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  1. General Plumbing Discussion
    It is my firm belief that the customer might know more than the plumber. Therefore we as service plumbers should take advantage of their knowledge.I always like to commuicate when I arrive on site. Lets look at a leak through a kitchen ceiling -- bath above. I, before even going up to the...
    customer communciations questions service
  2. Business, Marketing, and Sales
    I am thinking of using one. I answer every call personally, but lately the sheer volume, or trying to drive, and all the telemarketers and price-shoppers are driving me mad!!! It sure would be nice to have an answering service, but I am afraid that I will not get an answer when I call the...
    answering phone service
  3. Business, Marketing, and Sales
    I am curious about how to gauge this. Do you just add a service truck when you are overloaded with work/phonecalls for a month straight? How do you know when its time to add a new technician/truck to the company? Plumbcrazy mentioned having 500-600 customer's per truck. I never heard that...
    service
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