Scott K

I'm sure many of you deal with specific manufacturers and their reps regularly as you carry certain products as part of your offering. You may have gone to their factory training, or have a good relationship with a good local rep (or both). I don't want this to focus on the bad, only on the positive expieriences (don't' want to create a pissing match). But I'd appreciate it if you mentioned some of your favourtie manufacturers and why you are a fan of them? Not just good products, I want to hear stories of support, interaction, etc. Perhaps it's the way the company is run, or the tour of the factory and the way they build their products, or the fact it's American made still, or the factory training and how they support their product every step of the way? What keeps you on the bandwagon? And has your faith wavered at all?

RealLivePlumber

AY Mcdonald.

We install alot of their water driven sump pumps. I had a problem with one, (bad switch) and the rep made it right, and was easy to contact. Pluse he checked in to make sure all was good. They are a pretty big company, and the guy treated us like we were his biggest customer, and were only a 2 man shop.

Great customer service.

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RealLivePlumber
You can make it happen, you can watch it happen, or you can wonder wtf happened.
Phil Harris 2009

TheMaster

I like Delta faucets but not a fan of recent changes they have made. I get the best support from the rep that you can possibly get from anyone anywhere. He's been the rep for years and it shows...he knows his product.

Protech

Briggs

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Plumber, Repiping, Replumbing, Leak Detection, Solar Water Heater, Drain Cleaner, Pipe Leak, Polk County Plumber, Lakeland Plumber, Winter Haven Plumber, Haines City Plumber, Bartow Plumber

njoy plumbing

Toto, Moen, Triangle Tube boilers, Coleman furnaces.
Mostly because of their warranty and support. But mostly because I have grown accustomed to their reliability.

SummPlumb

Delta, Kohler, Jones Stephens, Charlotte, Flowgaurd Gold, Zurn, Nibco, Zoeller, Oatey, etc..

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"The Plumbing Guru"

ckoch407

Gerber, because they make an excellent toilet and faucet and do not sell them in box stores. Not bad on their prices for the quality they give either. They are one of the few manufacturers left that are pro plumber.

ckoch407

Uponor because they have a great product, will come to your shop to train and certify everybody, and they have great support. The first job I did with Uponor they came out with a truckload of tools and material and let us use every bit of what they had and was on site all day to see it though. I probably used $1500+ worth of stuff off their truck. Also a favorite of mine because they cannot be bought in box stores. You have to be certified to install their product for them to honor their warranty. They are also fighting to make residential fire sprinklers mandatory and to keep it in the scope of plumbing license so you dont need extra licenses to do it.

PlungerJockey

Delta great product, easy to find parts

Toto, In my opinion the best toilets in the world

Bradford White water heaters, if there is a problem I don't have to call in with the serial# and wait 3 days to get parts. However that may have change with the introduction f the new Icon system.

Rinnai, I don't install a lot of them, but the make a good product.

I've installed some Huntington brass faucets for some of my crackpad leasing customers and they have held up really well for cheap faucet

I only use Wilkins prvs and rpzs

Other than that I have no other brand loyalties, I try to avoid Watts ball valves I've had bad luck with them

jimclemmer

hey friends......
I am great fan of delta faucets because they have great products, easy to find parts, cheaper then other, good services and it is most popular company.

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Hot Water Heater Replacement