This reminds me of a customer I got once who asked me how much for a 40 gal..I quoted a price after asking the usual questions.
I'd asked if there was a door to the basement, he said yes.
I get there to find I have to drag it up a flight of stairs, through an apartment, then back down two flights in a tight squeeze all the way.
He'd lied to me, then tried to say he thought I meant a door to the basement as opposed to a seperate door.
I had the new heater in the back of my truck, I quoted him extra to remove the old one, he told me to just leave it.
I get down there and find three other old heaters laying on their sides...apparently this was par for the course and it looked like none of the prior plumbers fell for it either.