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Discussion Starter #1
Many of you have claimed or implied that you sell something on nearly every call you go on. What do you sell?

For example, say you go to a call at a house that is 3 years old. The toilet runs and the shower drips. Do you sell them a new toilet and valve? Something else?
 

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I aint CPV see in it?
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I would check the water pressure of the home for the dripping faucet. Then, you would probably see that the water pressure is too high. You could sell a couple of PRVs a week, just like we do.

I have to thank Smellslike$$ for that one.
 

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PRV is a good idea. Alot of people in this area need them. Tested one at 147 psi recently.

What kind of garb, you sell them t-shirts or something?
 

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I figured that's what you meant, just messing with you. Do you sell them a better one or just sell them one if they don't have one?

I had to look up garburator, never heard them called that before
 

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I figured that's what you meant, just messing with you. Do you sell them a better one or just sell them one if they don't have one?

I had to look up garburator, never heard them called that before
It just means he's from Canada...:laughing:
 

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Many of you have claimed or implied that you sell something on nearly every call you go on. What do you sell?

For example, say you go to a call at a house that is 3 years old. The toilet runs and the shower drips. Do you sell them a new toilet and valve? Something else?
Which type of plumbing were you trained in?
 

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If you are handed a job...
"Go to Mrs. Smiths house and install this lav faucet."
And that is all you do....

No customer approval of pricing, it's already been done, no add on's, you are not selling...

Someone else already did...

But if you are going on a service call, figuring out the corrective course of action, quoting a price, getting a go ahead...

You are selling!

Do you like making money?

Sell!:thumbup:
 

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Rather than selling, we offer our customers options based on what we notice needs attention. If a customer doesn't know something exists, how can they say yes or no to it?

Last week a customer was complaining about waiting for hot water while a faucet repair was being made. Offered to solve the problem with a recirc pump. Present option & problem solved = Happy customer.
 

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Rather than selling, we offer our customers options based on what we notice needs attention. If a customer doesn't know something exists, how can they say yes or no to it?

Last week a customer was complaining about waiting for hot water while a faucet repair was being made. Offered to solve the problem with a recirc pump. Present option & problem solved = Happy customer.
That's not selling???:whistling2:

sell (s
l)
v. sold (s
ld), sell·ing, sells
v.tr. 1. To exchange or deliver for money or its equivalent.
2. To offer for sale, as for one's business or livelihood: The partners sell textiles.
3. To give up or surrender in exchange for a price or reward: sell one's soul to the devil.
4. To be purchased in (a certain quantity); achieve sales of: a book that sold a million copies.
5. a. To bring about or encourage sales of; promote: Good publicity sold the product.
b. To cause to be accepted; advocate successfully: We sold the proposal to the school committee.

6. To persuade (another) to recognize the worth or desirability of something: They sold me on the idea.

v.intr. 1. To exchange ownership for money or its equivalent; engage in selling.
2. To be sold or be on sale: Grapes are selling high this season.
3. To attract prospective buyers; be popular on the market: an item that sells well.
4. To be approved of; gain acceptance.

n. 1. The activity or method of selling.
2. Something that sells or gains acceptance in a particular way: Their program to raise taxes will be a difficult sell.
3. Slang A deception; a hoax.
http://www.thefreedictionary.com/selling
 

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That's not selling???:whistling2:
Selling has a bad rep. When customers think of a salesman, they think of the used car salesman or life insurance salesman who are pushing their product in order to line their own wallets.

My plumbers are instructed to give the customer options and offer professional advice. If you get caught up in sell, sell, sell - most likely a customer will suffer buyer's remorse and you've lost a customer for good.

I do not like salesman - especially YP ad salesman :furious:.

I like dealing with professionals who are willing to educate me and give me options. I'm intelligent enough to sell myself once I have been presented with all the options. I run my business in a way that I would want to do business with me.
 

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Everytime you go on a service call you are selling like it or not.

You are selling the customer that you have the solution to their plumbing problem and you are the person to do the job...

Unless you are spoon fed the jobs like I outlined in my post earlier.
In which case you probably are worth little more than minimum wage...

