For those of you who do side work, or even some small time, one man shops, how do you handle record keeping for your calls? Specifically notes for what you did on your jobs? I am not the type to just write "replaced toilet". I like to go into detail about anything unusual that may need attention later, any unsusual circumstances that I may have discussed with the customer, something about how I flushed multiple times to check for leaks, and other things. I feel this helps cover my a$$, but also for me to show the customer in the future if I did or did not do something or if I offered something that they declined, etc. I have a terrible memory and I always like to have something to refer back to if there is ever a question. I have no plans to go out on my own anytime soon, but still like to look professional. I'm not about to spend big bucks on a fancy software system either, at this point, when all I need are a few simple features.