Defective water heater (40) gallon gas, new - Page 2 - Plumbing Zone

Protech · 03-14-2010, 03:03 AM

They must have plenty of warranty claims on those. The last few I did the lady in the claims dept sounded like she had gone thru the whole process a thousand times. She was talking to other people while talking to me and giving step be step instructions on how to retro fit the new circuit board in.

Quote:

Originally Posted by Redwood

Oh maybe you should check out their Energy Smart Electric water Heaters then...

CBP · 03-14-2010, 01:00 PM

Whirlpool/American WH has several class action lawsuits in several states. They do have a new rebuild kit for the burner assy. Haven't had any problems with the ones I've repaired with the kit, but time will tell. Moreso than the product, was the cust. service. For the longest time, they denied that there was even a problem

GREENPLUM · 03-14-2010, 01:09 PM

can anyone prove that one heater is better than the other? Id bet that they ALL have about the same fail rate.

breid1903 · 03-15-2010, 08:46 AM

you should be paid for every second. period. this is HIS wh not yours. period. breid.................

njoy plumbing · 03-15-2010, 12:55 PM

Their problem for sure, even though you with the "customer first" policey will try to help them out. I have had near the same experience and as it turned out I did not spend very much time diagnosing the ground water issue. I tell my customers up front if they supply the equipment, they are 100% responsible for any call backs not related to install. Never had any issues with this approach.

Tankless · 03-15-2010, 05:36 PM

Wrong thread

copperhead · 03-17-2010, 07:22 PM

Tell him to cut the pipes just above the water heater and get a new water heater and a new sump pump. mo money, mo money.

njoy plumbing · 03-17-2010, 08:29 PM

Quote:

Originally Posted by copperhead

Tell him to cut the pipes just above the water heater and get a new water heater and a new sump pump. mo money, mo money.

Read op's post

Roy · 03-18-2010, 02:41 AM

Honestly folks, I have a GE gas 40 gallon unit in my own residence, no problems yet after 7 yrs still going stong, plumbed with soft water going the into unit, and holding up well. I have also have good sucess with
American water heaters, in Calif all our water heater units changed within the past 6 yrs with the flame guard protection, and low no nox burners.

03-15-2010, 08:46 AM	#14
breid1903 Senior Member Join Date: Feb 2009 Location: fulton, indiana Posts: 600 My Photos	roy you should be paid for every second. period. this is HIS wh not yours. period. breid.................

03-15-2010, 05:36 PM	#16
Tankless Always Something Join Date: Jun 2008 Location: Santa Barbara / Ventura Posts: 1,347 My Photos	Wrong thread __________________ "It's now. You just go for it now and you worry about the future and the past later." -Steve Nash And when I leave come together like butt cheeks -Grits n Gravy Last edited by Tankless; 03-15-2010 at 05:38 PM.. Reason: brain dead moment

03-18-2010, 02:41 AM	#19
Roy owner/ operator Join Date: Feb 2010 Posts: 13 My Photos	40 gallon water heater Honestly folks, I have a GE gas 40 gallon unit in my own residence, no problems yet after 7 yrs still going stong, plumbed with soft water going the into unit, and holding up well. I have also have good sucess with American water heaters, in Calif all our water heater units changed within the past 6 yrs with the flame guard protection, and low no nox burners.

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03-14-2010, 01:00 PM	#12
CBP The Backflow Guy Join Date: Feb 2010 Location: Northern Illinois Posts: 68 My Photos	Whirlpool/American WH has several class action lawsuits in several states. They do have a new rebuild kit for the burner assy. Haven't had any problems with the ones I've repaired with the kit, but time will tell. Moreso than the product, was the cust. service. For the longest time, they denied that there was even a problem

03-14-2010, 01:09 PM	#13
GREENPLUM Senior Member Join Date: Jul 2008 Location: ... Posts: 2,312 My Photos	can anyone prove that one heater is better than the other? Id bet that they ALL have about the same fail rate.

03-15-2010, 12:55 PM	#15
njoy plumbing Senior Member Join Date: May 2009 Location: Stratmore, Ab. Canada Posts: 592 My Photos	Their problem for sure, even though you with the "customer first" policey will try to help them out. I have had near the same experience and as it turned out I did not spend very much time diagnosing the ground water issue. I tell my customers up front if they supply the equipment, they are 100% responsible for any call backs not related to install. Never had any issues with this approach.

03-17-2010, 07:22 PM	#17
copperhead Member Join Date: Dec 2009 Location: lehigh valley pa. Posts: 63 My Photos	Tell him to cut the pipes just above the water heater and get a new water heater and a new sump pump. mo money, mo money.