I had the same problem with Wolverine, the sales rep found out I was a one-man shop and basically ignored me after that!!! They are only good if you run a big company. Thats why I use Plumbmaster. Their faucets suck, but the rest of their service stuff is really top-notch, quality and affordable, its almost exactly like Wolverine's, but imo the customer service is FAR better. My rep always returns my calls fast and he gives me great rates despite me being a small shop.:thumbup:I do not want to deal with Wolverine Brass either. It's pretty sad they are based in Myrtle Beach . Yet local plumbers do not use them.. My company spends approx 80.000 a year in material, yet they could not pick the phone up to call me to see if I needed any parts Or return my calls for parts.. thank god winnelson was there to help me with 128t/s valves, 128 toilet rebuild kits 128 lavy faucets. WB lost over 20.000 in one sale.I used WB faucets in new construction plumbing for 2 years before this.never again. If you want to know how good a parts giant is, check to see if the locals use them in their home base.