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Old 09-12-2018, 11:09 PM   #171
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I was thinking on my way home from a job that went well I'm a little tired of hearing myself complain and you guys must be thinking the same thing. So I will slack it off somewhat.

I will PM you, and I'll decide if I post the same thing here.
I’m not tired of hearing your complaints. It’s nice to hear the good and the bad experiences, that’s how we learn and help each other out.
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Old 09-12-2018, 11:34 PM   #172
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hey dont stop with the stories, keeps things interesting around here..you just live in a tough area for business if you arent one of them..
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Old 09-12-2018, 11:52 PM   #173
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Same as these guys. I like reading your stories.
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Old 09-13-2018, 12:23 AM   #174
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Ok fine you asked for it!

@ShtRnsdownhill, read this again I added juicy details I didn't PM you with.



I will describe how I answer the phone. This is my typical call. Please note 60% of callers or more are from accents.

______company name_____Good morning.

I have a leak under the kitchen sink

Do you know if it comes from the water pipes or the black drain pipe.

I don't know it's leaking.

Ok I can be there in one hour to fix the leak. The rate is 100$(example)___$/hr plus ___for the service call plus parts plus taxes.

How much it's going to cost?

Since you don't know exactly what's leaking I will have to see exactly how much it's going to cost. (most of the white folks understand and need no further explanation)
I say this to the accents: You can expect a 225$ bill plus taxes at the minimum. Do you you understand it will at least 225$? (I repeat this again)

Yes come.

Once in their kitchen I have to replace so and so and it's going to cost around 300$.

Here comes the trouble...

You told me 100$ and now it's 300$ I don't understand you told me 100$ and the tantrum begins.



You see, this is what I get and it's exactly what I got this morning from a chinese man but it was a different situation. He did the same thing going for the low number disregarding the price range which I stated 3X TIMES to expect a 400-500$ bill to unclog the main, pulling toilets and draining all that overflowing crap... Once there I open the basement bathroom door to a stench of bleach and it's making my nostrils tingle, or is it the smell of draino?? I wasn't sure if the bathroom was a bleach factory! I looked at the shower full of disintegrated toilet paper floating almost to the brim, a bent coat hanger laying on the floor. It looked like failed attempt to unclog a main line through the shower drain! A coat hanger!!! I lift the toilet lid it's full of crap almost 3/4 to the top.

I say again to him, you are looking at 400-500$ bill to fix the issue. He goes off saying you told me 165$(example of the hourly rate) I don't pay that it's not my fault the pipes are clogged. I can't decide... Then he said "You can teach me how to unclog the pipes" At that point I just left...



Like I said The white folks most of the times are ok. I had a second caller with an accent with a hint of arabic so once I hung up I was like here we go again. I'm thinking to myself should I really stop talking to them altogether? I have so much issues with them I can't go on like this... I decided to go there anyway and it was an ex military police who did a tour(s) in Afghanistan. He had no issues paying. Go figure the irony! I can’t dismiss all accents but the accents are giving me a very hard time and problems.

Most of the time just by saying my hourly on the phone they continue their search for the lowest price and even then the hack at 20$ is too expensive. I see them at HD renting a powervee, or buying sulfuric acid in sandals!!
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Old 09-13-2018, 01:10 AM   #175
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LMFAO..you cant make this $hit up....
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Old 09-13-2018, 02:31 AM   #176
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Quote:
Originally Posted by Tango View Post
Ok fine you asked for it!

@ShtRnsdownhill, read this again I added juicy details I didn't PM you with.



I will describe how I answer the phone. This is my typical call. Please note 60% of callers or more are from accents.

______company name_____Good morning.

I have a leak under the kitchen sink

Do you know if it comes from the water pipes or the black drain pipe.

I don't know it's leaking.

Ok I can be there in one hour to fix the leak. The rate is 100$(example)___$/hr plus ___for the service call plus parts plus taxes.

How much it's going to cost?

