American Water Heater Company - Craftmaster - Whirlpool Water Heater - DEFECTIVE - Page 5 - Plumbing Zone

TheMaster · 11-18-2009, 10:52 AM

Quote:

Originally Posted by Mike073175

American heater are nothing but a public nuisance, get rid of this garbage.
http://www.crockettplumbing.com

What does this crappy website/family photo album have to do with this thread?

Pipedoc · 11-18-2009, 01:05 PM

Quote:

Originally Posted by Mike073175

American heater are nothing but a public nuisance, get rid of this garbage.
http://www.crockettplumbing.com

How about an intro in the intro section Mike. Or are you just spamming?

TheMaster · 11-18-2009, 07:59 PM

Just alittle side note......American water heater co in TN... HATES TO HONOR THEIR WARRANTY AND WILL DO ANYTHING AND EVERYTHING TO PISS YOU OFF SO YOU WILL DROP IT. THEY ARE THE WORST OF THE WORST. THATS AMERCIAN WATER HEATER CO. THAT ALSO MAKES WHIRLPOOL. THE LADY WAS VERY VERY RUDE. I WILL NEVER BUY ANOTHER ONE OF THEIR PRODUCTS AGAIN AND WILL ADVISE AGAINST ANYONE ELSE BUYING ONE EITHER. I HOPE SOMBODY AT THAT COMPANY READS THIS.....YOU CAN BLAME THE A LADY IN THE WARRANY DEPT. She cost you alot of money today. I use to stay out of a customers choice in water heaters but now I will advise against anything to do or made by AMERICAN water heater manufacturing co. in TN. also the makers of flamelock,whirlpool hot water heaters. U S craftmaster water heater manufacturing co warranty is more trouble than its worth.

Protech · 11-18-2009, 08:43 PM

You guys are making me take another look at bradford white. This many plumbers can't be wrong (even though I've had no problems)

service guy · 03-13-2010, 09:44 PM

I had this problem today on my last call. Previous clients, retired low-income seniors. 2003 Whirlpool "flame guard" water heater.

The pilot won't stay lit...bad thermocouple. Also a bad expansion tank which I changed. I TRIED AND TRIED to convince the clients to let me replace this POS, since it is the worst water heater in the history of the universe, AND its out of warranty. They can't afford it, bottom line, probably living off of social security.
So I call lowe's and they have FREE burner assemblies complete with thermocouple and the new thermal switch thingamjig.

So I remove the old burner assembly, remembering to change the burner orifice as directed, and I connect the new thermocouple along with the thermal switch that now comes with it, and everything else. AND IT STILL won't stay lit. Still acts like a bad thermcouple.

SO I call whirlpool and tell them I think it must be the gas control. So now I have to order the gas control too. Customer still has no hot water, and doesn't even have the money to let me replace the heater.

Out of the goodness of my heart, I just charged them for the TXT, and told them I won't charge them anything for the burner labor, at least until I get the gas valve and get it working. And I warned them that the heater could go bad at any time, and its out of warranty, and this is a bad investment what they are doing...no choice, they have to go with the cheapest option.

What a pain...

Now I gotta order the gas control, and go BACK to this POS.

ChrisConnor · 03-13-2010, 10:10 PM

Not exactly on topic, but it does have something to do with American Water Heaters.

I had an American Water Heater leaker on February 11. So I call tech support, which is in India of course, and I talk to a lady named "Catherine".

So as the call goes on I ask "Catherine" if she's married, ever been to America, just making small talk while she's getting my return numbers for the leaker She says "no, but she'd like to very much".

Well, the following Saturday night, I get a call from a ++918 telephone number and it's the Indian lady "Catherine" wanting to talk to me. She spoke briefly, apologized for calling and got off the phone. She called again on Valentine's Day, leaving me a message to tell me "Happy Valentine's Day.So obviously she thinks I might be interested in marriage/her coming to America.
She has called in the middle of the night several times and left messages giving her age (19) and her call back number. She didn't call for a couple of weeks, but she called again Tuesday, but left no message this time.

