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5,478 Posts
I've done work for a great deal of customers, just like the rest of you.
But I can sit here and think back to jobs I did 6 years ago and I can remember the job, I can remember what I did...
But I cannot remember the names or phone numbers, no way. Even people I worked for heavily at one time, hard to remember their name. Know where they live but that's it when I'm in the neighborhood.
Now how should anyone expect to remember their plumber, a service provider no less from years prior? Remember that even though you spent time in their house, there's no way for them to even possibly remember who you was unless they are keepers of every receipt out there, and then again, what makes you think they'd keep a receipt from a bad experience from so many years ago?
I ask myself this question lately as I keep busy normally week to week and if all these people called right now, I'd be effing screwed. No way I had bad experiences with them all, no way. I think it's the role reversal played out by the same things we do as consumers ourselves and there's not a whole lot you can do about it.
"Sometimes" people just want to use someone besides you, for whatever reason. They might like selection or feel the next guy offers something the last didn't.
I know that they say on average that people encounter plumbing problems once a year. I know from others and my personal experiences that the statement isn't true; it can go years before any problems crop up, and they might be simplistic ones that the property owner can take care of themselves.
Should I dig up all my old invoices and send out business magnets again along with a small discount coupon.
But I can sit here and think back to jobs I did 6 years ago and I can remember the job, I can remember what I did...
But I cannot remember the names or phone numbers, no way. Even people I worked for heavily at one time, hard to remember their name. Know where they live but that's it when I'm in the neighborhood.
Now how should anyone expect to remember their plumber, a service provider no less from years prior? Remember that even though you spent time in their house, there's no way for them to even possibly remember who you was unless they are keepers of every receipt out there, and then again, what makes you think they'd keep a receipt from a bad experience from so many years ago?
I ask myself this question lately as I keep busy normally week to week and if all these people called right now, I'd be effing screwed. No way I had bad experiences with them all, no way. I think it's the role reversal played out by the same things we do as consumers ourselves and there's not a whole lot you can do about it.
"Sometimes" people just want to use someone besides you, for whatever reason. They might like selection or feel the next guy offers something the last didn't.
I know that they say on average that people encounter plumbing problems once a year. I know from others and my personal experiences that the statement isn't true; it can go years before any problems crop up, and they might be simplistic ones that the property owner can take care of themselves.
Should I dig up all my old invoices and send out business magnets again along with a small discount coupon.