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Old 05-07-2019, 12:04 AM   #11
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It's all in the wording then... so much for first 1.5hrs(your flat rate), if job requires more time to complete so much for every hour after.. I never say flat rate... usually customers dont even ask price they just want it fixed and they can see the effort and tools involved.. when the toilet ain't flushing people get stressed.. I'm very calm and clear when I talk.. I ensure them that the problem can be fixed and that most of the time it's a minor issue to fix a plugged sewer
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Old 05-07-2019, 12:28 AM   #12
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This is my opinion based on the laws in my province...

If you think about it you're not flat rate at all. Then the second issue is that the way you do it they can bring you to court because you stated a flat rate then you charged more because you went over the time limit. By law in my area anyway I think you would lose your case. A flat rate contract cannot be changed unless it's a major issue. Taking more time in not a major issue.

Since you know it could take more time because you are the professional it's your duty to know which problems could arise. You could be sued for a refund and you could also face the discipline committee and they could give you a fine on top of that.

if your careful how you write your contract and if other issues pop up, its a separate job from your contract, so you are not altering the original contract, its now additional work for additional price...done all the time...just be smart on how you explain to the customer....you have to be smarter than the average bear...
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Old 05-07-2019, 12:36 AM   #13
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It's all in the wording then... so much for first 1.5hrs(your flat rate), if job requires more time to complete so much for every hour after.. I never say flat rate... usually customers dont even ask price they just want it fixed and they can see the effort and tools involved.. when the toilet ain't flushing people get stressed.. I'm very calm and clear when I talk.. I ensure them that the problem can be fixed and that most of the time it's a minor issue to fix a plugged sewer
You are in a place where anything goes. You are lucky you don't have to be upfront with the rate.

If the person gives me his address and ready to hire me and I don't say the rate on the phone I can get a fine. That's how strict it is here. There's so much red tape it's no joke. To make things worse I think I have been tested on a few occasions by fake callers that are detectives. Not only on pricing but they pretend being customers looking to see if I offer hydronic heating, gas services.

I have found real customers behave a certain way right off the bat with the same intro. Fake or price shoppers have a very different first line.
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Old 05-07-2019, 02:55 AM   #14
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Ha! mostly pics of the finished product of elegant bathrooms where we can't see the rough.
I've posted various pics of every single stage of plumbing a new house, installing septic system, and/or fixing mistakes. Didn't realize pvc and pex in the ground would be what you would want to see more of. There is one big rough I posted pics of, all my roughs look the same except for obviously the layout and size, but my work method doesn't change. My glue joints look like they always do so nothing new there, nothing interesting going on with the pex.
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Old 05-07-2019, 11:07 PM   #15
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Might have a building trap at the house tango depending how old it is. Guessing you already looked for a fresh air inlet.
I eeld the same building drain 3 times past 2 weeks. Just full of roots told the guy to call a company to dig up the yard an shoot a new main line through or pay for a eel every 3 days....
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Old 05-07-2019, 11:11 PM   #16
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Might have a building trap at the house tango depending how old it is. Guessing you already looked for a fresh air inlet.
I eeld the same building drain 3 times past 2 weeks. Just full of roots told the guy to call a company to dig up the yard an shoot a new main line through or pay for a eel every 3 days....
T.O has mushroom air vents.. Steel town doesn't buried traps everywhere
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Old 05-13-2019, 01:56 AM   #17
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I had to go out after dinner to unclog a basement toilet. Only to find out it's the branch line. That freaking scares me big time, there's a C/O 2 feet away and I'll have to cut the tile. Will there be a BWV hidden somewhere???

I gave her a break and only charged the service call.

I'll be back on monday at a cheaper rate, she'll be signing the waiver for stuck cable and such. I told her it may take a while and it will be expensive. I'll bring the camera. It's going to be a big bill.
do you just have your jobs that seem riskier sign a waiver or is that common place? How do you go about explaining it?
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Old 05-13-2019, 08:42 AM   #18
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do you just have your jobs that seem riskier sign a waiver or is that common place? How do you go about explaining it?
I should have them sign a waiver on every drain cleaning job I do. For easy things I forget about it until the job is complete or I start to realize it's hacked plumbing. I should discipline myself to have them sign the waiver every single time even for uncloging a toilet or kitchen sink line.

If I get stuck in the main line even if it's broken pipe and have to call an excavator I could be held responsible to pay for the dig and maybe a new pipe. I would be held responsible to reno their basement too if it got stuck under the slab. As a professional it's our duty to know these things and inform the customer beforehand. If you're an employee the boss would probably have to foot the entire bill if a waiver wasn't signed.

If they sign a waiver stating they pay for everything then it's on them unless you haven't use the proper equipment. I doubt any company in my area has a waiver, they are bad apples and seems people don't sue them or file a complaint. Me as a one man show it feels like they can go after me because I'm small potatoes and easy to blame.


I read a court case where a plumber got his cable got stuck and had to extract it and sent the bill to the customer. The court ruled for the customer and the plumber had to pay for it.

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Old 05-13-2019, 08:12 PM   #19
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I should have them sign a waiver on every drain cleaning job I do. For easy things I forget about it until the job is complete or I start to realize it's hacked plumbing. I should discipline myself to have them sign the waiver every single time even for uncloging a toilet or kitchen sink line.

If I get stuck in the main line even if it's broken pipe and have to call an excavator I could be held responsible to pay for the dig and maybe a new pipe. I would be held responsible to reno their basement too if it got stuck under the slab. As a professional it's our duty to know these things and inform the customer beforehand. If you're an employee the boss would probably have to foot the entire bill if a waiver wasn't signed.

If they sign a waiver stating they pay for everything then it's on them unless you haven't use the proper equipment. I doubt any company in my area has a waiver, they are bad apples and seems people don't sue them or file a complaint. Me as a one man show it feels like they can go after me because I'm small potatoes and easy to blame.


I read a court case where a plumber got his cable got stuck and had to extract it and sent the bill to the customer. The court ruled for the customer and the plumber had to pay for it.
Yeah ive been lucky i haven't ever been stuck so bad i haven't been able to stay calm and patient and get free so far!Seems like the bigger outfits around kansas city always tell the customer the line is broken and bill the customer for the dig,when they get stuck ....but they all have digging equipment and can cover up the evidence i dont have that luxury.
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