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Yesterday I worked for a customer who is Pakistanian and I tried to refer this job away because of how urgent he was to get his job done.
Well, the plumber I referred him to turned it down and I had an opening on a friday night to take the job on. :blink: That's right, I'd take $75/hour over having a wife and kids right now. Better yet, trying to make kids on a friday night. Priorities are success and I can't be held back right now.
Anyway, I give this guy a specific material list and send him up to home depot with his caucasian white wife. The way I conveyed the material list, there's no way he should of came back with anything completely wrong, but he did.
Got the 7/8" hose for the disposal right
Got the two straight stops wrong, they gave him sweat stops
Got the 2 3/8" by 20" supply lines right
Didn't even give him a tubular trap
Gave him a pressure 1.5" street 90?
Oversized hose clamps for the 7/8" hose for disposal
Gave him an accordian 1.5" tubular extension
I "showed" this guy nearly all the stuff on my truck before he left and for him to come back with totally opposite stuff with his wife watching what I was showing him indicates one thing:
Those effing idiots up there at home depot purposely and intentionally gave him wrong parts. I've seen it happen so many times. This "game" is just that; There's this hidden agenda going with the big box stores to purposely send the customer out with wrong product...only a small percentage will actually bring it back, just to avoid the hustle/struggle of going through the return process. This in turn promotes sales.
But in the above situation, I've seen an abundance of those of color/race/creed/religion be treated differently in many respects. This guy spoke relatively clear english, but to have such CONCISE AND CLEAR information to show the home depot mockman, something's up.
The primary reason I give customers free will to supply me with material always gives the opportunity to let them "think" they are saving money this way, which is fine. If I can create a situation where payment to my company is solely sales without a whole lot of materials involved like drain cleaning? I feel that's a better move by far. Less liability in the long run.
Sunday night, minutes before that home depot closes, I'm going to speak to the manaager, somebody of importance and let them know that a couple came into their store on friday night, came in with a precise list of materials clear enough for anyone to read, and your CSA purposely misled the customer by giving incorrect parts and materials.
A video was taken of the conversation between the customer and your CSA, with the customer repeating that the part given doesn't match the part as written clearly for them to understand, but insisted it will work.
The video, along with your store number including the address and state located in will be loaded to youtube so the entire world can see how you acted with not one, but two different couples, one with a foreign husband, the other without.
I would NOT want to be the manager of that store considering the circumstances, knowing that the kind of publicity they are about to receive, is the deserved blame they should own.
BTW, I'm getting around $700 to install this sink; too late to go into the details other than it's a $15,000.00 granite countertop that needs to be adjusted for the composite sink going in.
Well, the plumber I referred him to turned it down and I had an opening on a friday night to take the job on. :blink: That's right, I'd take $75/hour over having a wife and kids right now. Better yet, trying to make kids on a friday night. Priorities are success and I can't be held back right now.
Anyway, I give this guy a specific material list and send him up to home depot with his caucasian white wife. The way I conveyed the material list, there's no way he should of came back with anything completely wrong, but he did.
Got the 7/8" hose for the disposal right
Got the two straight stops wrong, they gave him sweat stops
Got the 2 3/8" by 20" supply lines right
Didn't even give him a tubular trap
Gave him a pressure 1.5" street 90?
Oversized hose clamps for the 7/8" hose for disposal
Gave him an accordian 1.5" tubular extension
I "showed" this guy nearly all the stuff on my truck before he left and for him to come back with totally opposite stuff with his wife watching what I was showing him indicates one thing:
Those effing idiots up there at home depot purposely and intentionally gave him wrong parts. I've seen it happen so many times. This "game" is just that; There's this hidden agenda going with the big box stores to purposely send the customer out with wrong product...only a small percentage will actually bring it back, just to avoid the hustle/struggle of going through the return process. This in turn promotes sales.
But in the above situation, I've seen an abundance of those of color/race/creed/religion be treated differently in many respects. This guy spoke relatively clear english, but to have such CONCISE AND CLEAR information to show the home depot mockman, something's up.
The primary reason I give customers free will to supply me with material always gives the opportunity to let them "think" they are saving money this way, which is fine. If I can create a situation where payment to my company is solely sales without a whole lot of materials involved like drain cleaning? I feel that's a better move by far. Less liability in the long run.
Sunday night, minutes before that home depot closes, I'm going to speak to the manaager, somebody of importance and let them know that a couple came into their store on friday night, came in with a precise list of materials clear enough for anyone to read, and your CSA purposely misled the customer by giving incorrect parts and materials.
A video was taken of the conversation between the customer and your CSA, with the customer repeating that the part given doesn't match the part as written clearly for them to understand, but insisted it will work.
The video, along with your store number including the address and state located in will be loaded to youtube so the entire world can see how you acted with not one, but two different couples, one with a foreign husband, the other without.
I would NOT want to be the manager of that store considering the circumstances, knowing that the kind of publicity they are about to receive, is the deserved blame they should own.
BTW, I'm getting around $700 to install this sink; too late to go into the details other than it's a $15,000.00 granite countertop that needs to be adjusted for the composite sink going in.