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Old 05-05-2019, 12:50 PM   #1
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Default Making friends. . .

I've been MIA for too long. That tends to happen, I get a little tired of spending time on the computer and I find other things to fart around with instead.... apologies.


Anyway, I got a call from a customer i've done quite a few service calls for at their rental. They were building a new house and the plumber they were using did not service the area that their rental was in, and he was too busy.

This time, the story was that their plumber doing the new construction has been ignoring calls for a week and the tile guy is about to pack up and leave the job until the showers are ready for him. It really wasn't that much work, just a matter of hooking up a couple of shower drains (one was in a slab)

So I did the right thing and called the plumber and told him that i've done quite a bit of work for these people on their rental and I want to keep them happy, but I also don't want to jump in and steal his job from him unless he truly does not have the time to finish it, because I don't want to develop that reputation.

He was shocked because as he stated most of the other shops around here will jump in and steal work without a second thought. He told me that he really appreciated it and to go ahead and do the work on the shower drains. He told me he saw my work on another job and it was really nice looking, and wanted to know if I did service work because he is constantly turning it down and needs someone to refer those people to.


It always feels good to make the right decision.
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Old 05-05-2019, 02:40 PM   #2
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so you dont do new construction work?
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Old 05-05-2019, 02:43 PM   #3
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so you dont do new construction work?
I do.

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Old 05-05-2019, 02:45 PM   #4
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I do.

ok you lost me..a good customer hires another plumber to do the plumbing in their new house even though you have done lots of service work for them???? did they even ask you for a quote to do their new house?
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Old 05-05-2019, 03:45 PM   #5
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ok you lost me..a good customer hires another plumber to do the plumbing in their new house even though you have done lots of service work for them???? did they even ask you for a quote to do their new house?
No, the reason they contacted me (when I was brand new) was due to the fact that the guy building their house would not drive to the area their rental property was at. I have since done a lot of work on that rental property for them.

He had already started the house when they found me.
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Old 05-05-2019, 04:45 PM   #6
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No, the reason they contacted me (when I was brand new) was due to the fact that the guy building their house would not drive to the area their rental property was at. I have since done a lot of work on that rental property for them.

He had already started the house when they found me.
ah, you left that part out...in that case it worked to your benefit..that will be good if he sends you repair work he doesnt want todo..
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Old 05-05-2019, 04:56 PM   #7
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ah, you left that part out...in that case it worked to your benefit..that will be good if he sends you repair work he doesnt want todo..
Yeah I think I just f*cked up the way I formatted it.

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Old 05-05-2019, 06:04 PM   #8
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Thats the way I got some good plumbing customers back in the early 90"s
when I was running my shop in L.A.
Because I was doing drain cleaning as while as warranty water heater service
which worked good for plumbers doing new construction
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Old 05-05-2019, 09:02 PM   #9
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I do new construction. Other than warranty, I refer all repair work to a friend who I can trust. He takes care of me. I look good and he makes a buck. One hand washes the other.
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Old 05-12-2019, 09:44 AM   #10
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I turn down a ton of work and pass it on to fellows in
my area just because it it good will........

I dont have the time to deal with everything and these guys are
always looking for filler work... and as long as they are honest with
the referrals it works out real good...

there is no reason to compete with other guys when their is so much
to do that you cant get to it all......

I told one guy that I dont have the time stick my head into every toilet bowl and sewer line out there so I am giving it to you as a gift......enjoy


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