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Old 09-13-2019, 12:57 AM   #11
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Drain Cleaning with out a camera is just guessing, it’s definitely a must with the Jetter or flex shaft.

This 4” clay line had 10 feet of solid roots and was “draining fine”. The camera turned it into a dig/jet job.
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Old 09-13-2019, 01:03 AM   #12
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Here is another line that was “poped” open and “draining”. Camera tells the No lie!
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Old 09-13-2019, 04:25 AM   #13
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Quote:
Originally Posted by Tango View Post
What you say is true however the majority of people just want it draining again not to have it cleaned that comes with extra fees.

I'm a clog popper and that's fine with me! I'll clean it at an extra cost but so far only 2 have accepted it.
Don't take what I said wrong, I'm not being demeaning. I get that some customers don't want to pay for the camera work but personally I don't ask it's just apart of our service to verify that we have done a good job and won't need to come back. The only time I charge for separate camera work is if we are looking for a separate issue within the sewer system other wise it is just built into our normal rates.
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Old 09-13-2019, 05:21 AM   #14
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I've never asked a chef if the price is lower if they use a different knife or omit an ingrediant. Never asked an auto mechanic if it's a lower price if they use hand tools only. Not going to have customers dictate my price by deciding what equipment I use or don't use.
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Old 09-13-2019, 08:45 AM   #15
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I'll PM you guys about your local rate and I'll tell you mine with and without a camera to see if the price is a factor they gets you a customer or not.

Another thing since you guys are mostly flat rate, do you flat rate this too??

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Old 09-13-2019, 09:59 PM   #16
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Good video Ben. I enjoyed it. They need you to come out a couple of times a year to clear the roots away or pay you to replace that sewer with a nice new white PVC one. Or make spot repairs.
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Old 09-14-2019, 01:12 AM   #17
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Good video Ben. I enjoyed it. They need you to come out a couple of times a year to clear the roots away or pay you to replace that sewer with a nice new white PVC one. Or make spot repairs.
Actually I my standard warranty is 2 years and most of the cleaning will last 3-5 years.
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Old 09-14-2019, 01:15 PM   #18
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Actually I my standard warranty is 2 years and most of the cleaning will last 3-5 years.



You must not have any seasonal residences. Around her there are a bunch of places with roots I snake once every 6 months or once a year. When the house is vacant for a while there isn't any water seeping out the crack satiating the plants. The roots grow as the plant thinks the water table has just receded. Then they get back from their vaca house or back to their vaca house and a day later they call for me.


We have no guarantee on snaking. It clogs, we clear it, might happen again in a week or a decade, very hit or miss with many. If it is a bad root problem or a bad break I push them to have it fixed whether we do it or someone else does. Plenty of work to go around here so we aren't hard selling anything and thus the customers trust what we say.



Several years ago most of my main lines were repeat customers. As time has gone on I have gotten repeat offenders to fix their schit. Word has spread of my reliability and thus most of my main line customers now are new and haven't used our company for plumbing before. This gets our foot in the door and in their mind so they call us for other stuff. Often when I am there I see other limed over or still leaking issues with the plumbing and I either fix them that day or come back with parts.








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