Joined
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5,478 Posts
Expecting free software downloads? Sorry Chuck.
Here's how I do it:
Pack a lunch/candy/drinks for most of the day
Fuel the truck minimum 2 times only a week, full to keep away from convenient stores
Always eat on the run between the calls in the truck. I'm not one of those
effing pansies that has reached a cultural revolution to take time out and drive 15 minutes to have a sit down meal, burning away an hour of time or more
Urinate in jugs on my truck; never use the customer's facilities and driving anywhere to use the restroom is a total waste of time---be creative and discreet in this tactic---#2 is out of the question, unless you can manage inside the truck and live with the smell to the end of the day; remember, **** is our livelihood so it shouldn't be offensive
Limited timing of cleaning your truck from job to job, on the clock...just don't stretch that idea too far or your customer will be obviously wondering why your trips take so long
Make business calls on the way to or between calls, limit time on phone while at the job site unless you're heading out to the truck, no biggie---no set rules on this one, especially if you load your landline to your cell phone
Search for conversational topics that jive with customer to encourage communication between you and them; this will make time go by a lot faster while you're there. If you slow down, time to shut up
Clean up your work area until asked to stop---just the mere attempt gains brownie points, maybe a effing cookie if you're lucky
Wearing foot booties makes the last guy look like a total selfish dumb*** for not spending less than 13 cents per pair to try to keep their house/floor clean
Leaving a couple pieces of hard candy or wrapped treats is notable as kindness, especially if you're corrupting a undisciplined diabetic
Refraining from "passing wind" or showing butcrack will leave your customer with the ability to eat dinner without thinking of the lint in your ***crack that they kept looking at while you was under their sink
Drop cloths are the correct way to make the finishing of your job very quick by folding the 4 corners to the center, tools in the center and out to the truck you go with your tools
Smelling like cigarrettes or 4 gallons of coffee pretty much marks you as an aging plumber with bad habits---going into coughing spats whenever you laugh makes you no better than a jerry springer show---flirting with unattractive housewives will have you working freezer detail at burger king
Talking about family is good but crying about being broke scares the tar out of your customer, thinking you're looking for opportunity with a turn of a screw
Not shaving or having long hair also time stamps your day in history, ask yourself if you'd like someone like that representing your profession
Charge for everything you use; it all cost money initially and discounting the value is better than not charging at all
Make a habit of chewing gum at all times during your time spent in the home; the homeowner won't come out and straight tell you your breath is stinking, but we've ALL been victim to someone who does---it's worse than having gas, except it's coming out of your mouth and it won't stop until you leave
Do yourself and the damn profession and have teeth in your skull FFS---nothing worse than a plumber with half his teeth missing when they smile or tell jokes---cash out some copper and fix the problem one tooth at a time, sheesh
Be respectful, tread lightly on political discussions or bashing the last plumber---never "show-up" a customer for a really stupid mistake---never partake in a husband trying to degrade his wife in front of you
Always offer the customer options to the point of confusion; this puts the ball in your court as to them questioning themselves, not you if they made the conscious decisions to do the right things...you're just the trained professional to do it right
Never take jobs on the side when you know the only one benefitting is the customer, not you
Always without asking bring a newspaper to the door from the driveway or yard as common courtesy
That's all I got for now...
Here's how I do it:
Pack a lunch/candy/drinks for most of the day
Fuel the truck minimum 2 times only a week, full to keep away from convenient stores
Always eat on the run between the calls in the truck. I'm not one of those
effing pansies that has reached a cultural revolution to take time out and drive 15 minutes to have a sit down meal, burning away an hour of time or more
Urinate in jugs on my truck; never use the customer's facilities and driving anywhere to use the restroom is a total waste of time---be creative and discreet in this tactic---#2 is out of the question, unless you can manage inside the truck and live with the smell to the end of the day; remember, **** is our livelihood so it shouldn't be offensive
Limited timing of cleaning your truck from job to job, on the clock...just don't stretch that idea too far or your customer will be obviously wondering why your trips take so long
Make business calls on the way to or between calls, limit time on phone while at the job site unless you're heading out to the truck, no biggie---no set rules on this one, especially if you load your landline to your cell phone
Search for conversational topics that jive with customer to encourage communication between you and them; this will make time go by a lot faster while you're there. If you slow down, time to shut up
Clean up your work area until asked to stop---just the mere attempt gains brownie points, maybe a effing cookie if you're lucky
Wearing foot booties makes the last guy look like a total selfish dumb*** for not spending less than 13 cents per pair to try to keep their house/floor clean
Leaving a couple pieces of hard candy or wrapped treats is notable as kindness, especially if you're corrupting a undisciplined diabetic
Refraining from "passing wind" or showing butcrack will leave your customer with the ability to eat dinner without thinking of the lint in your ***crack that they kept looking at while you was under their sink
Drop cloths are the correct way to make the finishing of your job very quick by folding the 4 corners to the center, tools in the center and out to the truck you go with your tools
Smelling like cigarrettes or 4 gallons of coffee pretty much marks you as an aging plumber with bad habits---going into coughing spats whenever you laugh makes you no better than a jerry springer show---flirting with unattractive housewives will have you working freezer detail at burger king
Talking about family is good but crying about being broke scares the tar out of your customer, thinking you're looking for opportunity with a turn of a screw
Not shaving or having long hair also time stamps your day in history, ask yourself if you'd like someone like that representing your profession
Charge for everything you use; it all cost money initially and discounting the value is better than not charging at all
Make a habit of chewing gum at all times during your time spent in the home; the homeowner won't come out and straight tell you your breath is stinking, but we've ALL been victim to someone who does---it's worse than having gas, except it's coming out of your mouth and it won't stop until you leave
Do yourself and the damn profession and have teeth in your skull FFS---nothing worse than a plumber with half his teeth missing when they smile or tell jokes---cash out some copper and fix the problem one tooth at a time, sheesh
Be respectful, tread lightly on political discussions or bashing the last plumber---never "show-up" a customer for a really stupid mistake---never partake in a husband trying to degrade his wife in front of you
Always offer the customer options to the point of confusion; this puts the ball in your court as to them questioning themselves, not you if they made the conscious decisions to do the right things...you're just the trained professional to do it right
Never take jobs on the side when you know the only one benefitting is the customer, not you
Always without asking bring a newspaper to the door from the driveway or yard as common courtesy
That's all I got for now...
GROSS! You've got to be kidding. I hope you carry hand sanitizer. Do you shake your customers hand?
