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Old 05-14-2019, 07:48 PM   #1
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so I just got an email from a customer , I gave them a estimate for a job for 6 hrs. and we got done an 1 hr. earlier . He is questioning why he should pay the full amount. I explained if he wanted time and material that would have been different story , I also said with the estimate if it took me 5 hrs 6 hrs or even 7 and even 8hrs the price would have been the same. am I wrong ?
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Old 05-14-2019, 07:49 PM   #2
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What was the type/ scope of work that was done?
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Old 05-14-2019, 07:51 PM   #3
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installed a outside shower from inside crawl space and about 80 ft of copper pipe along the house pipe to where they wanted shower added a hose bib for the hose and supplied the speakman shower
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Old 05-14-2019, 08:01 PM   #4
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...I gave them a estimate....



In my area an estimate is just that, an estimate of time and materials it will take. What you gave was a flat rate or a quote. Quite frankly I would be pissed to if I was that guy.


I would offer him something, like maybe a half hour of labour off the bill. Obviously you don't want to seem too soft but I think you used the wrong word.


My wife and I get pissed off all the time because she talks one way and I talk another. I am very literal, I mean what I say word for word. Where as she is likely to say a phrase which can't be taken word for word and only holds a particular meaning as a whole to particular people. I am not familiar with many of the phrases she uses.


One thing that often confuses the children is that she will say get in the CAR even though we don't own any cars anymore. We have a truck and a van. The kids assume she means her truck. Or she will often call the van a truck. It happens with her parents pickup truck and suv too. My mother in law likes to call her suv a truck so the kids will get in the pick up truck instead of the suv. My mother in law gets real pissed at that one and I find it hilarious.


Then you add this on top of the usual female issue of wanting men to infer things and you can imagine the hell that can break loose.






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Old 05-14-2019, 09:19 PM   #5
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Under labor on my bill I wright “proposed” and the $ amount

Prior to work I never say an estimated time and always stress it is only a proposal. Until I gain X-ray vision as a super power, it is only an estimate. If it goes super easy, I’ll give them a break, if is far worse than I anticipated, it’ll be more.

If in my head I’m thinking 7 hours and takes me 6, I charge my proposal. If it takes me 3 hours, I cut them a break and look like a hero! I just say, “Wasn’t as bad as I thought. I need to sleep at night.” And charge for 4 hours.

With a bid never talk hour. With a bid you’re charging for your skill, not your time. Can’t tell you how many handyhack jobs I’ve redone in 15 minutes and charged half as much for what took the last guy two days to fudge up!
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Old 05-14-2019, 10:31 PM   #6
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In my area an estimate is a contract. You say a verbal price and it's a contract. Depending on the area and if you didn't explain an estimate was a fixed price then it's debatable.

Now that said, I always say when they ask how much it's going to cost I say I charge per hour plus parts plus material. It may take 2 hours and the price will be around this much if it take more time it will be more expensive.

When I get to the house I restate the hourly rate and have them sign agreeing to pay the rate. Once the job is complete I have them sign a second time they accept the work done without reserves.

I would offer a partial refund, but have a written statement and signature that he accepts to that amount.

If you don't give a refund he can come back months later and you'll have to go to court and explain your side of the story. You'll be wasting weeks to prep your case and if you lose you are going to pay his court fees too.
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Old 05-14-2019, 10:58 PM   #7
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Tango! Do I need to find the paperwork so you can file for citizenship for you?! As bad as things have become here.... no wonder every Hollywood Star who threatens to move to Canada never does! THEY WOULD PAY MUCH HIGHER TAXES! Honestly I wouldn’t mind if the clowns who entertain us would keep their opinions to themselves.

Move to MI. CA you can run into that. Here we even have snow! More work than we can handle!

Can’t believe I want to invite a French Canadian into the USA.
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Old 05-14-2019, 11:38 PM   #8
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Tango! Do I need to find the paperwork so you can file for citizenship for you?! As bad as things have become here.... no wonder every Hollywood Star who threatens to move to Canada never does! THEY WOULD PAY MUCH HIGHER TAXES! Honestly I wouldn’t mind if the clowns who entertain us would keep their opinions to themselves.

Move to MI. CA you can run into that. Here we even have snow! More work than we can handle!

Can’t believe I want to invite a French Canadian into the USA.
Come on my province is easy to deal with. All you have to do is to become fluent in the laws and regulations. Once you go through lawyer school you are all set! Easy breezy.

If I didn't have a girlfriend I would give it some serious thoughts. Then again you might not love me anymore when I get there and I'll be all alone.

Send your excess work up here! I need it!
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Old Yesterday, 07:12 AM   #9
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Proposed sounds good I may use that and figure out where I should use estimate
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Old Yesterday, 08:51 AM   #10
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Quote:
Originally Posted by OpenSights View Post
Under labor on my bill I wright “proposed” and the $ amount

Prior to work I never say an estimated time and always stress it is only a proposal. Until I gain X-ray vision as a super power, it is only an estimate. If it goes super easy, I’ll give them a break, if is far worse than I anticipated, it’ll be more.
I would be very careful with that wording "proposal" because legally speaking is it in the civil law? If it isn't defined in the civil law then you are asking for trouble of interpretation when it is disputed.

That single amount/price could be interpreted as a flat rate contract if you didn't set a T/M rate on the work order because there's no unit of measurement to go by.

If there's only one price on your work order then it would be considered flat rate contract. Then as a flat rate you can't make the bill higher at the end unless of major circumstances. Also when you reach a major unknown circumstance you have to immediately notify the customer and tell him how much more it's going to be. If it isn't a major unknown circumstance you can't ask the customer to pay more. The customer can't ask for a rebate if it took less time because he signed a locked in price.

It would be best to explain all this to the customer before you start and maybe have that clause on your work order otherwise that major circumstance can be disputed by the customer and you might have to explain it to the disciplinary committee(If you have one) or in court.
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