Customer supplied fixtures - Page 2 - Plumbing Zone

jeffreyplumber · 02-12-2010, 12:14 PM

Those Insurance co will settle sometimes rather than fight for the truth. They are happy to go for only 8500 I guess. The worst thing is mold you spill a glass of water and its like the end of the world, like hazedous material or something

OldSchool · 02-12-2010, 06:48 PM

You must have gave them the name of your insurance company for this to happen like you said it did. When they would have contacted me about the faucet I would have told them it has nothing to do with our company and tell them to contact their insurance. Even if their insurance called I would still hold firm and tell them we are not responsible. There is no way you could be held responsible for a customer supplied fixture that had started leaking from a cracked part supplied from the manufacturer.

jeffreyplumber · 02-12-2010, 07:56 PM

They can claim it was over tightened. Ive pulled faucets that looked good but when its tight the crack expands . And if someone tightened really really tight , Is that the manufactures fault? Thats a way to pass the buck.
I think you can have this problem wether you buy the part or customer buys it. Chances are better for you If you let them supply, Of cource if you think a product is junk, you should tell them . You have no control over your insurance co, Even though you might be right they feel its cheaper to pay that sucks. If it went to court I think you would not be liable, Unless your installation was faulty or you failed to properly test the faucet, or there was something obviously wrong that should have been seen by the installer than its not your fault

OldSchool · 02-13-2010, 10:32 AM

Quote:

Originally Posted by jeffreyplumber

They can claim it was over tightened. Ive pulled faucets that looked good but when its tight the crack expands . And if someone tightened really really tight , Is that the manufactures fault? Thats a way to pass the buck.
I think you can have this problem wether you buy the part or customer buys it. Chances are better for you If you let them supply, Of cource if you think a product is junk, you should tell them . You have no control over your insurance co, Even though you might be right they feel its cheaper to pay that sucks. If it went to court I think you would not be liable, Unless your installation was faulty or you failed to properly test the faucet, or there was something obviously wrong that should have been seen by the installer than its not your fault

yes it would still be the manufacturer fault. The liablity is that of the manufacturer. The contract is between the consumer and the store the consumer purchased the faucet and the manufacturer. You should not admit liability upon yourself for defective workmanship from manufacturer that you had nothing to do with other than install.

In Canada we have a principal of Law which is called "clean hands".
This is where you can not hold someone liable if you had a hand in it.
The customer had a hand in it as they chose the fixture (depending on cost or looks). They are responsible to ensure that they have choosen a product that will not be a potential problem. You should write on your bill customer supplied fixture not responsible for repair or warranty and incidental damage. Hold the customer liable and get his insurance to pay.

caseysbuilding · 02-15-2010, 04:49 PM

I like the idea of HO supplying fixtures. We waste a lot of time dealing with them.

PLUMBER_BILL · 02-15-2010, 06:01 PM

Quote:

Originally Posted by jeffreyplumber

When I did custom home we always let them buy fixtures. I liked not warranty them and having to deal with going aroumd and around choosing what they want

Personally I like to supply my customers fixtures, faucets, and what ever else they might need. Why? I feel my expertise is why they called in the first place. Sometimes I can't sell because of the ......

Call this a refresher I posted this a couple of months ago.

http://www.plumbingzone.com/attachme...ap-massive.doc

KCplumber · 02-15-2010, 10:41 PM

Nice post Plumber Bill, I like your company policy.

Our local Fergie has a beautiful new showroom, I send customers in & the

Fergie showroom manager knows what I like to install & makes sales for

me. Simple, there job is sales, I don't spend any time at it, just enjoy the

mark-up

Alan · 02-17-2010, 01:49 AM

Quote:

Originally Posted by caseysbuilding

I like the idea of HO supplying fixtures. We waste a lot of time dealing with them.

We waste more time going back and forth to jobsites trying to put their crap together, then calling to tell them they are missing parts, and going back again to see that they got 1 part for one of the fixtures, but forgot the other 3, and still need part #2 for the first fixture in question. Now we have to go back and wait for them to call again so we can go see if they got the right part this time. It's like holding hands with my kids.

