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Old 04-29-2019, 11:55 AM   #11
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This is exactly what I need. Thank you! Now I got to find a few more. I'll be spending a lot of time doing that.
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Old 04-29-2019, 11:59 AM   #12
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you need to find comparison plumbers and their mark up and cost of doing business to show how others are doing it and be in a group not a single business with your pricing..

I agree however it would be impossible to get those statistics from actual plumbing companies in my area and the time restriction I have.
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Old 04-29-2019, 03:15 PM   #13
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Richard DiToma articles....................
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Old 04-30-2019, 06:53 PM   #14
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Send a pm to plumber bill....he knows a lot about this


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Old 05-02-2019, 12:07 PM   #15
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The article from Reeves journal made a lot of sense. A lot of people call to inquire what our hourly rate is but no one has ever asked what our mark up is.
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Old 05-02-2019, 12:23 PM   #16
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The article from Reeves journal made a lot of sense. A lot of people call to inquire what our hourly rate is but no one has ever asked what our mark up is.

its a bad precedent to set by even telling customers what your mark up is, you give the price of the parts and thats it and your hourly labor rate, and thats all they need to know, if they hassle with you then they wont be a good customer to even do work for..I eliminate all that crap by flat rate pricing, if they dont like my price for a job, there is built in wiggle room to make them think they got a discount, but after that they can go pound pavement, I dont work for free and im not a charitable organization..
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Old 05-02-2019, 01:05 PM   #17
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its a bad precedent to set by even telling customers what your mark up is, you give the price of the parts and thats it and your hourly labor rate, and thats all they need to know, if they hassle with you then they wont be a good customer to even do work for..I eliminate all that crap by flat rate pricing, if they dont like my price for a job, there is built in wiggle room to make them think they got a discount, but after that they can go pound pavement, I dont work for free and im not a charitable organization..
The problem are those who accept the rate and pay the bill then all of a sudden they turn insane like rabid monsters. It's not buyer's remorse but true insanity.

I never knew how many crazies and indecent people there are.

Flat rate or T&M they will go nuts.

You think plumber charge a lot of money? The appliance repair man charges 110$ plus taxes for 10 minutes. I was working under a sink when a customer called them.

The exterminator charged something like 450$ for 20 minutes of work with 6 walmart bait poison stations. And guess what they made sure it didn't work so they could go every month after that. (I took a picture of the bill)
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Old 05-02-2019, 02:35 PM   #18
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The problem are those who accept the rate and pay the bill then all of a sudden they turn insane like rabid monsters. It's not buyer's remorse but true insanity.

I never knew how many crazies and indecent people there are.

Flat rate or T&M they will go nuts.

You think plumber charge a lot of money? The appliance repair man charges 110$ plus taxes for 10 minutes. I was working under a sink when a customer called them.

The exterminator charged something like 450$ for 20 minutes of work with 6 walmart bait poison stations. And guess what they made sure it didn't work so they could go every month after that. (I took a picture of the bill)

there are more crazies than not..but the bog point is with flat rate they cannot pick apart your bill and say you charge too much for material or you charge too much for labor, its one price and thats it, its much harder for someone to attack flat rate price, and if you have to justify it in court its MUCH easier to come up with the total as you can add in whatever expenses you need in your defense ...thats business...
CYA( cover your a$$) is one of the biggest items you have to do each day with each customer.. and with the amount of wackos out there you need to always be thinking about it..
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Old 05-05-2019, 04:20 PM   #19
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Originally Posted by ShtRnsdownhill View Post
its a bad precedent to set by even telling customers what your mark up is, you give the price of the parts and thats it and your hourly labor rate, and thats all they need to know, if they hassle with you then they wont be a good customer to even do work for..I eliminate all that crap by flat rate pricing, if they dont like my price for a job, there is built in wiggle room to make them think they got a discount, but after that they can go pound pavement, I dont work for free and im not a charitable organization..
I agree with all of that. I don't do flat rate, but I have an extremely reasonable labor rate, and I don't breakdown materials on the bill (except maybe big dollar items). People don't complain about the materials save for one person so far. That job was a big mistake and learning experience, so I don't really count it. I won't ever work for him again.


I'm also curious about the reasoning for this thread.
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Old 05-05-2019, 04:24 PM   #20
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Also to add : regardless of any justification we need to mark up materials, the other basic premise is : I have this on the truck so I don't have to drive and charge you labor for a trip or stand here and charge you to make a list of stuff for you to go buy so you can save 10 bucks, and then try to make another appointment after you've picked it up. It's a convenience factor in the end even paying an extra 10 dollars for a handful of small parts will save them time AND money.

Some people will literally kill themselves trying to save a dollar though.
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