OK, So you are asking yourself why I am posting a new thread at 3:48 am. Well here is my answer for inquiring minds that want to know. :cursing:
To start things off, my father (contractor and owner of our plumbing company) is very anti-internet. I have argued this matter with him several times and he is starting to come around. I have updated his info on several websites and found some to read some 'way off the wall' information (ie: wrong address, wrong phone number, etc) so I have contacted the companies that display these pages and/or did it myself. My father has had the company since 1985 and prior to that it was my grandfather's. Our company was established in 1947 and is coming up on it's fourth generation. So... tonight I sit here pondering on what I could do to up business. And I got to looking and found this posted as a review.
stay away from these people!
![]()
1
By Scott F. |
Insider Expert | Rank: 8,782 Punneo Plumbing
I was given a recommendation from a business that I trust to use these guys. Big mistake! First of all, they were the most expensive plumblers I had ever used. Secondly, due to an oversight on their part, our toilets over-ran one night, flooding our entire downstairs area. We had to replace all of the carpet. Even though they were totally at fault, our insurance found them not liable and we had to pay for it all out of pocket.
Posted 12/20/05
Now please understand it is the only review I can find out of how many 1,000's of customers but please read further for an explanation of my anger.
This job in particular was a gas yardline replacement. As we all know, a licensed plumber must get a satisfactory inspection on all new gas lines after passing a pressure test and proper evaluation by a licensed state inspector. The licensed plumber (contractor) replaced the gas yard line in a back yard approximately 150' long. The gas riser by the house came up, commonly, close to the sewer line. The cap was off of the sewer and showed some evidence of backing up prior to the date of work. By prior, I mean the grass was the same color (not real thick and fertile). The paper had dried. The water was running plainly in the bottom of the sewer line (as though it should). The customer had mentioned that they had problems the previous summer but had not had problems since so there was no use in addressing that. The pulled gas meter (due to a yard leak) was his concern.
The licensed plumber called for an inspection. Our inspectors are very timely here and said he could be there within 30 minutes. Bill cleaned up the paper that was laying in the grass and disposed of it, not thinking twice that he was cleaning up his jobsite. Upon inspection, the inspector noticed that there was not a cap on this sewer line and asked if one could be found. The plumber went to the truck and donated a cleanout plug for installation and didn't even bother charging the customer for the $2 item. A few months roll by and we get a notice that we have been filed on! The insurance company had a claim that we did $25,000 worth of damage to this $375,000 home.
I found the statute that read there must be a cleanout plug on all cleanouts. Without the plug, it is therefor a vent and must come up so far above the eave of the house, and so far away from window, and... well, it wasn't a VENT! It was a CLEANOUT! (PS nor was it an overflow). I also found the DEQ and EPA standards that read that the yard should not be used for a septic pit. What had happened over the weekend to the best I could tell on the filed claim is that the toilet in the downstairs bath had malfuntioned (flapper went bad, yard line could have stopped, whatever) and flooded the house through both the shower drain and the stool being that this was the lowest level of the home. According to (I am not sure if it is DEQ or EPA or IPC) but it reads that maintenance is the homeowners responsibility. Long story short, with a letter of explanation and copies of all IPC, DEQ and EPA regulations we were found not liable for something that we were not called to repair "the toilet" or "the sewer line".
So, here is my thing... the ONLY review... IS A BAD ONE!! Internet is not big in the heart of rural Oklahoma and who does get on the internet sees this!! What in the world do I do? I have written all sites (3 of them) and explained- so maybe they will repost my response or delete his?
OK, Thank You, I just needed to vent a little... going to bed now at 4:19 AM!!
To start things off, my father (contractor and owner of our plumbing company) is very anti-internet. I have argued this matter with him several times and he is starting to come around. I have updated his info on several websites and found some to read some 'way off the wall' information (ie: wrong address, wrong phone number, etc) so I have contacted the companies that display these pages and/or did it myself. My father has had the company since 1985 and prior to that it was my grandfather's. Our company was established in 1947 and is coming up on it's fourth generation. So... tonight I sit here pondering on what I could do to up business. And I got to looking and found this posted as a review.
stay away from these people!
By Scott F. |
Insider Expert | Rank: 8,782 Punneo Plumbing I was given a recommendation from a business that I trust to use these guys. Big mistake! First of all, they were the most expensive plumblers I had ever used. Secondly, due to an oversight on their part, our toilets over-ran one night, flooding our entire downstairs area. We had to replace all of the carpet. Even though they were totally at fault, our insurance found them not liable and we had to pay for it all out of pocket.
Posted 12/20/05
Now please understand it is the only review I can find out of how many 1,000's of customers but please read further for an explanation of my anger.
This job in particular was a gas yardline replacement. As we all know, a licensed plumber must get a satisfactory inspection on all new gas lines after passing a pressure test and proper evaluation by a licensed state inspector. The licensed plumber (contractor) replaced the gas yard line in a back yard approximately 150' long. The gas riser by the house came up, commonly, close to the sewer line. The cap was off of the sewer and showed some evidence of backing up prior to the date of work. By prior, I mean the grass was the same color (not real thick and fertile). The paper had dried. The water was running plainly in the bottom of the sewer line (as though it should). The customer had mentioned that they had problems the previous summer but had not had problems since so there was no use in addressing that. The pulled gas meter (due to a yard leak) was his concern.
The licensed plumber called for an inspection. Our inspectors are very timely here and said he could be there within 30 minutes. Bill cleaned up the paper that was laying in the grass and disposed of it, not thinking twice that he was cleaning up his jobsite. Upon inspection, the inspector noticed that there was not a cap on this sewer line and asked if one could be found. The plumber went to the truck and donated a cleanout plug for installation and didn't even bother charging the customer for the $2 item. A few months roll by and we get a notice that we have been filed on! The insurance company had a claim that we did $25,000 worth of damage to this $375,000 home.
I found the statute that read there must be a cleanout plug on all cleanouts. Without the plug, it is therefor a vent and must come up so far above the eave of the house, and so far away from window, and... well, it wasn't a VENT! It was a CLEANOUT! (PS nor was it an overflow). I also found the DEQ and EPA standards that read that the yard should not be used for a septic pit. What had happened over the weekend to the best I could tell on the filed claim is that the toilet in the downstairs bath had malfuntioned (flapper went bad, yard line could have stopped, whatever) and flooded the house through both the shower drain and the stool being that this was the lowest level of the home. According to (I am not sure if it is DEQ or EPA or IPC) but it reads that maintenance is the homeowners responsibility. Long story short, with a letter of explanation and copies of all IPC, DEQ and EPA regulations we were found not liable for something that we were not called to repair "the toilet" or "the sewer line".
So, here is my thing... the ONLY review... IS A BAD ONE!! Internet is not big in the heart of rural Oklahoma and who does get on the internet sees this!! What in the world do I do? I have written all sites (3 of them) and explained- so maybe they will repost my response or delete his?
OK, Thank You, I just needed to vent a little... going to bed now at 4:19 AM!!
I am the winner!!
