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Old 10-09-2019, 06:46 PM   #11
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These are the kinds of things that I could do without.

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With an attitude like that I wouldn't stick around after the job done. Psycho once, psycho twice. I deal with enough wackos I don't need verbal abuse.

Good story.



Some of our most well paying customers are the pita ones that no one else wants to touch. They know they are a pita and we give it to them straight. We are large enough that if they really worry us we send them to our collections lawyer



We even still do work for one woman who tried to sue us. The last time I was there she had just had her driveway redone and the fedex guy turned his wheels tight, like a kid on his bike ruining hank hills lawn, and made tons of scrape marks in the soft pavement. Boy do I feel bad for that driver/fedex customer support representative on the other end of that phone.










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Old 10-09-2019, 08:26 PM   #12
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We even still do work for one woman who tried to sue us.
That's just crazy. Eff her, I say.
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Old 10-09-2019, 09:42 PM   #13
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That's just crazy. Eff her, I say.

you would think so..but money is money..the problem clients get billed at a MUCH higher rate to compensate for the troubles..it may sound crazy, but when you make a much bigger profit it pays off..most of the PITA customers know most wont put up with their $hit and when they need work they know its gona cost them big...so some one has to make the money and make it worth their while for putting up with the wackos..it come down to a love/hate relationship...
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Old 10-09-2019, 11:29 PM   #14
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you would think so..but money is money..the problem clients get billed at a MUCH higher rate to compensate for the troubles..it may sound crazy, but when you make a much bigger profit it pays off..most of the PITA customers know most wont put up with their $hit and when they need work they know its gona cost them big...so some one has to make the money and make it worth their while for putting up with the wackos..it come down to a love/hate relationship...
Not only that, but chances are that if the lawsuit didn't stick, most of these sue-happy people will probably think twice about doing it again especially if you still answer their calls after the fact.
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Old 10-10-2019, 12:15 PM   #15
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That's just crazy. Eff her, I say.



She's on her best behavior. All the other companies know her history. We actually show up when she calls. She doesn't have a choice. We don't charge "extra", but we certainly don't give her any breaks either. Every single fitting, pex ring, zip tie.














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Old 10-10-2019, 05:40 PM   #16
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My mentor had a code for that, when he would give us a job over the radio
he would say that was a code 3 which meant charge extra, which did not hurt people too much as he had the lowest prices in that town
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Old 10-11-2019, 08:29 AM   #17
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To each his own. We all have our limits, and mine is being disrespected. There are more important things than money sometimes. I'm not some 20 year old kid who can be pushed around. I don't treat people badly without cause, and I won't be treated that way by anyone. It's great to jack up the bill to try to compensate, and get some small satisfaction that way, even if the money goes to the company not me, but often I don't know in advance that they are going to be A-holes until after they have been given a quote and/or already paid. Even if they know you are the only one who will work for them, with a presumed price tag to compensate, that gives them even more of a sense of entitlement IMO.

Those of you who want to deal with them after knowing how they are can take those jobs, and think that you're making out by rationalizing it any way you want. More power to you. I'll go on to the next job and still have a full work schedule doing jobs where there is mutual respect, or at minimum no disrespect. In my area there is no shortage of work, but there is of plumbers, and it is very nice to show up to a job and have them tell you how appreciative they are for you to come out. Why the hell would I knowingly work for those other people?
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Old 10-11-2019, 09:01 AM   #18
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To each his own. We all have our limits, and mine is being disrespected. There are more important things than money sometimes. I'm not some 20 year old kid who can be pushed around. I don't treat people badly without cause, and I won't be treated that way by anyone. It's great to jack up the bill to try to compensate, and get some small satisfaction that way, even if the money goes to the company not me, but often I don't know in advance that they are going to be A-holes until after they have been given a quote and/or already paid. Even if they know you are the only one who will work for them, with a presumed price tag to compensate, that gives them even more of a sense of entitlement IMO.

Those of you who want to deal with them after knowing how they are can take those jobs, and think that you're making out by rationalizing it any way you want. More power to you. I'll go on to the next job and still have a full work schedule doing jobs where there is mutual respect, or at minimum no disrespect. In my area there is no shortage of work, but there is of plumbers, and it is very nice to show up to a job and have them tell you how appreciative they are for you to come out. Why the hell would I knowingly work for those other people?


