Protech

I didn't think so. Thank you for telling me about the finer details of the agreement that I have with visa, master card, american express, and discover. Apparently your vast knowledge extends even to documents that you have never seen.

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Plumber, Repiping, Replumbing, Leak Detection, Solar Water Heater, Drain Cleaner, Pipe Leak, Polk County Plumber, Lakeland Plumber, Winter Haven Plumber, Haines City Plumber, Bartow Plumber

Protech

"I'm going to debate the charges on my card" is right there with "I'm calling the BBB".

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Plumber, Repiping, Replumbing, Leak Detection, Solar Water Heater, Drain Cleaner, Pipe Leak, Polk County Plumber, Lakeland Plumber, Winter Haven Plumber, Haines City Plumber, Bartow Plumber

TheMaster

Nevermind the cedit card,but I know Visa will back me 100% if I have a problem......sombodys just gonna make a leak happen for you one day after you leave.....wait a few days and call you asking for your insurance companies phone number. Not a damn thing you can do about it,if they want to get you. If you piss sombody off....never make the mistake of thinking its over just because you got paid,its just not that simple.

Protech

That leak would be a GL claim and they would most likely be shot down due to the lack of proof not that it would effect me ether way.

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Plumber, Repiping, Replumbing, Leak Detection, Solar Water Heater, Drain Cleaner, Pipe Leak, Polk County Plumber, Lakeland Plumber, Winter Haven Plumber, Haines City Plumber, Bartow Plumber

TheMaster

Its alot different. People do it all the time and get their money back. Noland company had it done to them by a guy who ordered a custom shower door......he picked it up and went home and half ass installed it then complained to his credit card company because they wouldn't take it back.....the A-hole went up to Noland co and dropped the old shower door on the dock...took a pic of it and drove off.....Noland lost their money and had to give it back to american express. Thats the facts.......I know because i knew everyone that worked there and tried to use an american express card there and they didn't take it anymore.

TheMaster

nevermind that job.....how bout this job. You go to a house and replace a ballcock. alls good. The crook goes in and loosens the ballcock nut alittle and lets it flood for a few days.........game over your insurance is paying. maybe it would have been wise to do what they ask once your in over your head.....dont piss them off.

TheMaster

Exactly it would be a general liability claim. Nevermind a few hundred on a credit card,thats peanuts to what a Good general contractor and come up with on some water damage. Insurance companies dont give you the option to fight it in court either.....they take in both partys sides of the story and make a decision......you dont even get to go back and see the damage for yourself personally if the other party doesn't want you back to their house.

Master Mark

you make a very valid point there ....
If you make them mad at you, they can screw you much, much worse than you can screw them...

I have learned its better to just give them back their money than have a pissing contest with evil skum losers......and move on.

especially when they already asked you to lie for them, they will surely lie to their insurance company or Master Card against you???


I always pay my bills on master Card for this very reason.... you have 60 days to contest the bill....

I have paid for my 6,000 roof on master Card for that reason..... they cant head to the hills with my money for 60 days, if they screw up the job, I have them by the balls for 60 days..

you might as well throw in the towell now
instead of fighting with them.

give them back their money and move on....

Their is a 99% chance that master card will take their side.....

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God created man, Sam Colt made them equal."

http://www.youtube.com/watch?v=swkq2E8mswI

http://www.youtube.com/watch?v=tQMO1eyMRuM

TheMaster

Any customer thats suggests me lie about anything is a red flag and I dont work for them....even if they hint to it. If I'm already in bed with them I try to charm my way out of it.

smellslike$tome

A lady called unhappy a couple months ago. She was unhappy about the price she paid for us to install an outside clean out and said it didn't solve her problem. She had no access to her drain and I told her she needed a clean out because we thought she had a simple, partial, blockage somewhere between the house and septic but that we would not be able to access it from her roof and that if we had to pull a toilet it would cost more and she would be faced with having sewer equipment drug through her house for this instance and every other instance in the future without an outside clean out. She agreed, signed and we scheduled it for the next day. The next day I tested everything again just to be sure. Just as we were about to put a shovel in the ground we discovered water seeping up through the ground. I stop everything, go back in the house, explain to the lady that it seems to be a septic issue after all, explain that although the clean out is still a very good idea for future use it WILL NOT solve this problem and that she needs to call a septic company for that. I offer to tear up her signed service request since we will not be able to help her with her immediate problem but she says "no, lets go ahead and do it". So we go ahead and install it, clean the line real well leading to the tank, collect and we are on our way. She must not have done anything I guess about the septic because about 3 months after that we get a call from her, very upset, because she still has the same problem and not only that but she "found out that we grossly overcharged her". I asked her how she came to that conclusion and she said that "the other plumber told her that it shouldn't have cost more than $150.00 and I expect a refund" Well I knew she was out of her mind but I was out in the field and told her I would call her back after I had a chance to review her ticket. Got back to the office and everything was perfectly clear on the invoice. Called her back and explained that we had done everything we had promised plus some other things that she had not been charged for, that we had explained very clearly to her that the clean out would not solve her problem and had offered to tear up her signed service request, she had elected to proceed and therefore we would not refund her money. I told her I didn't know what plumbing company she had been talking to but that even the handymen wouldn't hand dig a 3' hole in the ground underneath a large holly bush and install a clean out for $150.00. She said she would be calling the BBB and I told her to do whatever she felt she needed to do but that we had all of our paper work in order, had honored our contract, and would be more than happy to discuss it with the BBB.

We haven't heard from the BBB or her since.