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Discussion Starter · #1 ·
I unclogged a kitchen drain in January and the woman just called me now, 7 months after and blaming me about a leak in the wall in the basement. She contacted an adjuster or something and they said it might be a foundation issue! She said she got bids for foundation repairs, membrane, sump pumps etc. She never called me until today! No one ever cut a hole in the wall to check!

I read my invoice and she had used sulfuric acid in there, I suspect the base of the stack is old, corroded or split or something. She asked if i was going to fix it for free or half price because it's my fault. Mam snaking doesn't break pipe and I'm charging to go fix the pipe break.

I asked her to send me pics, I received some where the damaged wall is and I can't even see the pipe. I told her to rip it out a little more to send decent pics.
 

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Inform your lawyer, refer her to your lawyer.
 
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Discussion Starter · #5 ·
So you guys wouldn't even go and fix the stack for a fee?

I'm waiting for clearer pictures and my intent is to let her know if she want a repair it'll cost my hourly rate. Maybe she'll realize by then it's not my fault when I speak to her again, If she accepts the repair there shouldn't be any other issues, right?
 

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So you guys wouldn't even go and fix the stack for a fee?

I'm waiting for clearer pictures and my intent is to let her know if she want a repair it'll cost my hourly rate. Maybe she'll realize by then it's not my fault when I speak to her again, If she accepts the repair there shouldn't be any other issues, right?
You don’t think she’ll refuse to pay the bill after you’re done? Then you’ll have to deal with that mess.
 

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It’s times like this I’m glad all my clients are repeats and referrals. I have a great relationship with them all so I’d never be blamed for something like that.

Same here, I'm with you.

I work for people who like {enjoy, look forward to, see the value in, etc.} paying for a licensed professional to get a resolution to their problem.



Tango, you need to weed those bottom-feeders out. I feel badly for you that you keep stepping into dog poop over and over. Maybe you need to work in a different part of town? I don't know.

I have worked for a French Canadian who owned a 2nd house down here in Ocala, FL. He never flinched about paying the bill. I repaired a slab leak for him, repaired other stuff and he wasn't a cheap man. I guess owning a 2nd house means that he had the financial means to afford to maintain his home.
 

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Discussion Starter · #9 ·
You don’t think she’ll refuse to pay the bill after you’re done? Then you’ll have to deal with that mess.
They always need to sign the contract before I begin work.

Anyway I thought I'd get pictures this evening so they could resolve this quickly but now it's past 9:30.
 

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Discussion Starter · #11 ·
Same here, I'm with you.

I work for people who like {enjoy, look forward to, see the value in, etc.} paying for a licensed professional to get a resolution to their problem.



Tango, you need to weed those bottom-feeders out. I feel badly for you that you keep stepping into dog poop over and over. Maybe you need to work in a different part of town? I don't know.

I have worked for a French Canadian who owned a 2nd house down here in Ocala, FL. He never flinched about paying the bill. I repaired a slab leak for him, repaired other stuff and he wasn't a cheap man. I guess owning a 2nd house means that he had the financial means to afford to maintain his home.
I weed a lot of people now, I weed more 2-3 times more than I take on. Doesn't sound local, nope. Price whinners I tell them call somebody else. There's no way to tell when they'll become nutty, belligerent, cheap, aggressive etc.

Heck I got a voice message from somebody else totally unrelated to this issue this evening so I had to check my list and sure enough after 5 minutes of scrolling through hundreds and hundreds of numbers I found that I had blocked her.

People even argue with me when I say I won't do a job they continue to argue that I do offer that service!
 

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Discussion Starter · #12 ·
Resolve it quickly? LOL...... :ROFLMAO:
She might try to get things worse to get me to pay for a new floor, walls etc? It's already moldy and the "floating floor" is buckled. I just noticed in the first batch of pictures someone cut a 2' square about 4 feet away from the kitchen stack.

I also remember telling her where the stack was and they needed an access to the clean out because it was drywalled over. Something is fishy.
 

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So you guys wouldn't even go and fix the stack for a fee?

