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Old 08-10-2008, 02:17 PM   #1
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Default What if you find a T&P with a plug in it.

And what do you do when your fixing a toilet and you walk by the WH and the T&P has a 3/4" plug in it.

You mention it to the homeowner and they say it's fine, don't touch it
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Old 08-10-2008, 02:20 PM   #2
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IL ,, that is kinda out there ,,, however I would push REAL hard for a T& P , if they don't do it ,,,, I call their local inspector ,,,, SOMEONE is putting one in !!

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Old 08-10-2008, 02:21 PM   #3
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Originally Posted by ILPlumber View Post
And what do you do when your fixing a toilet and you walk by the WH and the T&P has a 3/4" plug in it.

You mention it to the homeowner and they say it's fine, don't touch it
Obvious answer. Any good plumber would do the same thing: educate the customer on the extreme danger and code-violations that need to be addressed immediately.
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Old 08-10-2008, 02:22 PM   #4
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IL ,, that is kinda out there ,,, however I would push REAL hard for a T& P , if they don't do it ,,,, I call their local inspector ,,,, SOMEONE is putting one in !!

Cal
Ditto what Cal said.
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Old 08-10-2008, 02:23 PM   #5
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Just curious on how hard you guys would push a blatant violation that the customer says not to touch.

I spose burning that bridge prolly wouldn't be a bad deal anyway.
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Old 08-10-2008, 02:26 PM   #6
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I haven't been calling the inspector on stuff....but maybe I should? I don't want to make enemies in the neighborhood though.
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Old 08-10-2008, 02:27 PM   #7
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I haven't been calling the inspector on stuff....but maybe I should? I don't want to make enemies in the neighborhood though.
Exactly. That was the root question of my hypothetical. I know it was out there Cal
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Old 08-10-2008, 02:29 PM   #8
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And what do you do when your fixing a toilet and you walk by the WH and the T&P has a 3/4" plug in it.

You mention it to the homeowner and they say it's fine, don't touch it
Tell them that it is wrong and could cause death due to exploding, if the temp and pressure should rise beyong it peramiters.
If they still don't, document that they didn't want it done even though you expressed the issue should be resolved asap. Then have them intitial it.

I always look around without making it look obvious, and express the concerns before we make out the final ticket. If you make out the ticket and then say something then, they will wait cuz they don't want to deal with another transaction or write another check. When I get done with the original repair, I say Mrs. Jones I noticed this and if not tended to, this could happen, do you want me to give you a up front price to repair it today, which will save you money?
It saves them $ due to the fact, if they wait till later it will cost another svc fee or worse yet damage beyond plumbing (flooring, structual ect). So it makes since to address then, not later.
They will then and could feel an urgency to have it done.
And so on

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Old 08-10-2008, 02:44 PM   #9
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IL ,, that is kinda out there ,,,
I pretty much had this happen. I tried to be as diplomatic as possible but finally gave up. Told them I was calling the gas company to shut off the gas if he did not either let me fix it or fix it himself right there on the spot. He finally let me.)

HO threw major fit. It was a rental and the renters were pissed. At him, not me, because they heard the entire conversation. I tried twice to get him to talk to me away from the renter but he refused. So I talked! LOL He later came in to talk to my boss to get me fired. Boss told him to pay his bill and leave.

(HO had installed an old fashioned, used, 1/2" T&P backwards. In the T&P tap there was a 3/4" nipple, a 3/4 x 1/2 coupling, a 1/2" nipple, then the 1/2" T&P outlet. The T&P inlet was out in the open air. I still have it around here I think.)
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Old 08-10-2008, 02:49 PM   #10
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I pretty much had this happen. I tried to be as diplomatic as possible but finally gave up. Told them I was calling the gas company to shut off the gas if he did not either let me fix it or fix it himself right there on the spot. He finally let me.)

HO threw major fit. It was a rental and the renters were pissed. At him, not me, because they heard the entire conversation. I tried twice to get him to talk to me away from the renter but he refused. So I talked! LOL He later came in to talk to my boss to get me fired. Boss told him to pay his bill and leave.

(HO had installed an old fashioned, used, 1/2" T&P backwards. In the T&P tap there was a 3/4" nipple, a 3/4 x 1/2 coupling, a 1/2" nipple, then the 1/2" T&P outlet. The T&P inlet was out in the open air. I still have it around here I think.)
WOW! That guy should get an award for a$$h01e customer of the year!
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