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I dumped them. Its just an ego thing. HO's seem to think they can call th BBB and file complaints. False. All they can do is give you a bad score with them is all. They can not take any legal actions against you. For some it seems to work, for me it did not.
 

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BBB - A racket if you ask me. It gives a false sense of security. If a customer inquires about BBB, I ask them what neighborhood they are in and give them current references in their neighborhood. Works every time and is reliable.

Wasted dollars for little return. Here, HO's are just happy to have a "real' plumbing company show up. No ones calling or checking BBB for a service call. A repipe, maybe. But then again ref. take care of that.
 

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1,589 Posts
Worse that the BBB in my opinion...Angie's list.

Logistically you wind up catering to the highest expectations at the lowest price.
 

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Add to that all the internet groups promising so many clicks.

A fool and his money are soon parted.

Referral, repeat business, referrals! It takes time, but these are the customers you want.
 
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