Extra special customer service - Page 7 - Plumbing Zone

TheMaster · 03-03-2010, 09:50 PM

Quote:

Originally Posted by Protech

It happens. I've had a few others like this. The rat chews the line to get water. HO shuts water off due to the leak. Rat gets mad that he can't get any water so he starts chewing other locations trying to find water.

That's how I knew when I first walked on the job that there would be other holes. I've been down this road before.

I help cut the trees down for the road.....I installed alot of polybutylene in the late 80 and rats loved to eat that too.....but people usually get the pipe repaired and its not 7 holes at once. Thats odd.

Protech · 03-03-2010, 10:02 PM

Here's one from an attic a few months ago. Little ******* chewed one section like he was eating a corn cob

Quote:

Originally Posted by TheMaster

I help cut the trees down for the road.....I installed alot of polybutylene in the late 80 and rats loved to eat that too.....but people usually get the pipe repaired and its not 7 holes at once. Thats odd.

waldrop · 03-03-2010, 11:05 PM

i had one like that two years ago ,in a big house 25,000 sft it was vacant for a year & half then guy from floridia buys the place for 5 mil as a hunting club. second weekend has brother-in-law in basement bathroom rat ate threw shower line after mixing vavle .had to cut the wall to get to it.

Everflow · 03-03-2010, 11:33 PM

We have good rats out where we live. They don't like pex. You guys should go feed them rats you have maybe saltine crackers make them thirsty, it's like money in the bank.

Pipe Rat · 03-04-2010, 12:46 AM

The Rats are thirsty here too but we use copper.

Chew on that. haha

jasondude · 03-05-2010, 09:26 AM

hahaha, love ittt.. Im sure they were wishing that they were tons nicer after that.

Jason Karitt

www.londonsurreyplumbers.co.uk

Protech · 05-02-2010, 02:36 PM

Welp, themaster was right. They debated the credit card charges.

I simply faxed them the pictures and a copy of the invoice and they were shot down though

TheMaster · 05-02-2010, 03:17 PM

Quote:

Originally Posted by Protech

Welp, themaster was right. They debated the credit card charges.

I simply faxed them the pictures and a copy of the invoice and they were shot down though

I dont understand why you think a signature prvents a person from filing a chargeback and winning. The signature just proves the cardholder was there and signed for the work to be done......The cardholder doesn't give chargeback rights up just because they signed for services.....if those services are not performed properly or they were misrepresented they can sure file a chargeback on you.

The credit card company takes many factors into account when they make a decision such as the credit worthiness of the cardholder and your record as a contractor along with your evidence.

I'm glad you got your money but it wasn't simple and they caused you trouble..I'm sure it made you feel good to win but was all that worth it AFTER THE JOB to get a few hundred? Dont put too much faith in your credit card company standing behind you everytime.....eventually they will piss you off.....it might just take a while.

TheMaster · 05-02-2010, 03:34 PM

I verified througha police officer that if I have a customer that refuses to pay me when I finish a job and BEFORE I leave the property I call them.....they will allow me to remove any materials from the house that i brought into that house. If they will not open the door when the cops arrive I could swear out a warrant for theft of property and they would be arrested when they run back across them for any reason. Labor would hafta be settled in court and they would not arrrest them based off unpaid labor.

That pissed me off...about the labor part and i told the cop that......he insisted our D.A. looks at that as a civil matter. He also said the best way to get all of you money is to go to court...but if your worried you have been scammed and you have an expensive piece of equipment in the residence it would be in your best intrest to have us come out and oversee the removal of such for your protection.

I asked him about a person going in to a sit down rest. and ordering food and not having enough money to pay for it......the cop said..."if they wait for us to get there they would not be arrested.....the rest. would hafta show they intentionally ate the food without having the money to pay and thats almost impossible to do without them admitting it or trying to run out the door...thats what we consider theft of service"

Phat Cat · 05-02-2010, 03:43 PM

Credit card cos. are just like insurance cos. They will roll over because it's not their money or reputation on the line.

We have never had a charge back, but it is spelled out in the agreement that they do have access to debit our account. Any attempts to close account would be a breach of contract.

The biggest lesson of all in this thread - TAKE PICTURES!!!

03-05-2010, 09:26 AM	#66
jasondude Junior Member Join Date: Mar 2010 Posts: 1 My Photos	hahaha, love ittt.. Im sure they were wishing that they were tons nicer after that. Jason Karitt www.londonsurreyplumbers.co.uk Last edited by Ron; 03-05-2010 at 11:08 AM..

05-02-2010, 02:36 PM	#67
Protech ٩(͡๏̯͡๏)۶ Join Date: Sep 2008 Location: Polk County, Florida Posts: 7,167 My Photos	Welp, themaster was right. They debated the credit card charges. I simply faxed them the pictures and a copy of the invoice and they were shot down though __________________ Plumber, Repiping, Replumbing, Leak Detection, Solar Water Heater, Drain Cleaner, Pipe Leak, Polk County Plumber, Lakeland Plumber, Winter Haven Plumber, Haines City Plumber, Bartow Plumber

05-02-2010, 03:43 PM	#70
Phat Cat Senior Member Join Date: Apr 2009 Posts: 5,106 My Photos	Credit card cos. are just like insurance cos. They will roll over because it's not their money or reputation on the line. We have never had a charge back, but it is spelled out in the agreement that they do have access to debit our account. Any attempts to close account would be a breach of contract. The biggest lesson of all in this thread - TAKE PICTURES!!! __________________ All that is necessary for the triumph of evil is that good men do nothing. – Edmund Burke

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03-03-2010, 11:05 PM	#63
waldrop master plumber Join Date: Dec 2009 Location: georgia Posts: 250 My Photos	i had one like that two years ago ,in a big house 25,000 sft it was vacant for a year & half then guy from floridia buys the place for 5 mil as a hunting club. second weekend has brother-in-law in basement bathroom rat ate threw shower line after mixing vavle .had to cut the wall to get to it.

03-03-2010, 11:33 PM	#64
Everflow Senior Member Join Date: Feb 2010 Location: Lakeside Posts: 107 My Photos	We have good rats out where we live. They don't like pex. You guys should go feed them rats you have maybe saltine crackers make them thirsty, it's like money in the bank.

03-04-2010, 12:46 AM	#65
Pipe Rat Where am I at? Join Date: Apr 2009 Location: St. Louis, Mo. Posts: 1,033 My Photos	The Rats are thirsty here too but we use copper. Chew on that. haha

05-02-2010, 03:34 PM	#69
TheMaster Registered Member Join Date: Jun 2009 Posts: 6,437 My Photos	I verified througha police officer that if I have a customer that refuses to pay me when I finish a job and BEFORE I leave the property I call them.....they will allow me to remove any materials from the house that i brought into that house. If they will not open the door when the cops arrive I could swear out a warrant for theft of property and they would be arrested when they run back across them for any reason. Labor would hafta be settled in court and they would not arrrest them based off unpaid labor. That pissed me off...about the labor part and i told the cop that......he insisted our D.A. looks at that as a civil matter. He also said the best way to get all of you money is to go to court...but if your worried you have been scammed and you have an expensive piece of equipment in the residence it would be in your best intrest to have us come out and oversee the removal of such for your protection. I asked him about a person going in to a sit down rest. and ordering food and not having enough money to pay for it......the cop said..."if they wait for us to get there they would not be arrested.....the rest. would hafta show they intentionally ate the food without having the money to pay and thats almost impossible to do without them admitting it or trying to run out the door...thats what we consider theft of service"