OldSchool · 02-17-2010, 09:02 AM

Quote:

Originally Posted by Alan

We waste more time going back and forth to jobsites trying to put their crap together, then calling to tell them they are missing parts, and going back again to see that they got 1 part for one of the fixtures, but forgot the other 3, and still need part #2 for the first fixture in question. Now we have to go back and wait for them to call again so we can go see if they got the right part this time. It's like holding hands with my kids.

Its worse if you have to take them shopping....the man hours wasted showing them product is much greater than putting up with a missing part.

jeffreyplumber · 02-18-2010, 11:51 AM

I dont have the patience or good enough custumers. To sell them fixtures.
I can certainly understand a company that wont install what they dont supply. I think different geographic location has something to do with how buisnesss operates. In so cal there are so many places a home owner can go to pick fixtures. They get good prices as well! But a good full service company, I suppose should sell everything to complete their trade. Id be happy to send a custumer to Fergeys and mark it up 20% but not everyone wants cookie cutter parts. No you got to go to more than just one place.

02-15-2010, 04:49 PM	#15
caseysbuilding Brian the plumber Join Date: Mar 2009 Location: Charleston, WV Posts: 50 My Photos	I like the idea of HO supplying fixtures. We waste a lot of time dealing with them. __________________ Check out my pictures athttp://www.caseysbuilding.com

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02-12-2010, 12:14 PM	#11
jeffreyplumber Senior Member Join Date: Dec 2009 Location: highland ca Posts: 237 My Photos	Those Insurance co will settle sometimes rather than fight for the truth. They are happy to go for only 8500 I guess. The worst thing is mold you spill a glass of water and its like the end of the world, like hazedous material or something

02-12-2010, 06:48 PM	#12
OldSchool SharkBite Certified Join Date: Jan 2010 Location: Ontario Canada Posts: 3,654 My Photos	You must have gave them the name of your insurance company for this to happen like you said it did. When they would have contacted me about the faucet I would have told them it has nothing to do with our company and tell them to contact their insurance. Even if their insurance called I would still hold firm and tell them we are not responsible. There is no way you could be held responsible for a customer supplied fixture that had started leaking from a cracked part supplied from the manufacturer.

02-12-2010, 07:56 PM	#13
jeffreyplumber Senior Member Join Date: Dec 2009 Location: highland ca Posts: 237 My Photos	They can claim it was over tightened. Ive pulled faucets that looked good but when its tight the crack expands . And if someone tightened really really tight , Is that the manufactures fault? Thats a way to pass the buck. I think you can have this problem wether you buy the part or customer buys it. Chances are better for you If you let them supply, Of cource if you think a product is junk, you should tell them . You have no control over your insurance co, Even though you might be right they feel its cheaper to pay that sucks. If it went to court I think you would not be liable, Unless your installation was faulty or you failed to properly test the faucet, or there was something obviously wrong that should have been seen by the installer than its not your fault

02-15-2010, 10:41 PM	#17
KCplumber Senior Member Join Date: Dec 2009 Location: Titletown USA Posts: 208 My Photos	Nice post Plumber Bill, I like your company policy. Our local Fergie has a beautiful new showroom, I send customers in & the Fergie showroom manager knows what I like to install & makes sales for me. Simple, there job is sales, I don't spend any time at it, just enjoy the mark-up

02-18-2010, 11:51 AM	#20
jeffreyplumber Senior Member Join Date: Dec 2009 Location: highland ca Posts: 237 My Photos	I dont have the patience or good enough custumers. To sell them fixtures. I can certainly understand a company that wont install what they dont supply. I think different geographic location has something to do with how buisnesss operates. In so cal there are so many places a home owner can go to pick fixtures. They get good prices as well! But a good full service company, I suppose should sell everything to complete their trade. Id be happy to send a custumer to Fergeys and mark it up 20% but not everyone wants cookie cutter parts. No you got to go to more than just one place.