TheMaster · 03-13-2010, 10:13 PM

Quote:

Originally Posted by service guy

I had this problem today on my last call. Previous clients, retired low-income seniors. 2003 Whirlpool "flame guard" water heater.

The pilot won't stay lit...bad thermocouple. Also a bad expansion tank which I changed. I TRIED AND TRIED to convince the clients to let me replace this POS, since it is the worst water heater in the history of the universe, AND its out of warranty. They can't afford it, bottom line, probably living off of social security.
So I call lowe's and they have FREE burner assemblies complete with thermocouple and the new thermal switch thingamjig.

So I remove the old burner assembly, remembering to change the burner orifice as directed, and I connect the new thermocouple along with the thermal switch that now comes with it, and everything else. AND IT STILL won't stay lit. Still acts like a bad thermcouple.

SO I call whirlpool and tell them I think it must be the gas control. So now I have to order the gas control too. Customer still has no hot water, and doesn't even have the money to let me replace the heater.

Out of the goodness of my heart, I just charged them for the TXT, and told them I won't charge them anything for the burner labor, at least until I get the gas valve and get it working. And I warned them that the heater could go bad at any time, and its out of warranty, and this is a bad investment what they are doing...no choice, they have to go with the cheapest option.

What a pain...

Now I gotta order the gas control, and go BACK to this POS.

When I get a dead water heater call I ask for the brand and model number,no need to go out if you dont have the parts or cant get them.

ChrisConnor · 03-13-2010, 10:25 PM

Quote:

Originally Posted by TheMaster

When I get a dead water heater call I ask for the brand and model number,no need to go out if you dont have the parts or cant get them.

That's what I do if it's a Whirlpool or American, I just ask for the m# and S#,but I will respond for other brands as it's not always a bad part, I've been on calls on other brands where somebody set it to "vacation" or low or the bottom is full of lint. The State Water Heater distributor gave me an attachment for the shop vac to vacuum lint from the screen below, but before that I just used a Libman dryer lint brush. Now I use both.

service guy · 03-13-2010, 10:47 PM

Quote:

Originally Posted by TheMaster

When I get a dead water heater call I ask for the brand and model number,no need to go out if you dont have the parts or cant get them.

I SHOULD have done this. It was a previous client, so I just jumped in the van after finishing my lunch break. I wish I had never even TOUCHED the flameguard junk.

422 plumber · 03-14-2010, 11:21 AM

Quote:

Originally Posted by ChrisConnor

Not exactly on topic, but it does have something to do with American Water Heaters.

I had an American Water Heater leaker on February 11. So I call tech support, which is in India of course, and I talk to a lady named "Catherine".

So as the call goes on I ask "Catherine" if she's married, ever been to America, just making small talk while she's getting my return numbers for the leaker She says "no, but she'd like to very much".

Well, the following Saturday night, I get a call from a ++918 telephone number and it's the Indian lady "Catherine" wanting to talk to me. She spoke briefly, apologized for calling and got off the phone. She called again on Valentine's Day, leaving me a message to tell me "Happy Valentine's Day.So obviously she thinks I might be interested in marriage/her coming to America.
She has called in the middle of the night several times and left messages giving her age (19) and her call back number. She didn't call for a couple of weeks, but she called again Tuesday, but left no message this time.

That's great, a long, long, long distance stalker.

11-18-2009, 07:59 PM	#43
TheMaster Registered Member Join Date: Jun 2009 Posts: 6,437 My Photos	Just alittle side note......American water heater co in TN... HATES TO HONOR THEIR WARRANTY AND WILL DO ANYTHING AND EVERYTHING TO PISS YOU OFF SO YOU WILL DROP IT. THEY ARE THE WORST OF THE WORST. THATS AMERCIAN WATER HEATER CO. THAT ALSO MAKES WHIRLPOOL. THE LADY WAS VERY VERY RUDE. I WILL NEVER BUY ANOTHER ONE OF THEIR PRODUCTS AGAIN AND WILL ADVISE AGAINST ANYONE ELSE BUYING ONE EITHER. I HOPE SOMBODY AT THAT COMPANY READS THIS.....YOU CAN BLAME THE A LADY IN THE WARRANY DEPT. She cost you alot of money today. I use to stay out of a customers choice in water heaters but now I will advise against anything to do or made by AMERICAN water heater manufacturing co. in TN. also the makers of flamelock,whirlpool hot water heaters. U S craftmaster water heater manufacturing co warranty is more trouble than its worth. Last edited by TheMaster; 11-18-2009 at 08:03 PM..

