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Old 02-18-2017, 10:17 AM   #11
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I personally can deal with the poke the head in to check on progress once, maybe twice. I can't handle the chatty ones while trying to work, it throws off my focus (i was recently told I might have adhd) and I just tell them honestly that I can not talk and work at the same time.

I think sometimes it is good for the customer to see that plumbing isn't easy like they think. The faucet change outs that I've posted pics of where i had to literally dissect them to remove the old ones, the HOs usually pokes their head in just to see how things are going, then they see what a corroded mess their old plumbing is and what i have to do to just remove the old one. Then they see the funk under the faucet and that's usually when they wish me luck and leave me to work. Then they are amazed when everything is finished and looks great.

I make sure to let them see that I've thoroughly cleaned up the sink/tub before installing the new faucet so there is no old gunk left behind. Even if they are not the type to want to watch, I take pics of the messed up stuff and of the work they are getting with me at each stage and show them and briefly explain what I did. Each customer has seemed very interested in looking at the pics I take. I know it gives them a good feeling seeing that the work performed to stuff that you don't see all the time was done right. And it doesn't take up much time to do.
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Old 02-21-2017, 08:51 AM   #12
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I was installing a W/H once for an elderly man in his garage. He set up a lawn chair in there and watched the whole time......

I admit that sometimes it is annoying and other times it is almost amusing. Not sure why the same situation will sometimes bother me, and at other times it doesn't. Maybe I need help.....
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Old 02-21-2017, 10:41 PM   #13
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When the hvac guy or sparky is in my home I do my best not to watch. It's hard to do.
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Old 02-23-2017, 03:01 AM   #14
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Quote:
Originally Posted by Tommy plumber View Post
I was installing a W/H once for an elderly man in his garage. He set up a lawn chair in there and watched the whole time......

I admit that sometimes it is annoying and other times it is almost amusing. Not sure why the same situation will sometimes bother me, and at other times it doesn't. Maybe I need help.....
I know what you mean. For some reason, it's usually the younger folks that bug me, I usually don't get bothered with an elderly person wanting to watch, because I figure they are just bored or whatever. To me, with the younger people that have irritated me, they gave me the feeling that they were watching to time me to see if it took longer than on the youtube video, or if I was there to just bang on some pipes to make it appear like I'm working and charge too much for nothing. The older person might have the same intentions as to why they are watching, but maybe they are better at hiding it.

I guess it comes down to I don't mind someone watching that has a genuine interest in what I'm doing because they don't see what we do everyday and they find it intriguing. I had a similar situation with a real nice elderly lady. The odd thing was she asked me if I minded if she watched, and she explained to me that she used to enjoy watching her deceased husband do work around the house, on the car and what not, and said she enjoyed being his helper by handing him tools, holding the flashlight, stuff like that.

I can guarantee that I would be watching and asking tons of questions out of pure curiosity if I had to have someone come out to do some of what has been shown here, especially some of the crazy roots I've seens get pulled, crazy stuff seen in lines with a camera, jetting, line bursting, relining, etc.
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Old 02-23-2017, 08:32 AM   #15
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My Master told me a story about a watcher. Nice old (late 80's early 90's) guy, offered to help change out the heater. "We got it, just sit back and don't worry about a thing." Went out to the truck for something, came back in to find the HO at the bottom of the stairs. Called 911, finished the heater. A few days later got a call from the son, old guy had a heart attack on the way down the stairs and died right there. Needless to say we have special policies when it comes to the elderly and stairs.
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Old 10-11-2017, 09:24 PM   #16
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The "Hey can you look at this while you're here" gets me so mad. It happens so frequently its maddening.

Also if the HO is really being a pest and hasn't taken the hint, I usually knock something on them on "accident" or pretty much ram through them on the way to the truck.

They pay by the hour but I have a schedule to keep. If they want a play by play thats just not me. Sorry
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Old 10-11-2017, 10:30 PM   #17
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Homeowners wasn't home when I did the boiler replacement.

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