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Old 08-24-2015, 12:09 PM   #1
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Default Rinnai now going to be in Lowe's

Just got a phone call from Rinnai asking if I want to be an install referral company for purchases made in Lowes. They are doing away with selling their units under the Jacuzzi brand and launching the Rinnai brand in all Lowe's stores.

I told the lady that I will not like to be listed as a referral and that I'm disappointed that Rinnai is doing this. One of the things Rinnai has always been proud of and what I liked about them is that they refused to sell their products in the box stores and would only sell their products to licensed professionals.
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Old 08-24-2015, 01:16 PM   #2
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On a related note.. I no longer install or service any Rinnai products.
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Old 08-24-2015, 02:21 PM   #3
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FYI, they started in Lowes as Jacuzzi in early 2012.

If the actual Rinnai equipment is in Lowes to compete against how many of you will actually stop using Rinnai?

https://www.plumbingzone.com/f2/rinnai-sold-lowes-17160/

https://www.plumbingzone.com/f2/rinna...-17160/index4/
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Old 08-25-2015, 11:16 PM   #4
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Personally I don't worry as much about where a brand is sold. There are all sorts of brands sold at retail stores that we all use on jobs.
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Old 08-26-2015, 01:12 AM   #5
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I think the point is, this undermines our ability to earn money, whether as an employee or employer, when a DIY'er does a job we would normally be hired to do.

On the other hand, it may be lucrative to become a Rianni warranty service provider.
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Old 08-26-2015, 12:27 PM   #6
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Quote:
Originally Posted by Cajunhiker View Post
I think the point is, this undermines our ability to earn money, whether as an employee or employer, when a DIY'er does a job we would normally be hired to do.

On the other hand, it may be lucrative to become a Rianni warranty service provider.
My experience with DIY's is this is going to be a big fubar, they have no ideal about gas, or vent sizing and just think you can take out a tank heater and slap
a tankless in it's place under size gas and vent and then they wonder why it doe's not work right if at all
and I just pray that they don't die of carbon monoxide poisoning
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Old 08-26-2015, 12:42 PM   #7
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Quote:
Originally Posted by JERRYMAC View Post
My experience with DIY's is this is going to be a big fubar, they have no ideal about gas, or vent sizing and just think you can take out a tank heater and slap

a tankless in it's place under size gas and vent and then they wonder why it doe's not work right if at all

and I just pray that they don't die of carbon monoxide poisoning

I agree, at some point you have to wonder when or why the supplier selling these products are not being held responsible or liable for damages or life? I deal with it almost everyday and just keep wondering when these big box stores are going to kill someone because of selling things to unlicensed individuals. I know that it will never happen where they can't sell to a homeowner and the have deep pockets for lawyers and lobbyists to say it's not illegal to sell it and they have no responsibility once it leaves the store. Unfortunately maybe someone needs to get sick or die so something may be done. I'm not holding my breath on this that's for sure.
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Old 08-26-2015, 02:28 PM   #8
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I don't care...
My plumbing works...

Want yours to work?
Pay me!



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Old 08-26-2015, 02:53 PM   #9
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Quote:
Originally Posted by plumbdrum
I agree, at some point you have to wonder when or why the supplier selling these products are not being held responsible or liable for damages or life? I deal with it almost everyday and just keep wondering when these big box stores are going to kill someone because of selling things to unlicensed individuals. I know that it will never happen where they can't sell to a homeowner and the have deep pockets for lawyers and lobbyists to say it's not illegal to sell it and they have no responsibility once it leaves the store. Unfortunately maybe someone needs to get sick or die so something may be done. I'm not holding my breath on this that's for sure.
People get sick and die everyday from Carbon Monoxide, the biggest problem is that it's usually attributed to something else.
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Old 08-26-2015, 04:50 PM   #10
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Well looks like service calls for homeowner installed rinnais just doubled
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