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5,478 Posts
As a service plumber, and having large shoes to fill, I've incorporated the use of shoe condoms when working inside the customer's home.
I've found that the customer appreciates this a great deal, and it marks the experience far above the last service provider who didn't wear them.
There's times I've either forgot, or sometimes I'll intentionally (if they are not completely worn out) wear them into a gas station, home depot, lowe's, supply house and will instantly draw attention. Can't miss them especially when they are light blue and look clean.
Someone is always brave enough to ask me "why" and I'll gladly say:
"Customer gave me a tip for keeping his house clean, I figured I'd show them off for the reward."
And away I go.
It drives it home with the branding I wear for the company and my efforts that someone tries a little harder than the next guy. I am on that, constantly to try and do better.
I don't make a habit to always be seen outside the job with those on, but randomly I'll make an impression.
I've found that the customer appreciates this a great deal, and it marks the experience far above the last service provider who didn't wear them.
There's times I've either forgot, or sometimes I'll intentionally (if they are not completely worn out) wear them into a gas station, home depot, lowe's, supply house and will instantly draw attention. Can't miss them especially when they are light blue and look clean.
Someone is always brave enough to ask me "why" and I'll gladly say:
"Customer gave me a tip for keeping his house clean, I figured I'd show them off for the reward."
And away I go.
It drives it home with the branding I wear for the company and my efforts that someone tries a little harder than the next guy. I am on that, constantly to try and do better.
I don't make a habit to always be seen outside the job with those on, but randomly I'll make an impression.