camera depending on sewer condition
Roots no camera no rootx = No guarantee
Toilet auger 24 hr. residential & commercial if toilet is not abused or failing.
Frozen pipes and sewer no guarantee can't beat mother nature.
Will I like the person calling for service work NO GUARANTEE :laughing:
 

·
Banned
Joined
·
60 Posts
__In writting, per state law, 1 year new and 30 days repair and or as I dictate, BUT SOME HOWEVER, I reserve the right to extend any and all warranties indefinately, or not, as I see fit.

__Case N' Point.

__I put in a water heater, installed "My Way" (right) . Two point 5 years later I get a call on a Sunday morning that the heater is leaking. I always try to RUN to the few warranty calls I have had. I get there to find an AOSCHIT POS leaking like a drunkensailor all over the place. (I quit AO after this for good) I felt bad and the client was a good customer. I told him I was going to replace it NOW for him for free.

__About 1 hour later the client came into the garage and asked me what I would have charged him to do this. I explained that because I did the original Install and everything was perfect and the job would be "easy" because I didn't have to dink around, I told him $650.00 (This was like 7 years ago.)

__SO I get done and I am about to leave and I feel beaten and sad for being a loser and the guy says "Here" and he hands me a check for $650.00, and in his other hand, he hands me $200.00 CASH...My mouth dropped. He was FLOORED I would step so far up to plate.

__It was and is still the biggest tip I have EVER got, an $850.00 TIP. :thumbsup: :thumbup:

TRUE Story...
 

·
Illinois Licensed Plumber
Joined
·
4,253 Posts
We offer a 2 year guarantee on all residential drain cleaning. It originally stated " One free rodding if above line blocks within 2 years" Then when my father started T&M pricing, which there is a a service call, machine charge, and labor charge he changed it to " One labor free rodding if the above line blocks within 2 years" This way we still get a service call and a machine charge.

Plumbing parts we honor the manufactures warranty on it.
 

·
Registered
Joined
·
843 Posts
I am also writing a business manual, so I suppose this is something that I should address.

I get so few callbacks that I really don't have a solid policy. There is a bit on my invoice about warranty, mostly regarding whatever the manufacturer warrants their product for on parts and a 30-day warranty on labor.

But, of course, I have often just replaced or repaired something that I put in, even if it was long after 30 days, and particularly if it was a defective part.

It would be a good selling point to have a solid guarantee. It would be a business death guaranteeing most new faucets. I feel that if the manufacturer won't go good on something, there's no reason that I should. I try to sell things that I can trust.

If a new faucet that I supplied leaked, and the manufacturer backed it up, I would have no problem going back to fix it on my dime.

Absolutely no parts warranty on customer-supplied items. Labor warranty only.

It amazes me that I can install a new kitchen faucet in my home, and then a couple of years later install an identical faucet in a customer's home and within a year theirs is trashed. It's not my fault that customers have no idea how to take care of a faucet. Maybe it would be a good idea to give the customer a use-and-care guide. Rule #1 - never set a bar of soap next to or on a faucet. #2 - Do not clean with steel wool. #3 - do not attempt your own repairs. #4 - If you do not pay your bill, a small device contained in the faucet will cause it to self-destruct within 24 hours.

OK, I was kidding about that last one. I have a disclaimer on my bill that my material remains in my ownership until the bill is paid and that the customer cannot find fault if I come back and remove said part.
 

·
Registered
Joined
·
25 Posts
The Right Turn Warranty.

First right turn I take, that's the end of the warranty.

Otherwise, 90 days. Products are too cheaply made for anything longer.

It is true about the cheap products... and depends on the age of the home. If I install a fluidmaster in a 1995 toilet, thats installed in a 1930's home, theres no way you would do a callback for free, because if sediment from the galv lines gets in that valve 6 months from now it will fail. I guess its fine if your working in homes 1980 and newer though..
 
1 - 20 of 29 Posts
Top