As a rule, the only service I do is warranty work on product we sold and installed. That said, there have been exceptions. Reading the threads on live and dead animals brought back a memory.
A GC customer called with a problem. His client, a local college, had a grease trap in a dining facility that apparently was leaking and had been leaking for quite some time. It was built into a raised floor over a crawl space and it serviced, among other things, a soda fountain. The leak was mature enough that the sugar in the fountain syrup mixed with god knows what else was fermenting and quite odiferous. Got so bad that you could tell which way the wind was blowing just by the reaction of people in the vicinity of the building. And the school's maintenance crews wanted no part of it.
Upon investigation, I made him a proposition. First, I said I'd replace the interceptor. Second, there would be no quote and the bill would be what it was. He and the school would have to agree with my terms or get another turd herder. They said, "Fine, when can you start?"
We bought a couple of 50# bags of lime, crawled under the building with suits and masks and spread the powder over every inch of contaminated soil we could find. Then we let it sit for a couple of days, went back and changed out the trap. Once the smell went away, the repair was no big deal. And, payment was swift and complete.
A GC customer called with a problem. His client, a local college, had a grease trap in a dining facility that apparently was leaking and had been leaking for quite some time. It was built into a raised floor over a crawl space and it serviced, among other things, a soda fountain. The leak was mature enough that the sugar in the fountain syrup mixed with god knows what else was fermenting and quite odiferous. Got so bad that you could tell which way the wind was blowing just by the reaction of people in the vicinity of the building. And the school's maintenance crews wanted no part of it.
Upon investigation, I made him a proposition. First, I said I'd replace the interceptor. Second, there would be no quote and the bill would be what it was. He and the school would have to agree with my terms or get another turd herder. They said, "Fine, when can you start?"
We bought a couple of 50# bags of lime, crawled under the building with suits and masks and spread the powder over every inch of contaminated soil we could find. Then we let it sit for a couple of days, went back and changed out the trap. Once the smell went away, the repair was no big deal. And, payment was swift and complete.