I had a customer call for a new shower valve install. I cut out the old 3 handle tub and shower valve and installed a new moen posi temp with Caldwell trim, and 3 handle conversion plate, pretty straight forward, everything went well, got done in 3.5 hours, collected cash and on to the next call... well a day later, which is today, she calls and says that when she pulls the diverter on the spout to take a shower, water still comes out of the spout. So i go there and look at the washer in the spout, it seems fine , but its not stopping the water completely , so i change the spout, and it still does the exact same thing! I even tried another spout and still the same thing. Oh, and also i notice that as i turn the shower valve from cold to hot, the hotter i go the smaller the stream is that comes from the spout while the shower is on. I have not called Moen yet , i am going to tommorow. But i was wondering if anyone has ever had this happen???? Any help would be great , thanks!