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Old 09-15-2018, 12:13 AM   #201
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Wires Connected, KABOOM!


Got a call around noon today an accent woman says she wants to replace 2 toilets they already bought. She asks if I can go right away. I'm polite but I know what's coming, It's always the same answer I get from that group. I say the rate and she says oh thats expensive...it's a lot of money. Do you give out free estimates? I say 2-3 hours at the rate. She asks again for an estimate! No mam I won't drive 35 minutes to give you a price on the spot and drive another 35 minutes back to give a price by the way I've just given you.

Anyway after a few more words she hangs up. 20 minutes later she calls again and asks the rate again!!! I explain a 3rd time! Then she makes an appointment. I check the address and it's a nice 2 story house in the middle of bungalows...

10 minutes later it's the accent husband and says he doesn't understand the amount. I'm thinking is this a joke or did I really hit the idiot jackpot today? He finally said the word that made my wires connect. It's too expensive! Right there I had enough and I hung up.


He phones again asking why I hung up and it's not nice blablabla, how much does it cost? WHAT!!!! Your'e wife told me twice it's too expensive and makes and appointment anyway and you too are doing the same thing! If it's too expensive just do it yourself! Good day click.

I've been boiling and fuming all afternoon. Even as I'm typing this I'm growling like a dog.
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Old 09-15-2018, 01:56 AM   #202
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Flat rate, flat rate, flat rate.

Charge a smaller “service charge” for coming out/estimates (cover gas/30min time)

So when they call tell them it’s a “$49”service charge for an in home consultation, that is applied to the project.

Give no other idea of price over the phone.
Once you get there get them to sign to agree to the consultation fee.

Give them an flat rate price for there project, with wiggle room for the customer to haggle.

Lower your price $20-$30 so they feel they accomplished something.

Get them to sign an authorization to proceed.
Your losing the work with the small talk over the phone, I guarantee they are paying really close to what you are bidding initially over the phone, but your not getting to the next step.
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Old 09-15-2018, 09:24 AM   #203
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PM sent instead.
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Old 09-15-2018, 10:50 PM   #204
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Quote:
Originally Posted by Tango View Post
Wires Connected, KABOOM!


Got a call around noon today an accent woman says she wants to replace 2 toilets they already bought. She asks if I can go right away. I'm polite but I know what's coming, It's always the same answer I get from that group. I say the rate and she says oh thats expensive...it's a lot of money. Do you give out free estimates? I say 2-3 hours at the rate. She asks again for an estimate! No mam I won't drive 35 minutes to give you a price on the spot and drive another 35 minutes back to give a price by the way I've just given you.

Anyway after a few more words she hangs up. 20 minutes later she calls again and asks the rate again!!! I explain a 3rd time! Then she makes an appointment. I check the address and it's a nice 2 story house in the middle of bungalows...

10 minutes later it's the accent husband and says he doesn't understand the amount. I'm thinking is this a joke or did I really hit the idiot jackpot today? He finally said the word that made my wires connect. It's too expensive! Right there I had enough and I hung up.


He phones again asking why I hung up and it's not nice blablabla, how much does it cost? WHAT!!!! Your'e wife told me twice it's too expensive and makes and appointment anyway and you too are doing the same thing! If it's too expensive just do it yourself! Good day click.

I've been boiling and fuming all afternoon. Even as I'm typing this I'm growling like a dog.

the saying is " wires crossed" not connected when super pizzed..
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Old 09-15-2018, 11:13 PM   #205
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the saying is " wires crossed" not connected when super pizzed..
Whatever the case short circuit! but I got it and I'll try to remember! I ended 2 phone calls real quick this morning and I'm not lying 2 accents saying that's expensive all they got after that is click!

3rd caller was a white dude said he had a clogged washing machine connected to the tub line , he had opened the wall and was ready for me on monday morning and ready to pay the rate. That was a good note.
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Old 09-17-2018, 12:16 AM   #206
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your gona have a heart attack if you dont figure a better way to get through to these people..they have money you just have to figure out how to get it..
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Old 09-17-2018, 12:24 AM   #207
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your gona have a heart attack if you dont figure a better way to get through to these people..they have money you just have to figure out how to get it..
I sent a PM to fatpat about that but he doesn't check in often, I will send it to you. There is no way to gain them none. Do you have a lot of accents in your area?
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Old 09-17-2018, 12:46 AM   #208
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I sent a PM to fatpat about that but he doesn't check in often, I will send it to you. There is no way to gain them none. Do you have a lot of accents in your area?
my county alone has over 3 million people , a complete mix of everything and enough people not to have to deal with the idiots...
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Old 09-17-2018, 08:41 AM   #209
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Old 09-17-2018, 09:00 AM   #210
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Whatever the case short circuit! but I got it and I'll try to remember! I ended 2 phone calls real quick this morning and I'm not lying 2 accents saying that's expensive all they got after that is click!

3rd caller was a white dude said he had a clogged washing machine connected to the tub line , he had opened the wall and was ready for me on monday morning and ready to pay the rate. That was a good note.

You need to start talking back to the people with an accent....... Then they will probably understand better adn you could start the haggling at maybe 1000 and let them haggle you down to the price you want.......

also on another note
I find it very offensive that you are racially profiling all these poor immigrants to your country.... You really should be more careful, some gay guy or wacko transgender might see these posts and complain to your---- sissy gay prime minister vs_OMG::---- about you and you might lose your license for not being more sensitive to their feelings and not using the correct pronouns......
........
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