I feel the same way, I will never work for someone who is disrespectful or insults me again for a few reasons ;

1) I get angry for a while and it ruins my weekend with my GF.
2) By going there again you've just showed them you are weak and they'll trample you even more.
3) By charging more you are setting yourself up for trouble because you just gave them ammunition to go after you for fraud.
4) They can and WILL file a complaint with or without overcharging to SEVERAL governmental entities and then you have fight your way out and prove your innocence. That's right you have to prove your innocence! This creates even more turmoil, dozens of hours of paperwork, lost time and possible going to court.

Another thing if you start work for a trouble maker you are bound to finish the job. You just can't walk out and leave because they'll win a nice fat check from you for damages and a punitive amount.

Keep your wackos I want no part of it!!
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Old 10-11-2019, 11:05 AM   #19
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To each his own. We all have our limits, and mine is being disrespected. There are more important things than money sometimes. I'm not some 20 year old kid who can be pushed around. I don't treat people badly without cause, and I won't be treated that way by anyone. It's great to jack up the bill to try to compensate, and get some small satisfaction that way, even if the money goes to the company not me, but often I don't know in advance that they are going to be A-holes until after they have been given a quote and/or already paid. Even if they know you are the only one who will work for them, with a presumed price tag to compensate, that gives them even more of a sense of entitlement IMO.

Those of you who want to deal with them after knowing how they are can take those jobs, and think that you're making out by rationalizing it any way you want. More power to you. I'll go on to the next job and still have a full work schedule doing jobs where there is mutual respect, or at minimum no disrespect. In my area there is no shortage of work, but there is of plumbers, and it is very nice to show up to a job and have them tell you how appreciative they are for you to come out. Why the hell would I knowingly work for those other people?



like I said before, if they come around and apologize for their first rant because they did not know the reason for the leak I will do work for them, but even after I show it had nothing todo with me and they continue their rant and disrespect , they can go fuk themselves...and as owner of my company I will not hold back and give them an earful and rip them a new one..what are they gona do? complain to me how I spoke to them..LOL and if I dont care about any further business then its adios and I dont care...
but MOST of the time once the people see it wasnt my fault they realize how they acted and correct their way..and again, for the mental aided that continue, I give them the option of shutting up so I can do the repair or leave and they can go scratch...
then I usually have 100% compliance...and the contractor gets the bill since they hire me and they nailed or damaged my plumbing work...
sometimes you have to eat a little $hit to get to the prize..and if your so thin skinned to let a customer bother you..and get butt hurt and be mad all day you lose..
if your an employee, maybe its a different feeling, and you cant tell the people where to go....hopefully your boss will back you up..
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Old 10-11-2019, 11:12 AM   #20
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I feel the same way, I will never work for someone who is disrespectful or insults me again for a few reasons ;

1) I get angry for a while and it ruins my weekend with my GF.
2) By going there again you've just showed them you are weak and they'll trample you even more.
3) By charging more you are setting yourself up for trouble because you just gave them ammunition to go after you for fraud.
4) They can and WILL file a complaint with or without overcharging to SEVERAL governmental entities and then you have fight your way out and prove your innocence. That's right you have to prove your innocence! This creates even more turmoil, dozens of hours of paperwork, lost time and possible going to court.

Another thing if you start work for a trouble maker you are bound to finish the job. You just can't walk out and leave because they'll win a nice fat check from you for damages and a punitive amount.

Keep your wackos I want no part of it!!
Thinking that I did not mind diversity, and wanting to be more politically correct, I used to advertise on the gay pages, but after a couple of seriously extra strange people called me I decided not to re-up again for the advertising on their site......

the vibe is just too bizarre and I also got the feeling from one person that " he or she" was just waiting to pounce on me for something said or done to justify a bad review on social media......
I also got the feeling from another one they had some kind of plumber fantasy thing going on in their minds....Tthats when things got real strange and I headed for the door pronto fast.... .

We do have a lot of gay customers, but I just decided not to fly the rainbow flag and attract the real strange fruit-flies if you know what I am saying......


Also you can usually tell on the phone the general attitude of a customer if they start barking orders at you about things...... I normally just tell them I am booked up until next friday and politely say I am sorry....

straight or not I am not putting up with a bunch of bs.... money is money but their is a limit to what I will tolerate .......

Go check out this nut.---- so how would you like to work for this boy...probably got pictures of cows hanging on his bedroom walls.....
This could be a real mooooving experience.............

https://nypost.com/2019/10/11/nj-man...-with-animals/


and you thought you had seen and heard it all lol

...
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