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Old 06-18-2020, 01:00 PM   #1
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Default Mystery part

I've got a Waterworks faucet that is missing the tee assembly below the spout.
I looked up the faucet on their site and found the parts diagram.
I contacted customer support and asked for the part by no.
They responded the part is on back order until September but that they would send the tee assembly from one of their other faucets and maybe it will work.
Of course, it didn't.
Then, I asked customer support (Danielle) if she could dig up the name of the
OEM responsible for the part in question, thinking I could sort it myself.
Danielle: "I spoke to technical and all of our parts are OEM."
Me: "I'm aware of that. My question is which OEM is responsible for the parts in question. Someone, perhaps in purchasing, might know.
I await her response.
In the meantime, I've scavenged the part I need from a faucet for another project. Hopefully, it won't be needed until September.
If it weren't so frustrating it would be funny.
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Old 06-18-2020, 02:21 PM   #2
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Her final response, which she could have made at the very beginning of our conversation:
"We do not give out that information."
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Old 06-18-2020, 02:23 PM   #3
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"So, I have to wait until September or later to get a part? What kind of customer service is that?"
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Old 06-18-2020, 04:37 PM   #4
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It's the virus !
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Old 06-18-2020, 04:57 PM   #5
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Send it back with an invoice. Double rate.
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Old 06-18-2020, 05:24 PM   #6
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Quote:
Originally Posted by OpenSights View Post
Send it back with an invoice. Double rate.
Why waste my time. It would just go into the round file.
They would send it free of charge if they had it. And, I can't even say it wasn't lost on site, knowing the conditions at that job.
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Old 06-18-2020, 05:43 PM   #7
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Quote:
Originally Posted by Plumbus View Post
Why waste my time. It would just go into the round file.
They would send it free of charge if they had it. And, I can't even say it wasn't lost on site, knowing the conditions at that job.



I have a google email which is the same as my username here if you want to send me the relevant part number or diagram I will see if I can scrounge one up. We install a lot of waterworks stuff.




.
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Old 06-18-2020, 06:06 PM   #8
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Quote:
Originally Posted by Plumbus View Post
Why waste my time. It would just go into the round file.
They would send it free of charge if they had it. And, I can't even say it wasn't lost on site, knowing the conditions at that job.
Replace. The company failed. What Iím saying is bill them, not the homeowner!
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Old 06-18-2020, 08:43 PM   #9
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Quote:
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Replace. The company failed. What Iím saying is bill them, not the homeowner!
I knew what you meant.
Why bill? They won't pay.
I've locked horns with manufacturers before over insurance claims.
If you have documentation and an attorney's letterhead, if you are in the right you will usually prevail.
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Old 06-18-2020, 08:46 PM   #10
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Quote:
Originally Posted by skoronesa View Post
I have a google email which is the same as my username here if you want to send me the relevant part number or diagram I will see if I can scrounge one up. We install a lot of waterworks stuff..
Will do.
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