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Do you do it at all? Or Never?
I usually tell people that any phone price is inaccurate, as I need to physically see the job to accurately quote an upfront price... but people are persistent. "Can you give me a ballpark?" I hear that ALL THE TIME!
So what do you other flat-rate guys do, give them an example from your book? Or stick to your guns and insist they pay your diagnositic charge so you can physically quote the job?
I am really stuck on this one, on one hand I hate phone pricing as I have had some real bad explanations of jobs, that when I arrived the job was COMPLETELY DIFFERENT than what they described on the phone.
On the other hand, I sometimes get cornered into giving phone prices, out of fear of losing the call...which usually backfires, because then they instantly say, "Let me call you right back." So they can call the next guy in the phonebook and repeat the whole process, until they've called everyone in town to get the lowest pirce...
:cursing:
waitaminute...:blink:I guess I just answered my own question...phone pricing sucks.
I usually tell people that any phone price is inaccurate, as I need to physically see the job to accurately quote an upfront price... but people are persistent. "Can you give me a ballpark?" I hear that ALL THE TIME!
So what do you other flat-rate guys do, give them an example from your book? Or stick to your guns and insist they pay your diagnositic charge so you can physically quote the job?
I am really stuck on this one, on one hand I hate phone pricing as I have had some real bad explanations of jobs, that when I arrived the job was COMPLETELY DIFFERENT than what they described on the phone.
On the other hand, I sometimes get cornered into giving phone prices, out of fear of losing the call...which usually backfires, because then they instantly say, "Let me call you right back." So they can call the next guy in the phonebook and repeat the whole process, until they've called everyone in town to get the lowest pirce...
waitaminute...:blink:I guess I just answered my own question...phone pricing sucks.