I'm saying not all sales is a dirty job...
You don't have to be the used car salesman, ambulance chasing lawyer type of upselling specialist.

But yes you are selling or, you are starving!:eek:

Appearance - Look professional, Uniform, Clean cut, Don't smell like a turd...

Diagnose the problem and offer solutions, Make recommendations, offer options and discuss them...

Display confidence that you can Git-R-Done...

That's what you have to do to get the work!
Yes, It's selling!
 

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Selling has a bad rep. When customers think of a salesman, they think of the used car salesman or life insurance salesman who are pushing their product in order to line their own wallets.

My plumbers are instructed to give the customer options and offer professional advice. If you get caught up in sell, sell, sell - most likely a customer will suffer buyer's remorse and you've lost a customer for good.

I do not like salesman - especially YP ad salesman :furious:.

I like dealing with professionals who are willing to educate me and give me options. I'm intelligent enough to sell myself once I have been presented with all the options. I run my business in a way that I would want to do business with me.
What do you call all that? Non-sales? Selling doesn't have a bad rep, bad salesmen do.

Most everything I buy is through a salesman or an extension of same and the only time I get burned is when the salesman doesn't try to sell me on more stuff that I really wanted anyway, but I didn't know he had.
 

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Discussion Starter #15 (Edited)
Plumber, I started as a drain cleaner, then service plumber. I'm still mostly service with the occasional new construction. I agree with you that bad salesman are what turns people off. I'm not pushy, just give options and let them decide. I just thought there may be some options I'm missing out on.

Redwood, by your definition I do sell. I just took it that you guys were going to fix what they called for then selling something else. I do offer upgrades, replacements, etc. on what I'm called for, and I'll point out problems if I see them, but I don't fix a leaky faucet and offer a new toilet or anything like that.
 

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Plumber, I started as a drain cleaner, then service plumber. I'm still mostly service with the occasional new construction. I agree with you that bad salesman are what turns people off. I'm not pushy, just give options and let them decide. I just thought there may be some options I'm missing out on.

Redwood, by your definition I do sell. I just took it that you guys were going to fix what they called for then selling something else. I do offer upgrades, replacements, etc. on what I'm called for, and I'll point out problems if I see them, but I don't fix a leaky faucet and offer a new toilet or anything like that.
Maybe you should start doing that.

When you get a call to auger a clogged toilet and they talk about how bad it flushes and how often it clogs maybe you should think about offering them a rebuild to optimize it's performance or, if it is a poor performing model talk to them about upgrading to one of the really good flushing models...

When they show you a junk toilet that MaP tests at about 150 Grams of solids per flush maybe its time to talk to them about a nice new Toto Drake. You'll make good money and they will never have a clogged toilet again...

Here is your sales tool for selling toilets...
http://www.allianceforwaterefficien..._MaP_Report_13th_Edition_Revised_02-16-09.pdf
 

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Discussion Starter #17
I do offer if I'm working on a toilet, I said I don't if I'm working on a faucet or something else. If it's obviously an old piece of crap I may ask if they've had problems with it or something.
 

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Discussion Starter #18

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I aint CPV see in it?
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How do you respond to: "wow, the home depot glacier bay flushes as much as any of them, and I can go pick it up for $128 with seat, wax, everything!" Plus it's 1.28 gallons.

http://www.homedepot.com/webapp/[email protected]&ddkey=Search
Id say, you run along to home depot and buy your POS glacier gay TOYlet. Good luck fitting it into your 2 door beamer. And don't lose the receipt, when i come over to install that POS at a higher rate, dont get mad when I drop it on the floor when your not looking, and claim that it came out of the box in pieces!!!:laughing:
 

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I say cool...

Give me a call next year when the yellow zinc plated steel bolts they gave you for securing the tank to the bowl rust out.

It will cost you the difference in the price ++ to have me replace them with brass bolts negating any savings you had and you'll still have a POS toilet....

Maybe thats where advice comes into play as part of the sale and guiding the customer to making the right decision...
 
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