I have a question for those who offer 24/7 emergency service. Do you just respond to existing customers or anyone who calls?
We have been responding to all emergency calls - however, a 2:00 a.m. call for a customer that only uses us once leaves us feeling used. Or worse, a hotel whose maintenance man is home sleeping peacefully.
Any thoughts?
We have been responding to all emergency calls - however, a 2:00 a.m. call for a customer that only uses us once leaves us feeling used. Or worse, a hotel whose maintenance man is home sleeping peacefully.
Any thoughts?