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Old 02-24-2020, 08:20 AM   #1
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A month ago I replaced a frozen hose bib for an Oriental woman, a batty woman. Check out the story below.

Now she wants to sue the previous owner for the water damage and she sent me an email asking for the cause of the freeze. Looks like she didn't pay attention or purposefully ignoring me when I said the garden hose was left on and it froze.

Should I write anything more in a return email, the hose was left on and froze? Should I put something in the lines of fees if she drags me to court? Any other suggestions?


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Old 02-24-2020, 09:01 AM   #2
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Quote:
Originally Posted by Tango View Post
A month ago I replaced a frozen hose bib for an Oriental woman, a batty woman. Check out the story below.

Now she wants to sue the previous owner for the water damage and she sent me an email asking for the cause of the freeze. Looks like she didn't pay attention or purposefully ignoring me when I said the garden hose was left on and it froze.

Should I write anything more in a return email, the hose was left on and froze? Should I put something in the lines of fees if she drags me to court? Any other suggestions?


https://www.plumbingzone.com/f7/adve...6/#post1226234




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arent they all ??????


Ignore her....you will be dragged into court and you wont get paid for it if you get a subpoena to appear....
she is just fishing for something to help her..your invoice is all she gets....
I doubt she is going to call you back for more work so you have no legal reason to respond to her, and save all her correspondence in case she makes a complaint against you..

what did you put on original invoice as description of repair?..


just tell her you came back from a quick trip to china and may have the coronavirus..that will send her away....
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Old 02-24-2020, 10:03 AM   #3
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I agree with SRD, dont respond. This has happened to me a couple times and one of them I only responded to the court never the customer.
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Old 02-24-2020, 10:47 AM   #4
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I talked to a guy at the supply store, he used to have a gas company and he too told me to say no and not to write anything.

What I wrote on the work order : Check for basement leak -- Replace frozen hose bib and install a valve. (She wanted an extra valve)

I wrote the wrong month on the work order so I guess I still have to reply confirming the correct date??
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Old 02-24-2020, 10:59 AM   #5
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Quote:
Originally Posted by Tango View Post
I talked to a guy at the supply store, he used to have a gas company and he too told me to say no and not to write anything.

What I wrote on the work order : Check for basement leak -- Replace frozen hose bib and install a valve. (She wanted an extra valve)

I wrote the wrong month on the work order so I guess I still have to reply confirming the correct date??

what part of IGNORE didnt you get?????? if you respond back your on the hook and will just get her aggravated if you dont write what she wants and then she may escalate it to a complaint against you...out of sight out of mind..if you totally ignore her she will go away..answere anything and now you will have 100 emails from her..
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Old 02-24-2020, 11:04 AM   #6
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what part of IGNORE didnt you get?????? if you respond back your on the hook and will just get her aggravated if you dont write what she wants and then she may escalate it to a complaint against you...out of sight out of mind..if you totally ignore her she will go away..answere anything and now you will have 100 emails from her..
Sir YES sir! And I might as well put a note on my phone not to answer her calls ever again.

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Old 02-24-2020, 05:17 PM   #7
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Sir YES sir! And I might as well put a note on my phone not to answer her calls ever again.

now you got it..hey sometimes or many times you have to be cold blooded and ignore all the BS sob stories and run your business to make money and not worry about hurting idiot customer feelings....
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Old 02-24-2020, 05:24 PM   #8
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Sir YES sir! And I might as well put a note on my phone not to answer her calls ever again.
I have a few customer names in my phone followed with “DNA”, or “Do Not Answer”.
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Old 02-27-2020, 06:18 PM   #9
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I have a few customer names in my phone followed with “DNA”, or “Do Not Answer”.
We use Google calendar for our plumber's calendar. And it has a blacklist..... Just type in a customer's name and Google will find any and all of their history, including the name on our blacklist. Had a customer email recently looking for a free quote, there he was back in 2011 on our calendar and on our blacklist. Had the pleasure of letting him know we blacklisted him 9 years ago and go find another plumber.
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Old 02-27-2020, 06:27 PM   #10
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Quote:
Originally Posted by Tango View Post
A month ago I replaced a frozen hose bib for an Oriental woman, a batty woman. Check out the story below.

Now she wants to sue the previous owner for the water damage and she sent me an email asking for the cause of the freeze. Looks like she didn't pay attention or purposefully ignoring me when I said the garden hose was left on and it froze.

Should I write anything more in a return email, the hose was left on and froze? Should I put something in the lines of fees if she drags me to court? Any other suggestions?


https://www.plumbingzone.com/f7/adve...6/#post1226234




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