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Old 01-12-2014, 04:01 PM   #71
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Old 01-12-2014, 04:09 PM   #72
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Old 01-12-2014, 04:13 PM   #73
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To me it is what makes me competitive. It's only takes an extra 10-15 mins per job to use the camera. I charge slightly higher than most drain cleaners in my area with the exception of our local franchise rip offs but the service the customer receives is much better. We work off tarps and thoroughly clean up after each job. Customer gets to see the drain prior to any work and make a decision for themselves. No need to sell a job the camera does it for me
I have a top of the line Ridgid camera system so I charge for it. 300 bucks for the 1st hour, 125 each additional. That's less than most of the other companies in my area. Problem is most people don't want to pay for the extra cost. There's a lot of competition around here, some guys as little as 50 bucks. You and I know that you get what you pay for, but unfortunately many in my customer base just don't see the value in paying more for better service. I too put down drop cloths, very neat, very thorough, honest, reliable. All that costs more. Once I get a new customer, I usually retain them. But it's hard to convince a price shopper over the phone to choose me even though I cost a little more. Not when all there concerned about is how much how much. That being said I refuse to lower my prices. I feel that I'm a bargain when you factor in the level of service that you receive.
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Old 01-12-2014, 04:17 PM   #74
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I've cleared a lot of lines and can tell a lot by the feel of the cable and what the blade pulls back but I still run my camera each time. I promote "no guess work" as a part of my pitch. If I strictly went on experience and feel I would be missing a lot of sales opportunities and I would be wrong about my assessment sometimes. Clearly your system is working for you and that's great. I just like to know definitively what's exactly going on in their line. I also run it up the line to see if there's a jetting opportunity from the kitchen/washer line. I will give a year warranty if I inspect the line and find no major issues like a break. Even with some root intrusion I have given a year warranty. I always invite the customer to watch while I run the camera so if there are no issues we can both see. What is the deciding factors for you to run your camera and why not run it each time? Just curious. I am not saying you should change your method.
Deciding factors for me would be whether or not I believe the line will clog again soon or if I can't clean it properly. If I can pass a full blade and I don't feel anything odd, then I can confidently say that the line will last. No need to drop an extra 300 bucks to see it on a monitor when I can see it through my hands. That being said, if my market allowed videos of every job, I would. It does set you apart from the competition and there is a certain "wow" factor with a camera. There's just so much competition around here, some of it cut throat. I have to take that into consideration when it comes to deciding how I operate.
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Old 01-12-2014, 04:25 PM   #75
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I'll give you guys an example. I solicit property managers all the time. Guys and Gals with anything from 5 to 50 buildings, some more. They want great service and a great price. There's no way I could cover the cost of video inspections in my prices and still be competitive enough to lure them away. They are very price conscious. Whenever they call me for the 1st time they always talk price. If you charge 5 bucks more than the next guy, some wont use you. It frustrates me greatly.
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Old 01-12-2014, 05:16 PM   #76
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Deciding factors for me would be whether or not I believe the line will clog again soon or if I can't clean it properly. If I can pass a full blade and I don't feel anything odd, then I can confidently say that the line will last. No need to drop an extra 300 bucks to see it on a monitor when I can see it through my hands. That being said, if my market allowed videos of every job, I would. It does set you apart from the competition and there is a certain "wow" factor with a camera. There's just so much competition around here, some of it cut throat. I have to take that into consideration when it comes to deciding how I operate.
Makes sense for your area and for dealing with property managers. I would probably do the same in your situation. In my area free camera inspections w/ a line cleaning has become the norm and I avg a couple sewer repairs or replacements a week. I don't push replacing hard, though. Most of my customers love watching the video and will frequently tell me that the previous plumber wouldn't let them watch. I would say that the camera has sold more jobs than I ever have.

I love the before and after vids I make when jetting. They help sell future jet jobs being most customers aren't familiar with jetting being most plumbers don't offer it.
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Old 01-12-2014, 05:27 PM   #77
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I have a top of the line Ridgid camera system so I charge for it. 300 bucks for the 1st hour, 125 each additional. That's less than most of the other companies in my area. Problem is most people don't want to pay for the extra cost. There's a lot of competition around here, some guys as little as 50 bucks. You and I know that you get what you pay for, but unfortunately many in my customer base just don't see the value in paying more for better service. I too put down drop cloths, very neat, very thorough, honest, reliable. All that costs more. Once I get a new customer, I usually retain them. But it's hard to convince a price shopper over the phone to choose me even though I cost a little more. Not when all there concerned about is how much how much. That being said I refuse to lower my prices. I feel that I'm a bargain when you factor in the level of service that you receive.
Mine wasn't cheap either. 14k

It's just another tool the way I use it
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Old 01-12-2014, 05:35 PM   #78
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Quote:
Originally Posted by Unclog1776

Mine wasn't cheap either. 14k

It's just another tool the way I use it
14000!? That's insane how long will it take you to pay that off? If that's the price for a decent cam I may never get one at the rate I'm going.
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Old 01-12-2014, 05:39 PM   #79
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Mine wasn't cheap either. 14k It's just another tool the way I use it
I paid 12500 but easily should of paid more. I bought three complete systems so I really beat them up on the price. I took one, a friend took the other two. Took me 6 months to pay it off. Real solid investment.
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Old 01-12-2014, 05:45 PM   #80
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I paid 12500 but easily should of paid more. I bought three complete systems so I really beat them up on the price. I took one, a friend took the other two. Took me 6 months to pay it off. Real solid investment.
Wow six months, I have nowhere near that kind of volume right now I do primarily plumbing but would like to start doing more drain work I have experience just can't come up with funds to get the equipment.
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