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Old 05-31-2019, 08:57 AM   #521
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Originally Posted by skoronesa View Post
Rectorseal golden pipe shredder and you charge a 100$ special tool fee which is cheaper than opening the wall to fix it lolz!!!






.
ok got a question...you charge the extra money and you break the fitting..whose responsible for that fix? since you already told the people of your special tool...( not the one between your legs)....
or do you write the contract up to say if it doesnt work they have to pay to open the wall up?
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Old 05-31-2019, 09:42 AM   #522
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Quote:
Originally Posted by ShtRnsdownhill View Post
ok got a question...you charge the extra money and you break the fitting..whose responsible for that fix? since you already told the people of your special tool...( not the one between your legs)....
or do you write the contract up to say if it doesnt work they have to pay to open the wall up?
That's a valid point. It would be a disaster if you charge and you break it and the fitting is flush to the concrete. Now you got to dig and cement the floor on your own dime.

I think better to inform them you'll try without guarantee and if it doesn't work they pay you to break the floor or wall and start over.
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Old 06-01-2019, 10:57 PM   #523
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Quote:
Originally Posted by ShtRnsdownhill View Post
ok got a question...you charge the extra money and you break the fitting..whose responsible for that fix? since you already told the people of your special tool...( not the one between your legs)....
or do you write the contract up to say if it doesnt work they have to pay to open the wall up?

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That's a valid point. It would be a disaster if you charge and you break it and the fitting is flush to the concrete. Now you got to dig and cement the floor on your own dime.

I think better to inform them you'll try without guarantee and if it doesn't work they pay you to break the floor or wall and start over.

Tango has it correctly.



We actually don't charge a special tool fee for our pipe shredders, it was a suggestion for him which would come as a slap in the face to the woman asking him to reuse old pipe/materials which as far as I know is not allowed under most codes.



The serious answer is that we tell the customer that we will probably have to open the wall but want to try shredding the remaining nipple first. When shredding works as it usually does we come out looking good.



Why would we present the shredder as the end all be all when the fitting might break and we have to open the wall anyway? First rule of service work is tell them your fix might not work because THEIR PLUMBING is old not that YOUR SKILLS are lacking. Put the onus on them.



You should always be letting the customer know of the downsides that could happen in this imperfect world. Informed consent is the most important part of any service work. If we didn't have that down pat we wouldn't be here still after 90 years.








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Old 06-03-2019, 09:53 PM   #524
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Today I found out there was more than one village idiot.



I got to a wrangler's house this morning for a kitchen/laundry line clog. He argued it was the main because he had rented a drain machine last year and it helped for 6 months. The mainline never overflowed only when running his laundry.

I told him I didn't do mainlines and to make it worse a freaking huge tree right above the sewer 15 feet from the house. Then he argued what's the costs. I was like WTF I told you the price on the phone! He say it can't be more than 100$. That was my cue to leave then he said I missed a day of work. In my mind, Good! Yep 85$ to rent the machine and I pay myself 15$...I'm outta here.



This afternoon a guy calls saying he can't find the leak behind hi s washing machine and want me to check it out and tell him how much. I said I can go there but it's not free, I charge for my time. What, you are telling me you are charging to find a leak! i don't believe it. More rambling and the crazy wife in the background getting wound up. Nope I don't work for free. click.

Then I got at least 4 free estimate shoppers, all too lazy to send pics.
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Old 06-04-2019, 04:33 PM   #525
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The Golden shredder is actually really good quality and I have used it many times and never had any issues.

Sent from my BLN-L24 using Tapatalk
I have the wheeler rex one (similar design) and so far have used it half a dozen times with no issues.

My boss had this style : https://www.supplyhouse.com/Jones-St...waAs7JEALw_wcB

That's the one that almost always melted the fitting.
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Old 06-04-2019, 08:09 PM   #526
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I have the wheeler rex one (similar design) and so far have used it half a dozen times with no issues.



My boss had this style : https://www.supplyhouse.com/Jones-St...waAs7JEALw_wcB



That's the one that almost always melted the fitting.
Yep the one your boss has is a cheap one.
I actually have one of those myself too because the good set from the shop disappeared with an ex co-worker and the boss had not yet replaced it so I went and tried out that cheap one from my supply house. The cheap one did do the job but was not nearly as good as the golden shredder is.

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Old 06-17-2019, 07:57 PM   #527
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Read this first as this is part 2.

https://www.plumbingzone.com/f7/adve...8/#post1203160

She called me back at 10 pm and my phone was off, Why the F do they call so late? Anyway I told her again the entire kitchen needs to be torn down. If its my repair I'll fix it if not she gets charged. So I went and the pipe slipped off the tail piece. I told her it wasn't what I did, what I repaired was behing the diswasher. I put it together in 2 second and jammed a bucket underneath to keep it from falling. No charge.

Some Guy : my daughter called you because you came over and it's leaking again... That's when I blew a gasket on him. I said the fooking kitchen needs to be torn down! My GF was sitting beside me in the truck and I saw her mouth drop wide. I fixed the leak for free, what more do you want. You can't get more free than free!!!

You fixed it?...well it leaked downstairs...
I'm not responsible to buy you a new kitchen, what do you want from me.

hmmmmm.

Ok that's enough I hung up and blocked his number and daughter's number.

I was so pissed for 2 hours after that.
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Last edited by Tango; 06-17-2019 at 07:59 PM..
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Old 06-17-2019, 08:12 PM   #528
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Today was a nightmare day of 6 callers, all except one who who price shopping, 2 of them wanting free estimates(those who usually don't pay anyway)

This next is an interesting story.

Another previous soap :

https://www.plumbingzone.com/f7/adve...5/#post1190648

I get a ping on the phone this morning with a voice mail. I try to check and I don't have a number on my cell so I listen to it and I hear a name, David. I think to myself I must of blocked him because I don't see a number.... I'm thinking a little more and I believe it's this scammer crying wolf again. Cell phones are only half decent, I can block a number so I won't hear it but they still can leave a voice message!

Thank the blocking gods for not talking to this fool again.
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Old 06-18-2019, 11:12 PM   #529
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A woman asked if I would give a free estimate because the biggest company in town told her the garage drain pipe was collapsed after trying to unclog it and using a camera.

She wanted free because she got over 400$ bill and they didn't have time to break concrete for several more months.

No mam, I won't camera your line and locate for free. Well you can look at the video they made me and give me a price on that. I asked her if she saw the collapsed pipe and she replied she didn't look at the dvd.

I told her to send a video to my email but I bet the file will be too big to send.

Declined at least 6 waste my time for free estimates since yesterday.
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Old 06-21-2019, 11:38 AM   #530
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Tango, is this one of your customers?
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