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Old 10-31-2019, 01:05 AM   #41
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Just heard an ad on the radio for this company, claiming that texts and emails are the way people want to do business, and that they can help you with that.


https://www.podium.com/



many people have lost their ability to talk and understand a conversation as it flows live, so text and email , everything is in writing and the person has time to think and respond, it doesnt have to be spontaneous like a real conversation in person or over the phone..
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Old 10-31-2019, 07:26 AM   #42
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Just heard an ad on the radio for this company, claiming that texts and emails are the way people want to do business, and that they can help you with that.


[URL]https://www.podiumcom/
Why did post that link? There's nothing there really unless you sign up.

Another reason for not using emails or text it's considered a contract. Let's say you write a price based on a picture they sent you and once you get there everything outside the picture is screwed up you just owed the mess. Or you forget to write that your price is valid for 15 days well now you are obligated by that price forever.

You type stuff in a text or email you better send the complete waiver, contract form and a boat load of terms and conditions. I won't waste my life trying to cover my butt in typing stuff that takes all night for some price shopper.
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Old 10-31-2019, 10:03 AM   #43
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Why did post that link? There's nothing there really unless you sign up.

Another reason for not using emails or text it's considered a contract. Let's say you write a price based on a picture they sent you and once you get there everything outside the picture is screwed up you just owed the mess. Or you forget to write that your price is valid for 15 days well now you are obligated by that price forever.

You type stuff in a text or email you better send the complete waiver, contract form and a boat load of terms and conditions. I won't waste my life trying to cover my butt in typing stuff that takes all night for some price shopper.

you never give a price over text or email, you always leave off with I need to see it before a price is given, but even if you tell them verbally that IS A CONTRACT...and most people record the phone conversation, real easy with todays technology...but both verbal and written contracts need certain elements in them to make them legally binding...





https://www.google.com/url?sa=t&rct=...Hcj4YthXfglBXN
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Old 10-31-2019, 10:51 PM   #44
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Originally Posted by Tango View Post
Why did post that link? There's nothing there really unless you sign up.

Another reason for not using emails or text it's considered a contract. Let's say you write a price based on a picture they sent you and once you get there everything outside the picture is screwed up you just owed the mess. Or you forget to write that your price is valid for 15 days well now you are obligated by that price forever.

You type stuff in a text or email you better send the complete waiver, contract form and a boat load of terms and conditions. I won't waste my life trying to cover my butt in typing stuff that takes all night for some price shopper.

I put the link in just for purposes of this discussion, help illustrate what I am talking about here...and to show that there really is a company offering this service and I'm not talking out of my rear end...


I'm curious if anyone here is using something similar to this or would try it...I'm thinking this service is some way to bridge the gap from those cold texters that don't know how to talk to people, but I don't want to be wasting my time going back and forth with these price shoppers and paying for a service on top of it...



I do quote prices from pictures and descriptions, not in an email or text but over the phone...I always include the disclaimer it's an estimate, unforeseen conditions do apply...most of the time when I get there I'm pretty accurate and can do the job for what I quoted, but there are those few times...sometimes the customer agrees with the extras, sometimes not and I walk...just the chance you take in this business...



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Old 10-31-2019, 10:58 PM   #45
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Originally Posted by ShtRnsdownhill View Post
you never give a price over text or email, you always leave off with I need to see it before a price is given, but even if you tell them verbally that IS A CONTRACT...and most people record the phone conversation, real easy with todays technology...but both verbal and written contracts need certain elements in them to make them legally binding...





https://www.google.com/url?sa=t&rct=...Hcj4YthXfglBXN

Interesting legal info, I'm guessing it varies state to state and in the case of our Canadian friends, country to country...


So do you really think I should be concerned if I gave verbally or even texted a price for a job over the phone and say it is over $500, and I went out there, discovered it was going to be more work than I quoted, customer didn't agree, I walked, that I would be getting a court summons in the mail?
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Old 10-31-2019, 11:43 PM   #46
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Quote:
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Interesting legal info, I'm guessing it varies state to state and in the case of our Canadian friends, country to country...


So do you really think I should be concerned if I gave verbally or even texted a price for a job over the phone and say it is over $500, and I went out there, discovered it was going to be more work than I quoted, customer didn't agree, I walked, that I would be getting a court summons in the mail?

no because you are only giving an estimate...and when you get there and see for yourself what work needs tobe done...I think the area that gets more problems like that is if some one buys say a certain brand and model microwave and you give them a switch and bait price, but on repair work unseen , you cant be held to an estimate..you have to make sure your email states this is just an estimate and further charges on work needed but not told to contractor, or any wording you want...
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Old 11-01-2019, 09:49 PM   #47
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Quote:
Originally Posted by CaptainBob View Post
Interesting legal info, I'm guessing it varies state to state and in the case of our Canadian friends, country to country...


So do you really think I should be concerned if I gave verbally or even texted a price for a job over the phone and say it is over $500, and I went out there, discovered it was going to be more work than I quoted, customer didn't agree, I walked, that I would be getting a court summons in the mail?
In my case if it's an estimate you can't raise the price. All you can do is walk away from the job before signing the contract.

So you text a guy the price is 500$ and you go there and realize it'll be 900$ you can't raise it. If he doesn't know the law and doesn't bring it to court then I'd be fine.

So now what I do is give the price I think it'll cost 500$ and add the high ballpark number. So I tell them between 500 to 1200$.

Again I don't text a price or email a price EVER!! It's considered a contract if the customer says ok. You can only decline the job before it starts. Only major hindrance you can change the price midway.

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Old 11-01-2019, 09:54 PM   #48
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Take today's job, the guy wanted a flat rate to install a shower base and faucet rough. I said no I work hourly. Guess what it saved my bacon again. They had put a vent pipe where the base went, it was invisible because there was a piece of insulation hiding it. I had to reroute under the floor into walls.

When I started the drain I would of had to dismantle a good part of the garage ceiling, joists, electrical wiring and a boatload of water pipes. Then I found out all the existing drain was not to code. I would of spent 2 entire days making it right. F-that.
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Old 11-01-2019, 10:03 PM   #49
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Were so busy right now I just think of what i would normally charge and double it... they are still bitting

I dont know much about law, ethics, business

But on our quotes we have a clause that says if unforseen problems occur then the quote isn't valid...

I'm pretty sure it's legit my boss has been through many a legal battle dealing with most of the hi rise dumps we work at
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Old 11-01-2019, 10:55 PM   #50
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Were so busy right now I just think of what i would normally charge and double it... they are still bitting

I dont know much about law, ethics, business

But on our quotes we have a clause that says if unforseen problems occur then the quote isn't valid...

I'm pretty sure it's legit my boss has been through many a legal battle dealing with most of the hi rise dumps we work at

I have those clauses too, and expanded out to cover almost anything that you would run into....but 99.9% is over the phone, so there is no hard copy per se...and on the phone I explicitly explain this is just a guess and any other work from unforeseen issue would be additional cost... and never had a person question or complain about it...
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