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Drain Cleaning Specialist
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Discussion Starter #1
Had a call today "Sunday" Home owner on a septic tank with back up. Ask when was the tank last pumped?
Said it has been 3 years on a 2000 gallon tank his builder installed said he "should" be fine for 4+ years. Maybe you should have it pumped first. He thinks it's clogged. Said OK I'll come out but If the tank if full I still charge for the sewer cleaning plus a small Sunday service fee add $50.00 per calls on Sundays.
HO agrees. Get to job perform work Tank full. Outside clean out maybe a 10 foot run to tank. Informed HO tank is full that will be $250.00
He has a fit say's I'm a robber charging those rates.
Told him If tank is full I still charge. You chose to call me on a Sunday to clear your line thinking your tank was not full. When I said it could be even at 3 years maybe you should try getting it pumped. I don't know how much you use or maintain or get your systems filter checked.

Do you charge if tank is full? I do.
 

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No Longer at This Address
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I would charge him something for my time but it would be based on whether I wanted my phones to continue to ring.

Mark
 

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50 minutes out of town.
Noway!!!!! Charge him every penny!!!! Thats crazy!!!!! Thats over 2 hrs of your time and gas!!!!! If I made trips like that....I would make sure i got a credit card and charged it before I even go. man how many times have you gotten to a job 50 minutes away and no one be home???even after you call them and say your on the way????
 

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Drain Cleaning Specialist
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2,076 Posts
Discussion Starter #7
Even with an outside clean out I still had to lug the machine down like 30 steep stairs to his back yard where tank was.
 

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Drain Cleaning Specialist
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2,076 Posts
Discussion Starter #8
Noway!!!!! Charge him every penny!!!! Thats crazy!!!!! Thats over 2 hrs of your time and gas!!!!! If I made trips like that....I would make sure i got a credit card and charged it before I even go. man how many times have you gotten to a job 50 minutes away and no one be home???even after you call them and say your on the way????
So far none. But you have a good point there. If they are not on site I do ask for a credit card. Have not been burned yet.
 

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Here comes the gasoline on the fire.......How much do you normally charge in your area. Any conciliation is considered a kindness and doesnt have to be that much. You one man shops who are so high strung are up for a rude awakening. If not now, then when you cant move around so well. Better have your finances in order. The screw you buddy attitude will come back--and so will some movement towards kindness.
 

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Drain Cleaning Specialist
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2,076 Posts
Discussion Starter #11 (Edited)
Here comes the gasoline on the fire.......How much do you normally charge in your area. Any conciliation is considered a kindness and doesnt have to be that much. You one man shops who are so high strung are up for a rude awakening. If not now, then when you cant move around so well. Better have your finances in order. The screw you buddy attitude will come back--and so will some movement towards kindness.
First 100 feet with clean out in town. $175.00. Out of town $200.00 $50.00 extra on Sunday. Heck Big guys up here getting 300+ travel and fuel charge. I may need to go up a bit on service rates.
I try to be as fair as possible. But I did travel almost an hour and spent and hour there.
 

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Lego Expert
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4,570 Posts
Here comes the gasoline on the fire.......How much do you normally charge in your area. Any conciliation is considered a kindness and doesnt have to be that much. You one man shops who are so high strung are up for a rude awakening. If not now, then when you cant move around so well. Better have your finances in order. The screw you buddy attitude will come back--and so will some movement towards kindness.
I Would Charge around $400-$500 for this type of Sunday call.

And to the rest of your post, I respect your thoughts. :whistling2:

How do you know I am so "High Strung"? I am not, I am Humble One Man Show.

My finances are ok, I am no Bill Gates yet

I live by the "Golden Rule" so you get what you give
 

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Here comes the gasoline on the fire.......How much do you normally charge in your area. Any conciliation is considered a kindness and doesnt have to be that much. You one man shops who are so high strung are up for a rude awakening. If not now, then when you cant move around so well. Better have your finances in order. The screw you buddy attitude will come back--and so will some movement towards kindness.
So which is it???? Get our finances together or be kind? I would charge him the 250 for the drive time alone. He told the man upfront what the cost would be. Sounds like a case of buyers remorse to me.....a real man would have said "well you warned me,heres your money and thanks for coming out". Personally I'd never go back to that guys house. He called me.....I didn't call him!!!! The guys a jerk!
Thats the same as going out to eat dinner and ordering a small size off the menu and then wanting a disount because your still hungry. NO NO NO you got what you paid for!!!!
 

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Easy Green, I dont know for sure who is one man....I dont know you. I respect the fact you got a bit unnerved. The customer gets nothing? for $250. How about a softer hand, take off the Sunday fee, fix something while youre there and offer a coupon for next service call apologeticly. Win a customer and maybe they have a friend etc. Plumbers who dont pump is the same scenario around me. If the pump truck minimum fee is less push that especially if you can work a relationship with the septic company. Theres a lot to do other than close off to a customer and that is a sure bridge burner. If you dont need more customers fine.
 