Since you don't know exactly what's leaking I will have to see exactly how much it's going to cost. (most of the white folks understand and need no further explanation)
I say this to the accents: You can expect a 225$ bill plus taxes at the minimum. Do you you understand it will at least 225$? (I repeat this again)

Yes come.

Once in their kitchen I have to replace so and so and it's going to cost around 300$.

Here comes the trouble...

You told me 100$ and now it's 300$ I don't understand you told me 100$ and the tantrum begins.



You see, this is what I get and it's exactly what I got this morning from a chinese man but it was a different situation. He did the same thing going for the low number disregarding the price range which I stated 3X TIMES to expect a 400-500$ bill to unclog the main, pulling toilets and draining all that overflowing crap... Once there I open the basement bathroom door to a stench of bleach and it's making my nostrils tingle, or is it the smell of draino?? I wasn't sure if the bathroom was a bleach factory! I looked at the shower full of disintegrated toilet paper floating almost to the brim, a bent coat hanger laying on the floor. It looked like failed attempt to unclog a main line through the shower drain! A coat hanger!!! I lift the toilet lid it's full of crap almost 3/4 to the top.

I say again to him, you are looking at 400-500$ bill to fix the issue. He goes off saying you told me 165$(example of the hourly rate) I don't pay that it's not my fault the pipes are clogged. I can't decide... Then he said "You can teach me how to unclog the pipes" At that point I just left...



Like I said The white folks most of the times are ok. I had a second caller with an accent with a hint of arabic so once I hung up I was like here we go again. I'm thinking to myself should I really stop talking to them altogether? I have so much issues with them I can't go on like this... I decided to go there anyway and it was an ex military police who did a tour(s) in Afghanistan. He had no issues paying. Go figure the irony! I can’t dismiss all accents but the accents are giving me a very hard time and problems.

Most of the time just by saying my hourly on the phone they continue their search for the lowest price and even then the hack at 20$ is too expensive. I see them at HD renting a powervee, or buying sulfuric acid in sandals!!



Yeah, I am with the rest of the guys. Please don't stop with the stories. It's very ammusing.
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Old 09-13-2018, 09:15 AM   #177
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LMFAO..you cant make this $hit up....
I know, I don't even try to embellish any of them. It's getting to a point almost all jobs I go to a non plumber has done some type of plumbing and I tell the home owner it wasn't a plumber who did this. They always know it's the previous owner who was "handy".

Yesterday the complaint was a loose tub/shower. I could flop this $hit any way I wanted and the plastic surround was wobbling with it. Told the guy I had to open the wall, he gave me the go ahead. Oh my! pex pipe and SB fittings and the cheapest faucet on the market just sitting there. He didn't want me to redo it all, just tight as I could. I had to Magyver it, the sower head wingback had 2 drywall screws holding to the side of a stud and the wood had split and I couldn't do much about the spout!


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Old 09-13-2018, 09:39 AM   #178
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Another story from 2 weeks ago, I'm getting supplies at the store and woman in her 50's comes up to the head clerk of the plumbing isle, she is not happy and distressed as her husband installed a tub/shower faucet that needed threaded adapters. Once installed he had dry walled and mud. A few days later it started leaking badly and the wall and ceiling below were ruined and had to rip it all out.

Funny how he had sent his wife to the store asking the clerk what to do next and how to fix it. The man too chicken $hit to go there and admit it.

Any way the clerk was getting angry as he was trying to explain over and over to this woman while she didn't understand any of it. Damn he has to deal with this nonsense everyday.

Go on and save a few hundred dollars by not hiring a plumber and getting to rip everything out and try again. Nope his ego is Mount Olympus high... I'll get it eventually but I'm not hiring anyone!
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Old 09-13-2018, 09:47 AM   #179
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what guarantee do you give on fixing that mess?
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Old 09-13-2018, 09:56 AM   #180
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what guarantee do you give on fixing that mess?
In my terms and conditions on the work order it states repairs are not guaranteed. Hopefully it gets me out of trouble.

I did ask the guy if he wanted it redone but no. Hopefully it doesn't come and bite me. I should of written it down he declined to redo it.
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