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Old 08-04-2008, 10:27 PM   #21
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As A customer is writing a check ,,,, " Oh , can I show you ONE more thing " .

WTF ,,, you knew it the whole time ,,,you just want something for free !!

A-HOLE

Cal

yep then you give them a price and they say ahhh never mind thought it would be cheaper....
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Old 08-04-2008, 11:11 PM   #22
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yep then you give them a price and they say ahhh never mind thought it would be cheaper....
I have made customers write me two checks in those situations...seriously.
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Old 08-04-2008, 11:41 PM   #23
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I have made customers write me two checks in those situations...seriously.
Just did that a week or so ago. Nothing is free

In Christ,

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Old 08-10-2008, 11:57 AM   #24
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It's worse 'after' you've put all of your tools away & they give you the BTW !?!

Rex's answer is usually what I hear too.
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Old 08-10-2008, 12:00 PM   #25
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People who say "hot water heater". Just bugs me
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Old 08-10-2008, 12:06 PM   #26
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Exactly, when do you heat 'hot water'
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Old 08-10-2008, 12:37 PM   #27
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It's worse 'after' you've put all of your tools away & they give you the BTW !?!

Rex's answer is usually what I hear too.
This is why you ask them "Is there anything else I might help you with today" after you complete the task list but before you put everything up.

Never get upset about the request for additional work to be done since this means more revenue which is why you are in business to begin with isn't it, more revenue?

How does someone complain about a customer asking for more work to be done and then complain that business is slow or bad?
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Old 08-10-2008, 12:41 PM   #28
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This is why you ask them "Is there anything else I might help you with today" after you complete the task list but before you put everything up.

Never get upset about the request for additional work to be done since this means more revenue which is why you are in business to begin with isn't it, more revenue?

How does someone complain about a customer asking for more work to be done and then complain that business is slow or bad?
Good answer.
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Old 08-10-2008, 01:10 PM   #29
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Are you guys and gal always on the lookout for additional work on a service call.
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Old 08-10-2008, 01:13 PM   #30
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Are you guys and gal always on the lookout for additional work on a service call.
Yes.
After I finish the initial work, I always ask my customer's if there is anything else I can help them with...often they have me check a toilet or something.
Also, I like to check the pressure on every house, often they need a new pressure regulator.
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