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So which is it???? Get our finances together or be kind? I would charge him the 250 for the drive time alone. He told the man upfront what the cost would be. Sounds like a case of buyers remorse to me.....a real man would have said "well you warned me,heres your money and thanks for coming out". Personally I'd never go back to that guys house. He called me.....I didn't call him!!!! The guys a jerk!
Thats the same as going out to eat dinner and ordering a small size off the menu and then wanting a disount because your still hungry. NO NO NO you got what you paid for!!!!
Master,
I lived my 1st 35 years in Chicago so I am not offended or intimidated by attitude. "The guys a jerk" for getting nothing for $250. Hes a jerk because he called you would be the next step in that logic. Skills gets you hired and attitude gets you fired. Its one thing to flex on a forum but real people wont be so engaging.
 

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www.DunbarPlumbing.com
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5,478 Posts
Easy Green, I dont know for sure who is one man....I dont know you. I respect the fact you got a bit unnerved. The customer gets nothing? for $250. How about a softer hand, take off the Sunday fee, fix something while youre there and offer a coupon for next service call apologeticly. Win a customer and maybe they have a friend etc. Plumbers who dont pump is the same scenario around me. If the pump truck minimum fee is less push that especially if you can work a relationship with the septic company. Theres a lot to do other than close off to a customer and that is a sure bridge burner. If you dont need more customers fine.


That's only one interpretation, and the attitude that you "think" that customer is going to not complain about his mistake.

His mistake being a $250, a $200, a $150 dollar mistake depending on stupid you think you're going to be to "think" that customer is going to call you back.


He's not. He made a huge mistake costing him money. No discount for ignorance and anticipation this idiot does it again....and most likely look forward to that coupon or some bullshit.


The dice are rolled when an oral agreement is made on the phone. He (The Plumber) gave the costs over the phone, the customer took that chance and assumed the tank wasn't full.

I have found that my emergency customers are the least loyal to me, meaning they used me in a pinch.

I made good money, they went back to their regular plumber, everyone is happy.

But I wouldn't give two ****'s about a customer 50 minutes away that now wants to play lets make a deal because he made a mistake.

Plumbers need to grow some balls and hold to the agreement and stick with it, let the customer learn from the mistake, and who cares if they never call you back.

The phone will just keep ringing and let him tell the entire street....it does not matter if you're consistently doing your job correctly.

Putting that much emphasis on a keeping one retard happy isn't how business is.

When I work for a customer, I'm charging like I'm never seeing them again, and that does not imply I'm ripping them off. It means that your loyalty extends through financial discount when you're lining my pockets on a regular basis.

Dealing with idiots in this business should constitute a higher wage, always.
 

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I hear this, "the customer is a retard %#^@ and Im the big big big expert plumbing contractor-businessman-tough guy with big everything-whatever," and I wonder if you are married, have kids, have friends, know happiness. The only retardation is the emotional maturity of your comments. I dont give a rip what you charge. And go ahead screw as many as you can. I cant imagine raising children to interact with people this way.
 

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Master,
I lived my 1st 35 years in Chicago so I am not offended or intimidated by attitude. "The guys a jerk" for getting nothing for $250. Hes a jerk because he called you would be the next step in that logic. Skills gets you hired and attitude gets you fired. Its one thing to flex on a forum but real people wont be so engaging.
WTF do you mean by the customer got "nothing"???? He got professional service on sunday and had the man drive for a total of 2 hours. Yeah hes a jerk for calling me if he thought he didn't have to pay after i told the jerk what the cost would be even if its not clogged up. Drain cleaners not only get paid for unclogging the line,they get paid for "attempting" to unclogg the drain.
 

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Lego Expert
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4,570 Posts
Easy Green, I dont know for sure who is one man....I dont know you. I respect the fact you got a bit unnerved. The customer gets nothing? for $250. How about a softer hand, take off the Sunday fee, fix something while youre there and offer a coupon for next service call apologeticly. Win a customer and maybe they have a friend etc. Plumbers who dont pump is the same scenario around me. If the pump truck minimum fee is less push that especially if you can work a relationship with the septic company. Theres a lot to do other than close off to a customer and that is a sure bridge burner. If you dont need more customers fine.
That is not true sir that is you assuming i got unnerved ( you know what they say about assuming stuff right)

"How about a softer hand" looking at my hands they are cover in glue/sweat/ and rough calluses/ cuts/etc. These things are not very "soft"

"take off the sunday fee" Why? its Sunday

Sir I WORK to make MONEY not FRIENDS. I got enough friends anyway.

Why would I cut a deal for a guy that AGREES to the PRICE over the phone and CRIES when it time to pay up. I dont want a customer like that.

"fix something while youre there and offer a coupon for next service call apologeticly" I dont do coupons and "apologeticly" really? you would do this? Not this guy. Ive always said "This dog BITES back"

Sounds like your livin in the past or in a small town. There is over 2 million people here. I think your "ways" would change if exposed to my eniviorment. Most of my customers are not the nicest people. Add the tough economy and they get mad at the plumber before I even get there.
 
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