What type of hand outs do you give that has your company name on it, if any, Pens, Magnets, Letter Openers, Hats, ect ect..........
This "thank you" letter is a great idea! It seems that if you don't have every service spelled out on your truck, people just assume you don't do it. :laughing:...within a few weeks of completing a job I send out a letter of thanks which includes a list of all our services on it and other pertinent info.,I actually get calls saying I didn't know you did sewers too [or what-ever],our sewer line is sluggish so will you help us.ABSOLUTELY,that's what we do!
This "thank you" letter is a great idea! It seems that if you don't have every service spelled out on your truck, people just assume you don't do it. :laughing:
I send the invoices out from my office after the job is complete, so I'm thinking I could send a thank you letter a few days after the invoice. And it might help smooth over any ill feelings that may have occured with one of our technicians (Yeah, we've got one of those guys).
Purple pens,nice touch!Pens- purple for a women ,blue,green,red and ornage for men.
Stickers for water heaters
Currently working on a brochure about my compnay, what we do , services and new products that will give to the cutomer as a reference on the way out or to give to their friends
thank you card follow up in 1-2 days. And a phone call follow up somtimes.
would like to get envelope openers
Tell your wife to quit slapping you. I have $10 thank you coupons, good towards any future service, on the back of all my invoices. I smile every time I get one because although I already know it by then, it is a token that says this is my client. If we have served them twice we will serve them forever unless we do something really stupid or they move away or die.I was also thinking of sending a $20.00 bill to customers and tell them to apply this towards your next call, or get a West Coast Plumbing Credit Card made up, or Gift Card, to only be used with us...........the wife still slapped me, but I think the Credit Card or Gift Card is do-able