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For service plumbers:
How do you set up appointments and schedule service calls for the techs?
One idea I had was 2 hour time slots:
for example, 8-10, 10-12, (lunch) 1-3, 3-5. So four slots/day would be scheduled. The only problem being is that some calls take one hour and some may take 4 hours, and it can be difficult for the dispatcher to guess how long to schedule calls for.
Anyway how do you do it in your company?
How do you set up appointments and schedule service calls for the techs?
One idea I had was 2 hour time slots:
for example, 8-10, 10-12, (lunch) 1-3, 3-5. So four slots/day would be scheduled. The only problem being is that some calls take one hour and some may take 4 hours, and it can be difficult for the dispatcher to guess how long to schedule calls for.
Anyway how do you do it in your company?