11-18-2009, 08:43 PM	#44
Protech ٩(͡๏̯͡๏)۶ Join Date: Sep 2008 Location: Polk County, Florida Posts: 7,150 My Photos	You guys are making me take another look at bradford white. This many plumbers can't be wrong (even though I've had no problems) __________________ Plumber, Repiping, Replumbing, Leak Detection, Solar Water Heater, Drain Cleaner, Pipe Leak, Polk County Plumber, Lakeland Plumber, Winter Haven Plumber, Haines City Plumber, Bartow Plumber

03-13-2010, 09:44 PM	#45
service guy waterheaterzone.com Join Date: Jun 2008 Location: The Universe Posts: 2,043 My Photos	I had this problem today on my last call. Previous clients, retired low-income seniors. 2003 Whirlpool "flame guard" water heater. The pilot won't stay lit...bad thermocouple. Also a bad expansion tank which I changed. I TRIED AND TRIED to convince the clients to let me replace this POS, since it is the worst water heater in the history of the universe, AND its out of warranty. They can't afford it, bottom line, probably living off of social security. So I call lowe's and they have FREE burner assemblies complete with thermocouple and the new thermal switch thingamjig. So I remove the old burner assembly, remembering to change the burner orifice as directed, and I connect the new thermocouple along with the thermal switch that now comes with it, and everything else. AND IT STILL won't stay lit. Still acts like a bad thermcouple. SO I call whirlpool and tell them I think it must be the gas control. So now I have to order the gas control too. Customer still has no hot water, and doesn't even have the money to let me replace the heater. Out of the goodness of my heart, I just charged them for the TXT, and told them I won't charge them anything for the burner labor, at least until I get the gas valve and get it working. And I warned them that the heater could go bad at any time, and its out of warranty, and this is a bad investment what they are doing...no choice, they have to go with the cheapest option. What a pain... Now I gotta order the gas control, and go BACK to this POS. __________________ Water Heater Reviews and Water Heater Information

Thread Tools
Show Printable Version Email this Page
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
craftmaster water heater	TheMaster	Plumbing Pictures	14	09-16-2009 09:17 AM
Your water heater?	Song Dog	General Plumbing Discussion	41	07-06-2009 11:14 AM
gas water heater help	express	Residential Plumbing	9	07-04-2009 04:14 PM
American Water Heater	22rifle	General Plumbing Discussion	18	06-28-2009 02:41 PM
My Water Heater	Ron	Residential Plumbing	27	09-19-2008 06:43 PM

03-13-2010, 10:10 PM	#46
ChrisConnor Senior Member Join Date: Dec 2009 Location: Georgia Posts: 1,397 My Photos	Not exactly on topic, but it does have something to do with American Water Heaters. I had an American Water Heater leaker on February 11. So I call tech support, which is in India of course, and I talk to a lady named "Catherine". So as the call goes on I ask "Catherine" if she's married, ever been to America, just making small talk while she's getting my return numbers for the leaker She says "no, but she'd like to very much". Well, the following Saturday night, I get a call from a ++918 telephone number and it's the Indian lady "Catherine" wanting to talk to me. She spoke briefly, apologized for calling and got off the phone. She called again on Valentine's Day, leaving me a message to tell me "Happy Valentine's Day.So obviously she thinks I might be interested in marriage/her coming to America. She has called in the middle of the night several times and left messages giving her age (19) and her call back number. She didn't call for a couple of weeks, but she called again Tuesday, but left no message this time.