I'm waiting for clearer pictures and my intent is to let her know if she want a repair it'll cost my hourly rate. Maybe she'll realize by then it's not my fault when I speak to her again, If she accepts the repair there shouldn't be any other issues, right?
It seems to me that you are fond of blocking potential customers for the slightest of reasons, real or imagined, yet you are receiving good advice from some of the best minds here, and you are still considering doing more work for this broad? WTF?
 

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So you guys wouldn't even go and fix the stack for a fee?

I'm waiting for clearer pictures and my intent is to let her know if she want a repair it'll cost my hourly rate. Maybe she'll realize by then it's not my fault when I speak to her again, If she accepts the repair there shouldn't be any other issues, right?
Well, how’s your current situation going with her? She wants you to pay/fix something that happened recently because you opened a drain more than a half a year ago. F**k no! Unless she pays up front with a money order of seventy five thousand, nine hundred, twenty one dollars and thirty seven cents, plus a contract releasing you of any further obligations.
 

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Discussion Starter · #15 ·
It seems to me that you are fond of blocking potential customers for the slightest of reasons, real or imagined, yet you are receiving good advice from some of the best minds here, and you are still considering doing more work for this broad? WTF?
You see by the code of ethics I have an obligation to go check it out. That's why I asked for pics so I can avoid that and try to make them understand it's not my fault. They are clueless about plumbing and I'm trying to talk sense into her.
I have to remain polite and not tell her to take a hike, you don't know what kind of complaint they can file. By offering to repair she won't hire another plumber because it's more than likely that plumber will talk crap about me, that's how they roll. Then she'll file a complaint and I have to deal with the kangaroo court.
Second if I tell her yeah I'll go check it out for free she might think I'm admitting to being guilty.

Anyway that's why I posted it to plan my next move.
 

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Mam snaking doesn't break pipe and I'm charging to go fix the pipe break.
I do feel that snaking does lessen the life of a bad pipe. I've found some trap arms that were pretty thin that leaked after I snaked.

But this is still not your fault. She should be lucky you aren't charging her for showing her additional problems in the drains :D
 

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I would make a few copies of that invoice you have.. and put the original in a safe

.... so if she actually threw sulfuric acid down her stopped up drain before you ever got there then
you never know what that stuff might have done to melt the joints or warp the pipe in some way inside the wall...

I have seen some liquid drain cleaner called Clobber actually melt and bend a pvc pipe and make it look like a noodle

this went down back in janruary and you are not responsible for anything.....

piss on her


I got a few drain cleaning companies that warn the customer that they are not responsible for
poking a hole through galvanized pipe or old rotten copper pipe.... so you probably ought to put that
in fine print on your work order
 

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I unclogged a kitchen drain in January and the woman just called me now, 7 months after and blaming me about a leak in the wall in the basement. She contacted an adjuster or something and they said it might be a foundation issue! She said she got bids for foundation repairs, membrane, sump pumps etc. She never called me until today! No one ever cut a hole in the wall to check!

I read my invoice and she had used sulfuric acid in there, I suspect the base of the stack is old, corroded or split or something. She asked if i was going to fix it for free or half price because it's my fault. Mam snaking doesn't break pipe and I'm charging to go fix the pipe break.

I asked her to send me pics, I received some where the damaged wall is and I can't even see the pipe. I told her to rip it out a little more to send decent pics.
You get over there immediately and repair your screwup free of charge,lolololololololo,cables bore thru pipes on a daily basis lololololololo,kangaroo court here we come
 

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I weed a lot of people now, I weed more 2-3 times more than I take on. Doesn't sound local, nope. Price whinners I tell them call somebody else. There's no way to tell when they'll become nutty, belligerent, cheap, aggressive etc.

Heck I got a voice message from somebody else totally unrelated to this issue this evening so I had to check my list and sure enough after 5 minutes of scrolling through hundreds and hundreds of numbers I found that I had blocked her.

People even argue with me when I say I won't do a job they continue to argue that I do offer that service!
The public is ALWAYS correct,haven't you figured that out yet???lolololololololo,I would not work for her unless she pays up front,she will blame you for something else,it's coming
 
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