Man i need to get away from T&M and go flat rate. I see what some people are charging for small service repair work on flat rate and its almost double what i charge on T&M. Either that or maybe i should break one of my arms and slow down a bit
I've been flat rate for a long time now, will never go back to t&m. Doesn't mean I charge a fortune, just a flat rate for each job. The worst part I hated about t&m is that the customer would always add on just one more thing and say you're still within "my hour". Never again.
Flat rate all the way. The most important thing for a flat rate service provider is to ALWAYS, ALWAYS, ALWAYS communicate clearly the price for the job, the limitations of that job within that price, and get a SIGNATURE on your invoice agreeing to the flat rate price before work begins.
By limitations, I mean that if for example, you're changing out the gas water heater, you mention that your flat rate doesn't include modifications to gas line, vent pipe, etc. It seems labor intensive, and my techs don't like to do it, but they don't like it when customers question our rates after the job is over, either.
Communicate pricing upfront, overcome objections early, and sometimes they have a check waiting on you, and you can move on to your next call quicker, and with a sense of pride for communicating well and treating your customer fairly.
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